Buying a car is never easy, especially not three states over, and there is a CoViD-19 virus creating barriers at every possible moment. But the car I... fell in love with was at Imperial Motors in Lake Bluff IL, one of three made in that specific color combination for the year. I tried to negotiate my way to a deal, but Steve was a straight shooter and fair to Kelley Blue Book, so we struck a deal. I later found out that they underpriced the car I bought, so I made out like a bandit on the sale anyway. Nevertheless, sometimes, when workers are not operating their computers and phone lines as usual, buying a car across state lines is not as easy as one would hope. Luckily, Steve was with me every bit of the way, for instance, where the registration process typically would fall into place, CoViD-19 stopped regular operations, and my registration would be delayed by months if it wasn't for Steve's help. Steve also got me window tinting at cost before shipping the car as a part of his customer service experience. Subsequently, he made sure I received prompt and discounted shipping of both the trade-in car and the purchased car with a driver's contact phone number. I received the title and a check to pay the taxes due on the vehicle at the DMV since Steve advised this to be the fastest route to register the car. At the DMV, I found that Imperial Motors overcharged sales tax for the vehicle. When I notified Steve of the mishap, and that the DMV is sending the dealership the overage check instead of me, Steve promptly sent a check of the overage to me via UPS. Buying a car online from a dealership out of state made me weary, but Steve is a person I could count on by being there for me, on his official and personal time. That is how a Jaguar dealership takes care of a customer by becoming a part of their experience, and I feel like Steve, and I are good friends, although we never met.
Imperial Motors representation of my Jaguar was spot on. They arranged transportation to my home in Vermont . Car around clean and in perfect condition.... I am most satisfied with my purchase. Connie, was professional, thorough, and a delight to deal with. Highly recommended.
The best thing about Imperial Jaguar is their staff. Its like dealing with good friends. They do what they say, when they say it will be done. They're... friendly and small so they get to know you by name. They'll work with you on your concerns or accomodate your schedule. Its the only place I'd take my Jag for service! Great people to do business with !
Connie was fantastic! My out-of-state buying experience was made hassle free by her skill, knowledge, and patience. I hope they never change the small... unique dealership they operate. Thank you!
My sales person, Connie, was very pleasant to work with and she made my Internet used car buying experience great.
Purchased a used Jaguar XJ and was treaded by the staff well. Sales person Connie was knowledgeable and helped us through the whole process. They were... willing to deal a little on the list price and trade in value. They made sure the body was in excellent shape before I left with the car. I did encounter a glitch soon after my hour long drive home and took it to my local Jaguar dealer for the fix. When I notified Imperial Motors of the problem and fix they supplied an explanation of what went wrong and agreed to compensation for my troubles. Now that the entire process is complete I must say that they did a great job and were very attentive to my needs. I would recommend them!
I have bought many,many cars in my life. Imperial Motors blows away any experience I have ever had. They fulfilled all promises intimates via phone and... email. The car I bought was by far the best prepared of the many I looked at prior to finding my new Jaguar. I wish this would have been my first stop! This is the only place to buy your Jaguar. I am a customer for life.
Great experience working with Doug Tirzmalis. Very helpful and friendly on the phone. Made my first experience of buying car on line very satisfying.
This dealer is like no other. Personable, friendly and knowledgeable staff who is not pushy like most dealers can be. They actually make buying a car fun... and enjoyable. From my sales person (I dealt with Connie) to the other staff members I had contact with, I really enjoyed my car buying experience. I would highly recommend Connie and Imperial Motors Jaguar.
The professionalism displayed by not only my salesperson (Connie Terrell) but the entire staff at Imperial Motors made for a very PLEASANT buying experience.... I would recommend this dealership and especially Connie, to anyone looking to purchase and new or used Jaguar. Cannot say enough "good" about the experience.