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Universal Hyundai

(4,355 reviews)
Visit Universal Hyundai
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 8:00pm
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Sales Service
Monday 9:00am–9:00pm 7:00am–8:00pm
Tuesday 9:00am–9:00pm 7:00am–8:00pm
Wednesday 9:00am–9:00pm 7:00am–8:00pm
Thursday 9:00am–9:00pm 7:00am–8:00pm
Friday 9:00am–9:00pm 7:00am–8:00pm
Saturday 9:00am–9:00pm 7:00am–8:00pm
Sunday 11:00am–7:00pm Closed
2018 consumer dealer award
View 4 awards
2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

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New (407) 329-4912 (407) 329-4912
Used (407) 329-4931 (407) 329-4931
Service (321) 234-9401 (321) 234-9401

Inventory

See all 936 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since September 2016.
Universal-Hyundai is a thriving dealership that is constantly seeking better ways to service the dedicated Nissan and Hyundai vehicle owners throughout Orlando and Central Florida.

We have a strong and committed Internet Sales staff that has the experience and product knowledge to assist you in selecting the right car for your needs.

Feel free to browse our New and Pre-Owned inventory request more information about vehicles set up a test drive or inquire about financing!

We look forward to serving you!
Truly The Better Place To Buy!

Service center

Phone number (321) 234-9401

Service hours

Monday
7:00am–8:00pm
Tuesday
7:00am–8:00pm
Wednesday
7:00am–8:00pm
Thursday
7:00am–8:00pm
Friday
7:00am–8:00pm
Saturday
7:00am–8:00pm
Sunday
Closed

Meet our employees

Justin Salazar headshot
Justin Salazar
Certified Sales Consultant
(56 reviews)
Giovanne Sanchez headshot
Giovanne Sanchez
Certified Sales Consultant
(47 reviews)
Hector Riquel headshot
Hector Riquel
Finance Manager
(138 reviews)
darrin diaz headshot
darrin diaz
Certified Sales Consultant
(97 reviews)
Fabio Ventura headshot
Fabio Ventura
Certified Hyundai Sales Consultant
(41 reviews)
Carlos DeJesus headshot
Carlos DeJesus
Certified Sales Consultant
(127 reviews)
Errol Gillette headshot
Errol Gillette
VIP Loyalty Consultant
(88 reviews)
Mustapha Bernannou headshot
Mustapha Bernannou
Certified Sales consultant
(85 reviews)
Miguel Resto headshot
Miguel Resto
Certified Sales Consultant
(83 reviews)
Ericmelec Rivera headshot
Ericmelec Rivera
Certified Sales Consultant
(80 reviews)
Jennifer Cacciola headshot
Jennifer Cacciola
Certified Sales Consultant
(69 reviews)
Christopher Johnson headshot
Christopher Johnson
Sales Consultant
(68 reviews)
Alexandra Martinez headshot
Alexandra Martinez
VIP Loyalty Consultant
(55 reviews)
David Monsalve headshot
David Monsalve
Certified Sales Consultant
(43 reviews)
Eric Kristan headshot
Eric Kristan
Desk Manager
(36 reviews)
Simo Bassi headshot
Simo Bassi
Desk Manager
(394 reviews)
Ramces Rivera headshot
Ramces Rivera
Sales Manager
(210 reviews)
Robert Redford headshot
Robert Redford
Finance Manager
(193 reviews)
Cesar Alegre headshot
Cesar Alegre
VIP Director
(121 reviews)
Jose Cepeda headshot
Jose Cepeda
Finance Manager
(270 reviews)
Johnathan Weidner headshot
Johnathan Weidner
VIP Consultant
(76 reviews)
Janlique Vazquez headshot
Janlique Vazquez
Sales Manager
(53 reviews)
Eric Matos headshot
Eric Matos
General Manager
(32 reviews)
John Booth headshot
John Booth
sales
(12 reviews)
Jacob McNeely headshot
Jacob McNeely
Hyundai Desk Manager
(173 reviews)
Frankie Martinez headshot
Frankie Martinez
Sales Manager
(169 reviews)
John Booth headshot
John Booth
BDC Rep
(159 reviews)
Alexis Ramos headshot
Alexis Ramos
Certified Sales Consultant
(129 reviews)
Guillermo Faria headshot
Guillermo Faria
Used Car Manager
(93 reviews)
Michael Hernandez headshot
Michael Hernandez
Hyundai Certified Consultant
(48 reviews)
Jason Sanchez headshot
Jason Sanchez
Hyundai Certified Sales Consultant
(48 reviews)
Rhoda Allen headshot
Rhoda Allen
Service Advisor
(58 reviews)
Andres Garces headshot
Andres Garces
Service Advisor
(66 reviews)
Carlos Mejia headshot
Carlos Mejia
Service Advisor
(56 reviews)
Giovanni Perez headshot
Giovanni Perez
Service Advisor
(24 reviews)
Adam Karlski headshot
Adam Karlski
Pre-Owned Inspector
(97 reviews)
Alfonso Scurry headshot
Alfonso Scurry
Special Finance
(13 reviews)
Austin Nero headshot
Austin Nero
Certified Hyundai Sales Consultant
(9 reviews)
Francisco Melendez headshot
Francisco Melendez
Service Manager
(8 reviews)
Christopher Perez headshot
Christopher Perez
Sales Consultant
(7 reviews)
Gina Nava headshot
Gina Nava
Review Manager
(4 reviews)
Gina Nava headshot
Gina Nava
Reputation Manager
(2 reviews)
Matt Sanchez headshot
Matt Sanchez
Internet Sales Manager
(2 reviews)

Reviews

(4,355 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Universal Hyundai from DealerRater.

