Reviews
Write a reviewThey were great when I just purchased my XT4.
They were great when I just purchased my XT4. I had a hard time deciding between XT4 and XT5 - but Alex was very patient and understanding! Same with Finance - Rich and Vic were informative and pleasant! Not to forget Jimmy that handled my trade-in. I can truly recommend them!
They were great when I just purchased my XT4.
They were great when I just purchased my XT4. I had a hard time deciding between XT4 and XT5 - but Alex was very patient and understanding! Same with Finance - Rich and Vic were informative and pleasant! Not to forget Jimmy that handled my trade-in. I can truly recommend them!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new vehicle. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Alex, Rich and Vic was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Sincerely, The Tustin Cadillac Team- 714-734-2400
Of course I meant the XT4 and XT5, I guess I shortcut the model name 😉 I should also add that Jimmy was a pleasure to work with as well!
I can’t tell you enough about how wonderful the staff at
I can’t tell you enough about how wonderful the staff at Tustin Cadillac is. The main guy who makes us choose Cadillac service department over other mechanic shops in RUBEN! He is courteous, accommodating, professional and polite. I always had a great experience bringing in our cars. To be honest, the prompt and convenient services at Tustin Cadillac are one of the reason we are on our 3 cadillac! 😊 My car was picked up and dropped off from/to my house for an oil change and maintenance. Can’t ask for a better service.
I can’t tell you enough about how wonderful the staff at
I can’t tell you enough about how wonderful the staff at Tustin Cadillac is. The main guy who makes us choose Cadillac service department over other mechanic shops in RUBEN! He is courteous, accommodating, professional and polite. I always had a great experience bringing in our cars. To be honest, the prompt and convenient services at Tustin Cadillac are one of the reason we are on our 3 cadillac! 😊 My car was picked up and dropped off from/to my house for an oil change and maintenance. Can’t ask for a better service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Tustin Cadillac Team- 714-734-2400
The service department is a GEM!
I can’t tell you enough about how wonderful the staff at Tustin Cadillac is. The main guy who makes us choose Cadillac service department over other mechanic shops in RUBEN! He is courteous, accommodating, professional and polite. I always had a great experience bringing in our cars. To be honest, the prompt and convenient services at Tustin Cadillac are one of the reason we are on our 3 cadillac! 😊 My car was picked up and dropped off from/to my house for an oil change and maintenance. Can’t ask for a better service.
The service department is a GEM!
I can’t tell you enough about how wonderful the staff at Tustin Cadillac is. The main guy who makes us choose Cadillac service department over other mechanic shops in RUBEN! He is courteous, accommodating, professional and polite. I always had a great experience bringing in our cars. To be honest, the prompt and convenient services at Tustin Cadillac are one of the reason we are on our 3 cadillac! 😊 My car was picked up and dropped off from/to my house for an oil change and maintenance. Can’t ask for a better service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for taking the time to write such great feedback, PJ. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that our team was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, The Tustin Cadillac Team- 714-734-2400
Great service relies on Great people :)
I took my DTS in for service and I was very pleasantly surprised by the way their associates went out of the way to answer all of my questions.. most impressive was the fact that they brought their service tech out. Thanks to all for being so thorough, I very much appreciated it :)
Great service relies on Great people :)
I took my DTS in for service and I was very pleasantly surprised by the way their associates went out of the way to answer all of my questions.. most impressive was the fact that they brought their service tech out. Thanks to all for being so thorough, I very much appreciated it :)
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We appreciate your input, Robert. We're glad to hear that you are consistently impressed with the service we offer here. If there is anything more we can do for you please come back and see us any time! Take care! Sincerely, The Tustin Cadillac Team- 714-734-2400
Like another reviewer...if I could, I would give them a...
Like another reviewer...if I could, I would give them a zero. Don't buy a used car from them! They will treat you horribly. Jeff in the service department could not have been any ruder. Evidently, only people who buy new cars and are still under warranty, deserve good service. I was just about ready to buy a new Cadillac from them, but now I will go to another dealer. They are just awful!
Like another reviewer...if I could, I would give them a...
Like another reviewer...if I could, I would give them a zero. Don't buy a used car from them! They will treat you horribly. Jeff in the service department could not have been any ruder. Evidently, only people who buy new cars and are still under warranty, deserve good service. I was just about ready to buy a new Cadillac from them, but now I will go to another dealer. They are just awful!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Sincerely, Peter Ngo | President | 714-734-2400 | petern@tustincadillac.com
Wow wow wow
I was shopping different stores for escalade for couple of months and wasn't getting much proper help and straight answers on prices etc. Mr Peter Ngo the General Mgr of store sent me a email asking if i have been helped and if i had any questions. I was not only impressed him reaching out to me , he also put his sales mgr to assist me which was done in timely matter. Roy lester then reached out and provided me with proper unit and pricing. He assigned a sales person Gregor gonzales to prepare and delever the unit to me. Their finance mgr had access to all banks and made my day with her excellent communication. Wow wow wow If you care about process and communication then this is your store. One of a kind. I recommend this to all my friends and family. Thank you
Wow wow wow
I was shopping different stores for escalade for couple of months and wasn't getting much proper help and straight answers on prices etc. Mr Peter Ngo the General Mgr of store sent me a email asking if i have been helped and if i had any questions. I was not only impressed him reaching out to me , he also put his sales mgr to assist me which was done in timely matter. Roy lester then reached out and provided me with proper unit and pricing. He assigned a sales person Gregor gonzales to prepare and delever the unit to me. Their finance mgr had access to all banks and made my day with her excellent communication. Wow wow wow If you care about process and communication then this is your store. One of a kind. I recommend this to all my friends and family. Thank you
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, Peter Ngo | President | 714-734-2400 | petern@tustincadillac.com
I was shopping different stores for escalade for couple...
