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Gloucester Toyota

(515 reviews)
Visit Gloucester Toyota
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 3:00pm
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Sales Service
Monday 9:00am–7:00pm 7:30am–3:00pm
Tuesday 9:00am–7:00pm 7:30am–3:00pm
Wednesday 9:00am–7:00pm 7:30am–3:00pm
Thursday 9:00am–7:00pm 7:30am–3:00pm
Friday 9:00am–7:00pm 7:30am–3:00pm
Saturday 9:00am–6:00pm 8:00am–3:00pm
Sunday Closed Closed
2021 consumer dealer award
View 1 awards
2021 consumer dealer award
New (855) 870-1625 (855) 870-1625
Used (855) 871-5816 (855) 871-5816
Service (804) 210-3095 (804) 210-3095

Reviews

(515 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Gloucester Toyota from DealerRater.

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Great service with no pressure. I highly recommend Tyler...

Great service with no pressure. I highly recommend Tyler and Gloucester Toyota. Every thing went smoothly and I am very satisfied with the value I received. I will come back to buy another Toyota.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you Liz. I hope you are enjoying your new car. Please feel free to call Tyler is you have any questions.

Very helpful and caring. Relaxed atmosphere and most...

Very helpful and caring. Relaxed atmosphere and most important not high pressured They seem to be interested in the people not just the sale. They were very busy too

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thanks you for the kind words.

Tyler wasn't pushy and was very easy to work with. The...

Tyler wasn't pushy and was very easy to work with. The dealership overall had a friendly atmosphere and we had a pleasant experience overall.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review. Please feel free to call Tyler if you have any questions about your new car.

Simple. Hands down, best dealership on the PENINSULA!...

Simple. Hands down, best dealership on the PENINSULA! From the moment you step foot on the lot to leaving, you are helped every step of the way. Never felt pressured at any point and everyone was just wonderful! I can’t say enough great things about this place except to check them out!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks! Don't hesitate to call Steve if you have any questions about your new SUV.

Super friendly staff, and willing to work with your...

Super friendly staff, and willing to work with your financial needs, would recommend to anyone buying a new vehicle. Thanks Gloucester Toyota. Love our new ride

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Nice Tacoma. Thank you for leaving us a review.

What a fantastic experience! Everyone was friendly and...

What a fantastic experience! Everyone was friendly and attentive. I went in knowing what I wanted. Tyler Jones and the rest of the crew delivered beyond my expectations! I couldn’t be happier getting out of the old and into this new. Well, to me anyway. Thank you so much Gloucester Toyota!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for leaving us a review. Feel free to call Tyler if you have any questions about your new car.

Dishonest

The most dishonest in the area. Purchased a Chevy Silverado from them less than a month ago. Two weeks in, found out the transmission is bad. Repairs cost $5,000. They are not willing to honor the warranty as they said they were not able to tell the transmission was bad when they purchased the vehicle. They sent me to another dealer because their mechanics are not able to service non-Toyota vehicles. This dealership believes the customer should repair a transmission on $22,000 vehicle that was purchased less than a month ago.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Tyler was absolutely awesome in helping me pick out my...

Tyler was absolutely awesome in helping me pick out my car! He was great in helping me apply for financing and answering all my questions. 10/10 recommend!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for taking time to share your experience.

I had a great car buying experience at Toyota. Their...

I had a great car buying experience at Toyota. Their professional sales team worked with the banks and got me a great deal. Thanks Steve and Jeff! Anyone looking for a good vehicle come check them out.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Working with Gloucester Toyota was seamless. My...

Working with Gloucester Toyota was seamless. My salesperson Steve Norwood had my car ready for my test drive at the front door and he had to wait for me for over an hour because I was stuck on the Hampton Roads Bridge Tunnel. I live 131 miles South of Glouster Toyota but it was worth the drive to get my pre-owned Subaru. Check them out you won't be disappointed!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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