Reviews
Sales consultant Steven Hughes provided excellent service in helping me replace my wrecked Altima. He was knowledgable, patient and listened to my needs. Ask for Steven if you're looking for a vehicle!
Sales consultant Steven Hughes provided excellent service in helping me replace my wrecked Altima. He was knowledgable, patient and listened to my needs. Ask for Steven if you're looking for a vehicle!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your positive review, we are glad to hear that Steven was able to assist you in finding the perfect replacement for your wrecked Altima. We pride ourselves on having knowledgeable and patient consultants like Steven on our team. We will definitely pass along your kind words to him. Come back and see us for all your future vehicle needs.
Steven Hughes made my day. Excellent customer service. Knowledgeable. Made the buying experience easy. No hassle. He deserves a five star rating for his amazing effort.
Steven Hughes made my day. Excellent customer service. Knowledgeable. Made the buying experience easy. No hassle. He deserves a five star rating for his amazing effort.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your kind words! We are thrilled to hear that Steven provided excellent customer service and made your buying experience easy. We will be sure to recognize him for his amazing effort. Enjoy your purchase and thank you for choosing our business! #5stars #customerlove
Got the car I wanted fast easy and Jake was cool not Jake from State Farm.
Got the car I wanted fast easy and Jake was cool not Jake from State Farm.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for choosing our dealership and for leaving us this amazing review! We are thrilled to hear that you had a fast and easy car buying experience, and we agree - Jake is pretty cool. We can't wait to see you behind the wheel of your dream car!
BUYER BEWARE!! I’m sharing this review so prospective buyers understand the seriousness of the issues I experienced with a brand-new Nissan vehicle and how the situation was ultimately handled. I purchased a 2025 Nissan Pathfinder Platinum in September 2025, and within weeks it developed major defects, including a panoramic roof water leak through overhead lighting (later confirmed by the dealership as a manufacturing installation error) and a defective HVAC air box that caused a persistent musty odor in the cabin. Resolving the HVAC issue required full dashboard removal, and interior components were damaged during reassembly, leading to additional parts replacements and over two weeks of downtime early in ownership. These are invasive repairs on a new vehicle that permanently impact confidence and resale value. During the goodwill process, I was first placed in a new Rogue Platinum that had its own quality issues. I was later provided a brand-new Infiniti QX60 as an extended test drive under the explicit premise that it may be part of a resolution, which was later reversed. Throughout the process, communication from Nissan corporate and dealership leadership was inconsistent, and I was repeatedly pressured to take back the Pathfinder despite Nissan Consumer Affairs advising me I was not required to do so while the case was under review. Nissan Consumer Affairs ultimately concluded their review and offered only extended HVAC warranty coverage and a one-month payment reimbursement. This “resolution” does not address the confirmed manufacturing defect, the invasive early-life repairs, the extended downtime, or the permanent diminished value now attached to this vehicle. I declined that offer because it would require me to absorb the long-term financial and ownership risk created by defects that were not my fault. One additional concern for transparency: the dealership GM stated he personally drove the Pathfinder for evaluation, yet my Nissan app showed no odometer change during that time. I note this solely for accuracy. While some dealership staff were professional once communication improved, Nissan corporate and dealership leadership ultimately failed to offer a fair, confidence-restoring resolution for a brand-new vehicle with documented manufacturing defects and invasive repairs. This experience has resulted in the loss of a multi-generational Nissan family that purchased six vehicles from this dealership and referred additional customers over many years, something I never expected after decades of loyalty. I hope Nissan takes situations like this more seriously in the future, because how issues are handled matters just as much as the vehicle itself.
