Williamsburg Ford

If you value your time, communication, and basic respect as a customer, I cannot stress enough—do not take your vehicle here for body work. I dropped off my truck after a fender bender in mid-May, and according to the tag they put on my key, it officially went into the shop on June 2nd, 2025. I didn’t get it back until August 29th, 2025, that’s almost 90 days in the shop for a minor repair. Yes, I understand delays can happen, parts availability and insurance approvals can extend timelines. But delays alone weren’t the problem here. The real failure was the complete lack of communication. - I called multiple times, yet they could never give me a timeline, when I pressed for a timeline, they told me 10 days, and after 20 days I called again, they told me probably just another 10 days. - I asked to speak with Nathan G., the Progressive on-site adjuster. I eventually got his contact info, left him a message, and he never called me back. - Later I was told he “sent emails.” I double-checked my inbox and spam folder, I never received a single email from him. And even if I had, if a customer isn’t responding, any professional knows you pick up the phone and call, or send a text. Especially when both the shop and Progressive knew I was actively looking for updates. - When my truck was finally done, no one called me. I had to stop by the shop myself on August 29th and found it sitting finished (possibly since the day before, who knows). Throughout this entire process, I remained polite and patient. I never raised my voice, never acted unreasonable, and gave them more than enough time to do their job. But patience only goes so far when months go by without a single clear update. To make matters worse, because my truck sat mostly idle for nearly three months, I had to take it straight for an oil change and add fuel conditioner to protect the engine. That’s something I did on my own as a best practice, but honestly, the shop should’ve taken it upon themselves to go the extra mile considering how long they had my vehicle. Now, to be fair: Is it fixed? Yes. Did they do a good job on the actual repair? Yes. But good repair work is the baseline, it’s what any competent body shop should deliver. Other shops most likely would have done just as good a job on the repair itself, but with far better communication and customer care. And that’s where CMA completely failed. Good repair work doesn’t excuse 88 days of silence, poor communication, and leaving a customer in the dark. Being without my truck all summer was a huge inconvenience, and what should’ve been a straightforward process turned into a stressful one. This experience has cemented my decision never to do business with CMA again. Not only will I never use their body shop again, but I also won’t be buying a vehicle from CMA Ford. If they can’t handle a repair with honesty and professionalism, I certainly don’t trust them with something as important as purchasing and servicing a vehicle. At the end of the day, it’s simple: treat customers the same way you’d expect to be treated when you do business with another company.

~2:30 pm ask service advisor (male) for prepaid oil change & "check brakes" act funny, needed 4WD x2, brake pads had lifetime replacement. "not today", earliest 2 days.Told no such Ford bp repl,then "only at that repair shop ",then "get document ".No ? to determine safe to drive away. verified accepting Ford prepaid oil change, filter, & tire rotation coupon.Returned & vehicle checked but couldn't do until after weekend, and to "not drive very far or fast". Mechanic went through the findings but held tight to the printed estimate, (double what I would have paid, it now appears ) only writing the total on a sticky note for me. He did verify that Ford does have the bp replacement benefit but that it wouldn't be covered for the cause of this issue. "Fine print !" if could just leave it & get ride. Did.When called that vehicle was ready, asked if noticed wipers issue "you didn't tell me about ",; told if I left it another day they could fix it --likely under warranty. I declined. the oil was changed but did not do the tire rotation, other male he said "you didn't say you wanted it...it wasn't submitted [so] wasn't paid [to us]. Incorrect, told other guy. Apparently not noted. Frankly I was still in shock from the danger, the issue, the overly high price to repair, and the "first" guy's attitude.. ladies at desks helpful, pleasant and inquisitive/informative. Asked if the tire pressure had been changed when checked, told "we follow the door sticker unless you tell us different". Mechanic sitting there shook his head "no". Have NEVER been to a Ford that was like this. Even the incompetent mechanics at the Davenport FL Ford they people were polite and asked questions & verified.Would never return. , ~ $200 for an estimate, if it wasn't covered by warranty. buddy... you had no interest in fulfilling the services by getting the "whole" coupon "paid to you " --or did you take the payment and skip the work? My receipt doesn't itemize the payment you received from the prepaid authorization so we'll never know! Your colleague was more interested in contradicting me than doing a little bit of research with either your mechanic or even on your website where it shows the "bp lifetime replacement " benefit. And your shop is "employee owned"?!!!! was treated like the proverbial " 'girl' going to 'dicey mechanic'. did what I was told was required for safely. Ford <100 mi away that will get business. When I entered the vehicle in the parking lot, the drivers inside door handle had been broken, with a metal piece sitting in the door armrest cubby. So disgusted... just drove off. And fearful that the service repair may be substandard here, too.

