Reviews
Write a reviewWilliamsburg Ford
Williamsburg Ford always takes good care of my car. The guys and gals there are professional and keep my car in working order so I am safe on the road.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Recent service visit.
I was taken in at my assigned time. Work was done fast and accurate. Dawn was extremely efficient and professional.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thomas, your positive review means a lot to us and we?re happy we could help you! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Pleasant purchasing experience!
My wife and I purchased a Ford Explorer a little over 2 years ago making this recent purchase our second experience with Kathleena and Williamsburg Ford. Kathleena made the first experience very pleasant for a person like me who gets a little nervous when making large purchases. I can be a little hard to deal with too! My wife is a little easier going than I - Truth be told, a lot easier going. I like a good deal and feel like we got just that with both purchases. Our recent purchase is a 2018 F150, STX. I called Kathleena on a Friday and told her I was 99.99% sure I was going to get the truck I had looked at earlier in the week. The selling price was reached earlier in the week as well. My wife and I stopped by the dealership that Friday evening, went for a short test drive, and the deal was done. I purchased a spray in bed liner too (very nice)! Kathleena managed to get this done the following day (Saturday) and deliver our new truck bed liner and all that same Saturday afternoon! A big thanks to Kathleena and Williamsburg Ford for making this purchase pleasant, and quick! A tip of the hat to Ford for making this awesome looking, and well performing truck!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Mr. Slusser, Congratulations on your recent F150 purchase. Thank you for being a repeat Williamsburg Ford customer and for the kind comments regarding Kathleena and your purchase experience. Enjoy your new ride. Steve Mullen General Manager
Great service
David Robison was very helpful. And the service was done quickly. I like that I can come without a scheduled appointment.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Kendall, we?re happy we could help you! Please let us know if there is ever anything else we can do for you! Safe travels!
My 9th Ford- The 2015 Edge
I was grateful to make an appointment for 10:00 am on Saturday. I can't always come during the week. The gentleman on staff was very helpful and knowledgeable. I have been bring my Ford cars to Wmbg. Ford for 9 years. The service is so good that I bake Lemon Pound Cake for everyone at Christmas.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service
Always excellent service! Great people. Very clean facility.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your feedback of our Staff's outstanding service, James! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!
Great Service
Great service. They took me in right on time, got it done quickly and explain what was done and what was needed for the next time. Couldn't be happier.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Harlon, your positive review means a lot to us and we?re happy we could help you! It is great to hear our Staff took such great care of you! We hope to see you here again!
Good experience
Efficient, professional and friendly. xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Accounting
I purchased a 2017 Explorer. Stu Young was very straightforward and pleasant to work with. From the first visit I had at Williamsburg Ford everyone was wonderfully nice and helpful. Ron in financing was very helpful in explaining the options I had and worked up several figures to show me the final totals. This was a no pressure, low stress, huge purchase for me and I am now the proud owner of a beautiful USA made FORD!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service
Convenient scheduling, work performed on time...thank you
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase