Williamsburg Ford

4.9 out of 5 4.9

Reviews

4.9 out of 5 4.9
169 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    February 22, 2020

    Offers “lifetime” oil changes (2 per year) as well as state inspections. Until it’s time to get one, then you have to pay for them. Last time I’ll step... foot on this lot

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Mike, we are so disappointed to learn of this situation you have described. We would like the chance to talk to you further so please do call us at (7...57) 229-2411 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

  • 1.0 out of 5
    April 8, 2019

    Very Rude Customer service. Never dealt with such arrogant sales person. Called to inquire about a vehicle and sounded like the sales person could not... be bothered to talk! I wonder about the management of the place whether they need to consider who picks up the phone in that dealership if they want to win business. Total waste of time!

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Mr.Hann, My apologies regarding your unpleasant phone experience. Please feel free to call me so I may attempt to assist you personally. Steve Mulle...n General Manager ph#757-229-2411

  • July 4, 2018

    My husband and I were looking for a used Ford F-350 and the dealership had one. The internet salesperson, Stu , was very responsive in answering our questions... and assisting us. When we arrived to see the truck, it was ready for us to take on a test drive. All of the personnel we met were helpful and courteous. We ended up purchasing from Williamsburg Ford because they gave us a great deal. We highly recommend this dealership!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    May 17, 2018

    Just a quick state inspection. Done promptly and at no cost!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    John, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

  • 5.0 out of 5
    May 14, 2018

    Todd Alderman and Byron linebury both were very professional and spent a lot of time explaining my lease and how to operate all the features of the car.... I highly recommend Williamsburg Ford

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    February 5, 2018

    I scheduled an oil change for my car over the phone and the service department had me in and out within 30 minutes.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Neil, we're pleased to hear everything was completed to your satisfaction! Please let us know if there is ever anything else we can do for you! Safe t...ravels!

  • 5.0 out of 5
    December 1, 2017

    Williamsburg Ford always takes good care of my car. The guys and gals there are professional and keep my car in working order so I am safe on the road.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 5, 2017

    I was taken in at my assigned time. Work was done fast and accurate. Dawn was extremely efficient and professional.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thomas, your positive review means a lot to us and we?re happy we could help you! If you have any additional needs or questions, we will be more than ...happy to assist you! Safe travels!

  • 5.0 out of 5
    September 25, 2017

    My wife and I purchased a Ford Explorer a little over 2 years ago making this recent purchase our second experience with Kathleena and Williamsburg Ford.... Kathleena made the first experience very pleasant for a person like me who gets a little nervous when making large purchases. I can be a little hard to deal with too! My wife is a little easier going than I - Truth be told, a lot easier going. I like a good deal and feel like we got just that with both purchases. Our recent purchase is a 2018 F150, STX. I called Kathleena on a Friday and told her I was 99.99% sure I was going to get the truck I had looked at earlier in the week. The selling price was reached earlier in the week as well. My wife and I stopped by the dealership that Friday evening, went for a short test drive, and the deal was done. I purchased a spray in bed liner too (very nice)! Kathleena managed to get this done the following day (Saturday) and deliver our new truck bed liner and all that same Saturday afternoon! A big thanks to Kathleena and Williamsburg Ford for making this purchase pleasant, and quick! A tip of the hat to Ford for making this awesome looking, and well performing truck!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Mr. Slusser, Congratulations on your recent F150 purchase. Thank you for being a repeat Williamsburg Ford customer and for the kind comments regardin...g Kathleena and your purchase experience. Enjoy your new ride. Steve Mullen General Manager

  • 5.0 out of 5
    April 24, 2017

    David Robison was very helpful. And the service was done quickly. I like that I can come without a scheduled appointment.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Kendall, we?re happy we could help you! Please let us know if there is ever anything else we can do for you! Safe travels!

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