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Bill Jacobs VW

(728 reviews)
Visit Bill Jacobs VW
Sales hours: 9:00am to 6:00pm
Service hours: 7:00am to 5:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 7:00am–5:00pm
Sunday Closed Closed
2015 consumer dealer award
View 1 awards
2015 consumer dealer award
New (888) 429-8093 (888) 429-8093
Used (888) 383-7403 (888) 383-7403
Service (630) 225-7742 (630) 225-7742

Reviews

(728 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bill Jacobs VW from DealerRater.

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Jim Jacobson was very helpful during the sales process.

Jim Jacobson was very helpful during the sales process. Clean vehicle at delivery from service.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hello Jonathan, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs Volkswagen. We are always more than happy to assist you if anything else comes up. Take care!

Jim was amazing at helping me find my perfect car.

Jim was amazing at helping me find my perfect car. I thoroughly enjoyed this experience that is typically pretty difficult. He took the time to get to know my wants and needs then found the exact car I wanted. He was thoughtful, kind, and a delight to work with. I truly felt he had my best interests in mind. I ended up with an excellent vehicle that I love!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hello, we're glad you had such a wonderful experience with us! If you have any further questions, please give us a call. We're always happy to help!

Dealership was easy to work with and efficient.

Dealership was easy to work with and efficient. Answered all questions in a way that was easy to understand.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, we really appreciate your feedback! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Bill Jacobs Volkswagen!

This was the best experience we’ve ever had with a car

This was the best experience we’ve ever had with a car dealer and buying a new car.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

Roger Mejdrich was wonderful to work with.

Roger Mejdrich was wonderful to work with. I was not expecting to purchase a Tiguan, but working with Roger was comfortable and fun! What won us over was no pressure to buy, clear communication, and knowledge regarding the VW vehicles and services. I highly recommend working with Roger.

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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, thanks for your praise and kind comments about our team. Thanks again for the recommendation, and have an amazing day!

Great dealership, lots of verity of used cars.

Great dealership, lots of verity of used cars. Jim was great and showed us multiple cars in our price range. He answered all our questions and was great to work with. Will recommend!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

Cesar did a great job with good communication up front.

Cesar did a great job with good communication up front. Great car. And service. Will be back

Rating breakdown (out of 5):
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  • Overall experience 5.0
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0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

I went back to this dealership because of the great

I went back to this dealership because of the great experience my parents had. This was my first time buying a car, and the staff (especially Selina) was so hopeful and made sure I was well informed about everything. They really do take care of their customers and make sure they leave happy!

Rating breakdown (out of 5):
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  • Overall experience 5.0
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  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hi, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!

Jim Jacobson was prompt, attentive, and put in the effort

Jim Jacobson was prompt, attentive, and put in the effort to make the price work. He was great to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!

Cesar Mendoza was a great help in our buy I highly

Cesar Mendoza was a great help in our buy I highly recommend on your next vehicle

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!