Bill Jacobs VW

4.7 out of 5 (4.7) 134 reviews

Dealer on Cars.com since April 2015

Currently in stock!

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New Used Service

Today's Hours

Sales 9:00 AM - 9:00 PM
Service 7:00 AM - 8:00 PM
Mon 9:00 AM - 9:00 PM
Tue 9:00 AM - 9:00 PM
Wed 9:00 AM - 9:00 PM
Thu 9:00 AM - 9:00 PM
Fri 9:00 AM - 9:00 PM
Sat 9:00 AM - 6:00 PM
Sun Closed
Mon 7:00 AM - 8:00 PM
Tue 7:00 AM - 8:00 PM
Wed 7:00 AM - 8:00 PM
Thu 7:00 AM - 8:00 PM
Fri 7:00 AM - 8:00 PM
Sat 7:00 AM - 5:00 PM
Sun Closed

Reviews

4.7 out of 5 4.7
134 lifetime reviews.
  • Bought a new VW Atlas
    December 19, 2017

    PJ South and Rich Sopron did a fantastic job selling me a new Atlas. They were able to find exactly what I was looking for and took care of everything... I needed. I will definitely be back in the future to buy my next vehicle. I highly recommend Bill Jacobs Volkswagen and encourage you ask for P.J. South when you contact them. He's one of the best!!

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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're glad you had such a wonderful experience with us! Your recommendation means so much to us and we're so happy to have earned it. Have a great day...!


  • 5.0 out of 5
    awesome service
    April 16, 2018

    I went in today to look at a car and I walked around on the grounds for a few minutes and as soon as I went inside Frank Rossi was there to help me ri...ght away. This is an upfront guy. No sugar coating anything, no hassling whatsoever. This was probably one of the best car buying experiences ever.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

  • 1.0 out of 5
    Shady business practices
    March 13, 2018

    I bought Volkswagen CC from this dealer next day I noticed that vehicle front tires were cupped .The vehicle was making noise like when you drive on ...the gravel road the reason I didn’t notice that on the test drive they take you to test drive on the driving course that is about 1/4 mile away and it was raining that day . I did go back to dealership following day asking them to take back the car they sold me guess what was the answer big NO . They did replace rear tires on the vehicle before they sold it when I asked them about front tires they answer was that cupping was not the safety issue so they didn’t replace them even they did know that tires were bad . Sales Menager did offer to trade in my car if I buy another car after waiting for him to see what he was offering it was ridiculous he would give me another vehicle about same price but my down payment of $ 5000 for the first car was gone . I just left it was cheaper to buy new tires for 360 dollars then to give them my $5000 and one more thing while making a deal to buy the vehicle we were stuck in 200 bucks he said that if I paid that in the price for the vehicle he would give me gift card for $200 . I never received that gift card it was denied after I did everything like he told me to do. I think this was just really bad experience if you are looking for a car go somewhere else or make sure that all promises are on paper and take a test drive where you want not where they want

    1.0 out of 5
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    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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Service Shop

Service Reviews

lifetime reviews of the Service Department.

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Service Pricing

    Tire Rotation

    $19.99

    Oil, Filter Change

    $69.99

    Detailing

    $189.95

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RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Special Offers

This dealership offers 160 Offers on 11 Models

About Our Dealership

Dealer on Cars.com since April 2015

When you are looking for a brand new Volkswagen, VW service and parts, or a pre-owned Volkswagen in the Chicagoland area, you know where to go. Bill Jacobs Volkswagen is located in Naperville, IL and proudly serves the world. From our Volkswagen finance offers to our VW service center, Bill Jacobs VW is dedicated to providing all of our guests with quality service and an amazing dealership experience. If you have any questions, or need to set up a test drive, contact us and we will be happy to assist you!

"The CARS bring you in. The EXPERIENCE brings you back."
Bill Jacobs VW
2211 Aurora Ave Naperville, IL 60540
New (888) 429-8093
Used (888) 383-7403
Service (630) 225-7742
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