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Gloucester Toyota

(513 reviews)
Visit Gloucester Toyota
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 3:00pm
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Sales Service
Monday 9:00am–7:00pm 7:30am–3:00pm
Tuesday 9:00am–7:00pm 7:30am–3:00pm
Wednesday 9:00am–7:00pm 7:30am–3:00pm
Thursday 9:00am–7:00pm 7:30am–3:00pm
Friday 9:00am–7:00pm 7:30am–3:00pm
Saturday 9:00am–6:00pm 8:00am–3:00pm
Sunday Closed Closed
2021 consumer dealer award
View 1 awards
2021 consumer dealer award
New (855) 870-1625 (855) 870-1625
Used (855) 871-5816 (855) 871-5816
Service (804) 210-3095 (804) 210-3095

Reviews

(513 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Gloucester Toyota from DealerRater.

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Thank you Tommy Wheat

We had a great experience at Gloucester Toyota Scion. We drove an hour and a half and it was worth the trip, Everyone was very friendly. Mr. Wheat took very good care of us and ensured that our transaction went smoothly. I highly recommend Gloucester Toyota Scion for your next vehicle purchase, new or used. Just ask for Mr. Tommy Wheat and you will be in good hands. THANK YOU!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you Dennis. It was a pleasure working with the two of you.

My Best Car Buying Experience

I felt very comfortable dealing with Gloucester Toyota & my Salesman, Tommy Wheat, was very good. He made this my best car buying experience, I received NO hard sell from him, Sales Manager Cameron Barrow and Business Manager Jack Gorman. Tommy Wheat, was very knowledgeable about all the electronics on the Avalon and in fact he knew more about my cell phone than I did. It was a real pleasure dealing with Gloucester Toyota and I recommend anyone looking for a vehicle go to them and Tommy Wheat. It will be a great car buying experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you Bill. I enjoyed working with you.

Tommy Wheat was a pleasure to work with

We have never had a more pleasant and low-pressure car buying experience than with Tommy Wheat. He was personable, extremely knowledgeable, and made us feel 100% comfortable. We would gladly buy another car from him and plan to do so when our second car needs replacing.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you Chris. Making my customers feel at home and comfortable is something I strive for.

car buying experience

James JJ Johnson was a pleasure to buy a truck from at Gloucester Toyota. Friendly, makes on feel comfortable and absolutely no pressure. This is our 2nd vehicle from here and our preferred place to buy a vehicle. Truly a customer focused business.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Gloucester Toyota: A great place to buy a Toyota!

My wife 1st contacted Gloucester Toyota by internet and got "the no-haggle price" from Anne Earman. Once we arrived at the dealership, we were met by JJ Johnson and he guided us through making our final choice (gave us excellent advice) and finalized the "deal". In dealing with Gloucester Toyota, their "internet price" will compete with and beat any other dealer, in the state of Virginia (or anywhere, really). JJ did NOT pressure us in anyway; gave us excellent advice in trying to make a choice for our 6'4" son with LONG legs. Steered us away from a poor choice and into the CORRECT choice. There was ZERO pressure in ANY/ALL of our dealings with JJ.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

My Best Car Buying Experience

What a happy day! I started researching cars last January and settled on a Camry as my first choice. Of all the dealers in this area (from Williamsburg to Virginia Beach) I most enjoyed the helpfulness of the people at Gloucester Toyota. We talked on the phone several times and my every question was answered. I also got the price I asked for and the model I had chosen - all I had to do was drive up this morning and all would be ready. And it was!!! I was met by Tommy Wheat as soon as I drove onto the lot. He took me to the office and brought the beautiful silver Camry around for me to see. He carefully explained every device and also answered all of my questions. After letting me drive around the neighborhood he began the paperwork. It was such a pleasurable experience. I had actually been dreading the whole procedure but Tommy was so pleasant and patient. He made sure I understood every step of the process and that I understood how to use everything in the car. When the sale was completed and before I left the lot he again reviewed what I needed to know. I am most grateful to him for all of his help and for making this my very best car buying experience ever! Thanks Tommy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

You are so very welcome Annie. You were great to work for and with.

2014 Nissan Xterra S 4x4

Enjoyed my time at Gloucester Toyota buying my new car the salesman JJ was a great guy and very helpful. Thank you very much John & Debby Absher

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Best Car Buying Experience

For a young first time buyer, they helped with everything they could and went out of their way just to make sure I got what I needed. I will deffinitely go back and purchase another car when I need it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Nikki, I am glad we could help. Thank you.

Tommy was great!

Tommy helped me find the car I wanted (and needed!). He didn't pressure me into something I didn't want, but let me know what options were available.He showed me some of the cool gadgets and good to know things for my car! It was a great experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you Kelly. Glad to have been able to help. You were great!

worth the trip

I live in Norfolk so coming to Gloucester for a vehicle seemed unnecessary. Boy was I wrong. It was one of the most pleasant experiences. They were friendly, knowledgeable and went above and beyond to help me with my purchase. I will be shopping there again in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.