Buena Park Honda

Could not find the keys to the car had me wait a 30min before they came back to tell me we lost the keys not very professional

I don't take pride in giving negative reviews, and seldom do, but Buena Park Honda, you deserve this negative review!! Absolute TERRIBLE.... I repeat... TERRIBLE experience! Bait and switch is in full effect. EXCESSIVE wait for finance and delivery... and thats not the bad part! I drive my 18 Ridgeline with 63 miles on the odometer home from the dealership. On my way, I make one stop before arriving home. I push the ignition button to turn off the engine and the battery dies... like 6 feet under dead!. So, I wait an hour for AAA to arrive for assistance. They run a diagnostic that confirms the battery is the problem and not the alternator. They jump start me. I drive around (as if the 30 minute drive home was not long enough) and try to back into my parking space. The truck lurches and jerks both in steering and transmission to the point that I did not feel comfortable risking body or property damage parking in the garage, so I put in on the street. The next morning, I go out at 8:30am to start up the Ridgeline and... drum roll please... the battery is dead again... I get a second jumpstart and let it run for an hour while attempting to call the dealership about this problem. From 10:00am until 10:15am I could not reach ANYONE... NO ONE in sales, NO ONE at reception. Frustrated with trying to reach the dealership, I decide I would drive back but just after a few minutes I have alarm chimes going off and icons going off in the data info area on the dash. Deciding that a 25 mile trip in 90 degree heat was not wise, I took this brand new Ridgeline with less than 100 miles to a Firestone facility I have used in the past. They do an assessment and I'm buying a new battery to the tune of $207 for a brand new vehicle I have had for 16 hours! I just spent north of $30,000 for a brand new vehicle . While I hate to sound "entitled" the dealership should take 100% ownership for this issue and make additional compensatory steps necessary, because as of right now, NO ONE at Buena Park Honda is helpful! I am so, so VERY ready for my survey from Honda. I can truly say, that this is my 15th Honda product and as of right now, it will be the last.

Nice Dealership, good seleccion of cars, no presion to buy a car from sales people, i locking for a Honda HRV 2018, no color seleccion at this time......

After much back and forth, they ABSOLUTELY Refused to Honor Advertised Price. Their ads are fake, and a trick to get you to go to their dealership.

I went in this dealership two week ago talked to Tony Nyeng. He said, the my Lexus Rx350 not ready yet. Will call me next week..but he had not call me... since then.

The don't care about the customers. They do care about there bottom line which is to make money and not lose it. They make sure they tell at some... point.

My daughter's new honda accord, had battery failure after two years of ownership. It was still under warranty.. What we where angry about was how long... it took to drop off the car. Then they called and said it was ready, it took another hour to get the car.. WTH.

For car purchase, I was speaking to 10s of dealerships, Walked into many showroom and disappointed on false prices, unprofessional response and hassled... negotiation. Buena Park Honda offered, exceptional customer service. Fair negotiations and we got best deal. Empathetic employees who was kind enough to drive us to showroom, eased our purchase. Exhibited high standard of integrity with pricing. Happy with the purchase!

It wasn’t hard to decide where to buy a used vehicle I¿ just went in said I’m looking for this car found it on cars.com and fell I¿ love with it! Couldn’t... have done any other way thank you!

Hiecel is the Helpful Honda Gal everyone hopes to be serviced by. She helped my mother purchase a new car with me as a co-signer and to be honest, I was... t aware that there were those in the car sales industry that were of Hiecel's caliber. Hiecel went above and beyond to meet my mothers needs and even though there was extensive paperwork she did her best to make us feel at home by offering water and coffee refreshments as well as a very clean bathroom facility. Hiecel explained the reason why she was able to take her time and not rush us into any decision, it's because at this location the sales reps work on salary, NOT commissions. So no worrying about anything being shoved down your throat which was a great relief as I have had a few not so pleasant experiences at other dealerships. When I decide to buy myself a new vehicle you bet I will be coming back to see my girl Hiecel! Thanks for everything Hiecel ¿