Bill Jacobs VW

Bill Jacobs VW was attentive to our needs and concerns. We were promptly greeted and assisted with a sales representative that was available for questions after leaving the dealership. Other dealers were not as willing or straightforward with the negotiation process. We felt that we were able to get honest answers and a willingness to negotiate for a fair outcome for both parties. I would recommend BJ VW for their above average selection and service.

Been purchasing/leasing my Jettas since 2007 with Ricardo Echeverria which has been an awesome experience each time. He knows what I’m looking for and works to get me the right car and best deal. He has a very caring, non pressure salesman approach and very easy to deal with.

He treated us really well and in the end we walked away in a good mood.

I have a very good experience with Ricardo who was supporting me to buy my car. I recommend the dealer

Ricardo is great to work with. Excellent car buying experience. Will come back for all my future purchases.

Excelente servicio, recomendado al 100%, buena atención al cliente, muy amable y ayuda al cliente a obtener lo que desea y ajusta

Hayley was a consummate professional throughout the entire process and is the first second and third reason I did the transaction with Bill Jacobs Volkswagen.

Sales associate, Ricardo Echeverria, was pleasant to work with and worked to make a deal happen. The sales manager was a bit abrasive at first but we were ultimately able to find a price that worked. Beware, the finance manager applied an incorrect APR during financing that was 1.0% higher than I agreed to, and needed to check back in with sales to correct. Unsure if this was done intentionally in bad faith or due to a lack of diligence, but watch out for this if financing through Bill Jacobs.

The process was smooth, the dealership was clean, and we were offered refreshments multiple times.

BEWARE SCAMMERS !!! Service department is a total joke! I also own other cars from different brand and I've been in few other dealerships in Naperville area, and I can tell you, I've never seen such shady practices. My new VW had an issue with one of the Rear Dome Light switches. The switch got stuck and I couldn't turn one of the lights off. I brought it to the dealership and explained them that the switch is bad and need to be replaced. They took the car and few minutes later got a message from them on my phone saying that the car warranty will most likely cover the repair, unless outside influence caused the concern. Then few minutes late I got a call from them telling me that I have to pay $208 because they don't want to submit it as a warranty claim -WHAT??? After that I was told that they replace the switch but my dash camera was causing it to fail because of wrong wiring inside the doom light assembly - WHAT ??? again. That's the most lame excuse/nonsense that I've ever heard. What they didn't know is that I'm an Electrical Engineer who knows much more about electricity and electrical circuits than apparently they do (shame for them). Also I wired my dash camera right after I bought the car and everything was operation as it suppose to for months. The switch got stuck few days ago. Also the camera is powered from separate fuse/electrical circuit that has nothing to do with interior lightning. So all that they said is a total LIE and they wanted to make more money from me instead of going thru the right procedure and file warranty claim. Well that lame lie will cost them my future business and I hope other readers avoid them too. From what I can see in internet, most of the negative reviews are about their service department and the shady practices they are engaging in just to make few extra $. Total SHAME !!! If I was the the dealership owner and if I cared about the future success of my business, I will definitely perform in-depth investigation base on customers' complains and will show the service manager the door if necessary.