Stu was so easy to work with! He knew what he was doing, was patient with me, and explained the process every step of the way. I recommend anyone looking for a new car to work with Stu at Williamsburg Ford! It is like shopping with a friend. Thanks again!

I recently received some of the best service I've had in 30 years from a dealership. David and his team from Williamsburg Ford was top notch from start to finish. Handling set some issues with my Ford edge, managing the fleet company while ensuring great communication with me while on vacation but respecting my time off. He handled things without bugging me. . I highly recommend Williamsburg Ford and will be returning there for service for my car

I was very pleased with the expedited appointment and the amazing service I received. I worked with David Brown and the tech Chris. I plan on using CMA Ford for all my future service needs.

Have to say, we visited 4 other Ford dealerships in the Richmond area before going to Wiliamsburg Ford, which happens to be about 1 1/2 hours from our home in Prince George. Our salesman, Mr. Alderman was right on point! He made our visit very personal, explaining everything about the truck we bought. Answered our questions and made this transaction the best ever! Will definately go back for future purchases.

I purchased a 2015 pre owned Jeep Wrangler. After having the vehicle for two weeks I noticed a substantial leak from both the drivers and passengers doors. Contacted the dealership and was advised there’s no 30 day comprehensive warranty. They literally referred me to a YouTube video to fix it myself. In other words not our problem and fix it yourself was my perception. I pushed the issue with management and was told to bring the vehicle in. I did just that, they preformed a leak test, believed they fixed the leaks and returned my vehicle. When I got my vehicle back I noticed the floors were still wet, I was put off by that as it appeared they didn’t even bother to dry them. I cleaned and dried the floors myself. A few days later it rained and my vehicle was wet again and still leaking. Contacted management and was told to bring the vehicle back in. This time they replaced the seals on the doors. Once the repairs were done I went to pick up my Jeep. Lo and behold before I even pulled out of the parking lot I noticed the floors were again wet and my car smelled moldy. They had my car for 5 days and didn’t even bother to dry the floors AGAIN. Keep in mind this was rainwater that sat for 5 days I assume. Not only this time was I returned a wet vehicle but I got the added bonus of a wet smelly musty vehicle. I did let management know of the issue and in fairness to her she did say she owned me a wash and provided me a product to help with the smell. I just find it hard to believe that a dealership would think it’s okay to 1. Sell someone a car with a leak 2. Basically refer the customer to fix it herself 3. Only fix it when the customer pushed the issue 4. Decide to attempt to fix it but return it with wet dirty floors on the first appointment. 5. Return it again after it wasn’t fixed the first time with wet dirty floors again! I do appreciate that they replaced the seals and I am hoping it’s fixed this time!

Have never had a dealership say they’d sell me a car and then sell it to another party while I was in process of obtaining a loan. Quite despicable.

CMA Williamsbug Ford is amazing! I was looking for a new, small SUV, looked at all the major brands and talked to Pete Jefferson at Williamsburg CMA Ford. He was so helpful! He got me a great deal on the perfect car! When I was in an accident 2 days after I got my car, he was there for me. Called to make sure I was OK and helped make sure my car was fixed good as new. I feel like I can go back and ask him anything and he’s always glad to help. I will definitely seek him out next time I’m looking for a car.

I have purchased my 2017 Ford Escape just a little over a month ago. They had the exact vehicle I wanted. My sales person was Stu Young. He was very prompt and very helpful with answering all my questions in regards to vehicle and paperwork. Everyone was great handling the business. Between Mr. Young, Mr. Jess Gentry the General Manager, and the Finance Manager Nick Savalle, they ensured all my paperwork was completed and ready to sign for when we got there. We spent less than a hour at the dealership, test drive included. What a great team to work with! I truly enjoyed doing business with them. And I LOVE my Escape!!! I work for another dealership, however, I will be going back to CMA Williamsburg and will be using their services from here on out! Great job everyone! And thank you for always following up and making sure everything is ok! I fully trust you guys. I highly recommend this place!!