BUYER BEWARE!! I’m sharing this review so prospective buyers understand the seriousness of the issues I experienced with a brand-new Nissan vehicle and how the situation was ultimately handled. I purchased a 2025 Nissan Pathfinder Platinum in September 2025, and within weeks it developed major defects, including a panoramic roof water leak through overhead lighting (later confirmed by the dealership as a manufacturing installation error) and a defective HVAC air box that caused a persistent musty odor in the cabin. Resolving the HVAC issue required full dashboard removal, and interior components were damaged during reassembly, leading to additional parts replacements and over two weeks of downtime early in ownership. These are invasive repairs on a new vehicle that permanently impact confidence and resale value. During the goodwill process, I was first placed in a new Rogue Platinum that had its own quality issues. I was later provided a brand-new Infiniti QX60 as an extended test drive under the explicit premise that it may be part of a resolution, which was later reversed. Throughout the process, communication from Nissan corporate and dealership leadership was inconsistent, and I was repeatedly pressured to take back the Pathfinder despite Nissan Consumer Affairs advising me I was not required to do so while the case was under review. Nissan Consumer Affairs ultimately concluded their review and offered only extended HVAC warranty coverage and a one-month payment reimbursement. This “resolution” does not address the confirmed manufacturing defect, the invasive early-life repairs, the extended downtime, or the permanent diminished value now attached to this vehicle. I declined that offer because it would require me to absorb the long-term financial and ownership risk created by defects that were not my fault. One additional concern for transparency: the dealership GM stated he personally drove the Pathfinder for evaluation, yet my Nissan app showed no odometer change during that time. I note this solely for accuracy. While some dealership staff were professional once communication improved, Nissan corporate and dealership leadership ultimately failed to offer a fair, confidence-restoring resolution for a brand-new vehicle with documented manufacturing defects and invasive repairs. This experience has resulted in the loss of a multi-generational Nissan family that purchased six vehicles from this dealership and referred additional customers over many years, something I never expected after decades of loyalty. I hope Nissan takes situations like this more seriously in the future, because how issues are handled matters just as much as the vehicle itself.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Amanda, we apologize for the issues you experienced with your new Nissan Pathfinder. We take customer satisfaction seriously and are working to prevent these issues from happening in the future. We apologize for any inconvenience and thank you for your valuable feedback.
If you want the assistance of going above and beyond, ask for Steven Hughes! You'll be glad you did.
If you want the assistance of going above and beyond, ask for Steven Hughes! You'll be glad you did.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to let us know how we did. We hope you have a great day!
I have purchased my last 3 vehicles from Kerry Nissan. I am so pleased with the effort of the Kerry team to make sure all of my needs are met. No "high-pressure" tactics, professionalism at it's best! They always make sure to follow up with us and go above and beyond to make sure we understand how to operate all of the bells and whistles. As someone who is "Technology challenged", I really appreciate that. I cannot recommend them enough if you are in the market for a Nissan. I have sent several friends and family members and they have experienced the same level of satisfaction in their car buying experience. I just cannot say enough good things about this dealership. Top notch in the car game!
I have purchased my last 3 vehicles from Kerry Nissan. I am so pleased with the effort of the Kerry team to make sure all of my needs are met. No "high-pressure" tactics, professionalism at it's best! They always make sure to follow up with us and go above and beyond to make sure we understand how to operate all of the bells and whistles. As someone who is "Technology challenged", I really appreciate that. I cannot recommend them enough if you are in the market for a Nissan. I have sent several friends and family members and they have experienced the same level of satisfaction in their car buying experience. I just cannot say enough good things about this dealership. Top notch in the car game!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Queentutt, we are so happy to read such a great review about Kerry Nissan and we look forward to helping you again in the future!
I had an outstanding visit at Kerry Nissan. The price was right and the staff was great. Highly recommend this dealership for your next vehicle purchase!
I had an outstanding visit at Kerry Nissan. The price was right and the staff was great. Highly recommend this dealership for your next vehicle purchase!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We appreciate your positive review about your recent experience with us!
Bought a used car for my daughter. The experience was quick and easy. They were very patient when answering all of our questions and not pushy at all. We both love the vehicle!
Bought a used car for my daughter. The experience was quick and easy. They were very patient when answering all of our questions and not pushy at all. We both love the vehicle!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Ann H., we strive for 100% satisfaction, and it is great to see you had such a positive experience at Kerry Nissan, Inc..
This is the 4th vehicle I have purchased/leased from Kerry Nissan. Their staff has always been exceedingly helpful. I’ve always felt I’m getting the best possible payment whether purchasing or leasing. Great salesmanship, no high pressure tactics!
This is the 4th vehicle I have purchased/leased from Kerry Nissan. Their staff has always been exceedingly helpful. I’ve always felt I’m getting the best possible payment whether purchasing or leasing. Great salesmanship, no high pressure tactics!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
W. R., we're happy to hear you had such a positive experience with our team!
Great Dealership ! I would certainly suggest to all my friends and family. Great experience. Thank you !
Great Dealership ! I would certainly suggest to all my friends and family. Great experience. Thank you !
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Greg C, thank you for your kind words and this wonderful review!