I was shopping different stores for escalade for couple of months and wasn't getting much proper help and straight answers on prices etc. Mr Peter Ngo the General Mgr of store sent me a email asking if i have been helped and if i had any questions. I was not only impressed him reaching out to me , he also put his sales mgr to assist me which was done in timely matter. Roy lester then reached out and provided me with proper unit and pricing. He assigned a sales person Gregor gonzales to prepare and delever the unit to me. Their finance mgr had access to all banks and made my day with her excellent communication. Wow wow wow If you care about process and communication then this is your store. One of a kind. I recommend this to all my friends and family. Thank you
I was shopping different stores for escalade for couple...
I was shopping different stores for escalade for couple of months and wasn't getting much proper help and straight answers on prices etc. Mr Peter Ngo the General Mgr of store sent me a email asking if i have been helped and if i had any questions. I was not only impressed him reaching out to me , he also put his sales mgr to assist me which was done in timely matter. Roy lester then reached out and provided me with proper unit and pricing. He assigned a sales person Gregor gonzales to prepare and delever the unit to me. Their finance mgr had access to all banks and made my day with her excellent communication. Wow wow wow If you care about process and communication then this is your store. One of a kind. I recommend this to all my friends and family. Thank you
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Peter Ngo | President | 714-734-2400 | petern@tustincadillac.com
The entire team here was very welcoming, knowledgeable...
The entire team here was very welcoming, knowledgeable and made the process of leasing our new Escalade very easy. They took a lot of extra time with us to make sure we understood the vehicle. I would recommend them!
The entire team here was very welcoming, knowledgeable...
The entire team here was very welcoming, knowledgeable and made the process of leasing our new Escalade very easy. They took a lot of extra time with us to make sure we understood the vehicle. I would recommend them!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to write such a detailed review about your experience with us! We truly appreciate it. We would like to congratulate you on your new Cadillac Escalade! We are very glad to hear that your experiences with it have been very positive. It was great doing business with you. We hope to see you again! Sincerely, Peter Ngo | President | 714-734-2400 | petern@tustincadillac.com
if i can give it zero i would, this dealer is a joke and...
if i can give it zero i would, this dealer is a joke and they don't honor their word. they made me fly from SLC to pick up a car and i get there and we go through the whole process, credit, deleivery and everything and right before i go in to sign the manager came out and flat out said sorry we can't sell you the car because you are from out of state, eventhough they knew i was from out of state from the begining and the sales manager knew it all. the salesman was great and nice but the management was baaaaad.
if i can give it zero i would, this dealer is a joke and...
if i can give it zero i would, this dealer is a joke and they don't honor their word. they made me fly from SLC to pick up a car and i get there and we go through the whole process, credit, deleivery and everything and right before i go in to sign the manager came out and flat out said sorry we can't sell you the car because you are from out of state, eventhough they knew i was from out of state from the begining and the sales manager knew it all. the salesman was great and nice but the management was baaaaad.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
We want to learn more regarding your recent visit as your experience does not reflect our values. We pride ourselves on exceptional customer service, so the details you’ve mentioned do not live up to our standards. If you are open to contact, please feel free to call us at your earliest convenience. Sincerely, Peter Ngo | President | 714-734-2400 | petern@tustincadillac.com
You were completely aware of the situation. As i got told from the sales manager the owner doesn't want to do it anymore and doesn't want to sell to out of state, so there is someone not telling the truth here, ill leave it for you to determine that. You guys didn't treat me right and didn't care for the time and money i wasted to come down you even didn't care about hurting my credit and you ran it and submitted the deal to GM financial then to tell me sorry we don't want to sell it anymore and i even offered to pay more money, just don't send me home empty handed. Anyways i will continue to recommend other cadillac dealers in the area before recommending you guys. Every person/dealer including GM representative was shocked with how the situation unfolded. And with what u guys did to me. Anyways i ended getting the escalade i wanted NO thanks to you guys.
Our team has acknowledged this review.
Perfect
They were great from first second to end...thanks Jim...
Perfect
They were great from first second to end...thanks Jim...
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Taking the time to leave this review means a lot to us. A positive experience is what we strive for every day. Thank you for letting us know how your experience was and for choosing us for your automotive needs! Sincerely, Peter Ngo | President | 714-734-2400 | petern@tustincadillac.com