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Tustin Cadillac

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (260 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (260 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Tustin Cadillac from DealerRater.

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Best Car Buying Experience Ever!

This was the best car buying experience I have ever had. Paul Thomas and Mike Paino were outstanding to deal with! Thank you! Thank you! Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great service.. Great personnel.

It took a while to sort through many strange problem codes but final diagnosis turned out to be correct. Engine driven high- pressure fuel pump changed and engine is running beautifully again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great customer experience

George Smith was a great help and very knowledgeable of Cadillac features. Renee was also great to work with and has an awesome personality.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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new car purchase

An amicable and friendly purchase without any any sales pressure by your salesperson Ray McIniss who must to be commended for his most helpful and objective explainations related to the different car models and the manner in which he conducted the sale.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Service....Great people!

Our Salesman "Ray" was very professional and took a lot of time to explain our options.....Brent the IT guy was also great! We would definitely recommend Tustin Cadillac to our friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great service with a smile!

My ATS had battery issues. Had to have the vehicle jump started several times. It seems, although the car is new, that it was manufactured nine months prior to my purchase and had only 45 miles on the odometer. I know that new batteries do not store well once the acid is administered. It had to be replaced and all is well. I also had the completion of my new car "add-on" interior Scothgaurd applied at this time. As always, Ron Brideweser, to me, is the face of Cadillac. He treated me very well!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service personnel

Very nice & patient service rep, RON. Also, car was dirty from recent limited rain & was washed before I picked it up. All the work requested was done (including recall) and all was FREE.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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service

my wife complains that the navigation system still doesn't work. I never use it and I think it was just a waste of money in the first place.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Excellent Insights

I wasn't at all sure what car I would be buying. But after spending some time at another dealership, I ended up at Tustin Cadillac and Ray helped me find just what I was looking for! Your staff is terrific and makes a person want to do business with your organization.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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The Cadillac gold service

Purchased two Cadillacs December 2014 and the service was great. Renee was wonderful too. Ron in the sevice department is amazing, I would only service the cars at Tustin Cadillac!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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