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Highly recommend this dealership to everyone, specially

Highly recommend this dealership to everyone, specially Gilberto and Raul. Thank you so much to everyone who helped me.

Highly recommend this dealership to everyone, specially

Highly recommend this dealership to everyone, specially Gilberto and Raul. Thank you so much to everyone who helped me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

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Absolutely terrible service department!

Absolutely terrible service department! Don't respond or communicate with customers as promised. We have been waiting for months for a response from Andres regarding our repairs. Contacted the leadership team and they also are not helpful or responsive. We purchased the car believing in the services related to being a Genesis dealer and they have not lived up to the expectations. Truly disappointing.

Absolutely terrible service department!

Absolutely terrible service department! Don't respond or communicate with customers as promised. We have been waiting for months for a response from Andres regarding our repairs. Contacted the leadership team and they also are not helpful or responsive. We purchased the car believing in the services related to being a Genesis dealer and they have not lived up to the expectations. Truly disappointing.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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Carlos and Cesar are both great people and they have been

Carlos and Cesar are both great people and they have been very helpful and supportive in helping us get another vehicle and staying with the Hyundai family

Carlos and Cesar are both great people and they have been

Carlos and Cesar are both great people and they have been very helpful and supportive in helping us get another vehicle and staying with the Hyundai family

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Universal Hyundai are glad to have you as a customer. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

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Professional, attentive and knowledgeable service.

Professional, attentive and knowledgeable service. Will buy again from here! Appreciate the patience in helping us find the right vehicle for us.

Professional, attentive and knowledgeable service.

Professional, attentive and knowledgeable service. Will buy again from here! Appreciate the patience in helping us find the right vehicle for us.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Universal Hyundai! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

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From start to finish just a fantastic experience, oh, and

From start to finish just a fantastic experience, oh, and a great deal on top of the treatment! Highly recommend.

From start to finish just a fantastic experience, oh, and

From start to finish just a fantastic experience, oh, and a great deal on top of the treatment! Highly recommend.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

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Andrés es un gran ser humano, se coloca en el lugar del

Andrés es un gran ser humano, se coloca en el lugar del comprador es un gran vendedor

Andrés es un gran ser humano, se coloca en el lugar del

Andrés es un gran ser humano, se coloca en el lugar del comprador es un gran vendedor

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Universal Hyundai! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

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Awesome service.

Awesome service. Carlos was a pleasure to work with when choosing a new car. Would recommend.

Awesome service.

Awesome service. Carlos was a pleasure to work with when choosing a new car. Would recommend.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for sharing about your experience with Universal Hyundai. We appreciate your business and hope to see you again soon! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

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The guys at Genesis always treat me with VIP

The guys at Genesis always treat me with VIP status,making sure I have the best interest rate along with making sure I get what I want. Nick Gomez is an amazing representative for Genesis. I am happy with my purchase and I look forward to telling my friends about this dealership as well!

The guys at Genesis always treat me with VIP

The guys at Genesis always treat me with VIP status,making sure I have the best interest rate along with making sure I get what I want. Nick Gomez is an amazing representative for Genesis. I am happy with my purchase and I look forward to telling my friends about this dealership as well!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Universal Hyundai. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

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The guys at Genesis always treat me with VIP

The guys at Genesis always treat me with VIP status,making sure I have the best interest rate along with making sure I get what I want. Nick Gomez is an amazing representative for Genesis. I am happy with my purchase and I look forward to telling my friends about this dealership as well!

The guys at Genesis always treat me with VIP

The guys at Genesis always treat me with VIP status,making sure I have the best interest rate along with making sure I get what I want. Nick Gomez is an amazing representative for Genesis. I am happy with my purchase and I look forward to telling my friends about this dealership as well!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for sharing your thoughts about your experience with Universal Hyundai. We appreciate your business and hope to see you again soon! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

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Purchased a 2024 Hyundai Santa Cruz in Dec 2024 with

Purchased a 2024 Hyundai Santa Cruz in Dec 2024 with 6,000 miles on it from universal Hyundai. Leased vehicle I was told..... Now 3,000 miles later the harness for all electrical went out and they are telling me they are working on it, however I just found out it was replaced at 34 miles! This was not disclosed to me when purchased or on its Carfax report. This tells me it's a lemon, but they just say they will fix it and call me when it's ready. No refund of course for this truck I paid cash for! A car with now 9,000 miles and the whole electrical system is blown and they want to FIX IT? WTH?? DO NOT BUY FROM THIS DEALERSHIP!!!

Purchased a 2024 Hyundai Santa Cruz in Dec 2024 with

Purchased a 2024 Hyundai Santa Cruz in Dec 2024 with 6,000 miles on it from universal Hyundai. Leased vehicle I was told..... Now 3,000 miles later the harness for all electrical went out and they are telling me they are working on it, however I just found out it was replaced at 34 miles! This was not disclosed to me when purchased or on its Carfax report. This tells me it's a lemon, but they just say they will fix it and call me when it's ready. No refund of course for this truck I paid cash for! A car with now 9,000 miles and the whole electrical system is blown and they want to FIX IT? WTH?? DO NOT BUY FROM THIS DEALERSHIP!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Pam, thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Gina Nava Reputation Manager gnava1@universalhyundai.com

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