New 866-670-0860 Dealer Website
Used 866-670-0858 Email Dealer
Service 866-347-5337

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Sales 9:00 AM - 6:00 PM
Service 8:00 AM - 4:00 PM
Mon 9:00 AM - 8:00 PM
Tue 9:00 AM - 8:00 PM
Wed 9:00 AM - 8:00 PM
Thu 9:00 AM - 8:00 PM
Fri 9:00 AM - 6:00 PM
Sat 9:00 AM - 6:00 PM
Sun Closed
Mon 7:30 AM - 8:00 PM
Tue 7:30 AM - 8:00 PM
Wed 7:30 AM - 8:00 PM
Thu 7:30 AM - 8:00 PM
Fri 7:30 AM - 6:00 PM
Sat 8:00 AM - 4:00 PM
Sun Closed
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Reviews

4.9
Average based on 199 reviews.
  • Great staff, sales to service

    Great staff, sales to service. That's it. When you're in the market for a car, they're the best


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    Great staff, sales to service. That's it. When you're in the market for a car, they're the best

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Fool me once...

    Worst buying experience ever encountered. Traveled over 80 miles to see a specific vehicle for sale, a used 2016 BMWd XI, with only 8,000 miles. ...

    Dealer Response

    Customer left deposit over the phone on specific vehicle sight unseen. Vehicle was just washed prior to customer coming to see the vehicle. We p...


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    Worst buying experience ever encountered. Traveled over 80 miles to see a specific vehicle for sale, a used 2016 BMWd XI, with only 8,000 miles. The "salesman", Paul Sherman, was entirely out of his element, insisting most of his customers buy sight unseen over the internet as all the german cars drive the same and then making promises never delivered. We arrived by appointment to preview the car and test drive. Car had not even be washed and was filthy form having been on the back lot. Not a good start. After finding scratches in multiple areas, we were promised car would be entirely detailed upon pickup. We should have walked away then. However, we mistakenly decided to trust the assurances of the salesman, relying on the overall appearance of the dealership facilities. We drove back to pick up a car that was only washed and nothing done to correct the problems we brought up. Horrible experience. Would never repeat at any Paul Miller dealership. Buyer beware. All that glitters is not gold...

    Does not recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Customer left deposit over the phone on specific vehicle sight unseen. Vehicle was just washed prior to customer coming to see the vehicle. We promised customer that at time of delivery the vehicle would be completely detailed and all addressed surface scratches would be buffed out if "possible". At the time delivery customer continued to point out minor surface scratches that would not buff out. Customer then wanted to renegotiate on price so we deducted $300 off the sale price or offered to full refund their deposit prior to delivery. The customer agreed to the $300 discount and communicated to us that they were happy with the concession. 2 days later we received a call the customer stating that they were not happy and felt that the vehicle was not in the condition they expected. We then extended the offer to take the vehicle back at a full refund and or send an additional $150 to cover for a full detail at the place of their choice. The customer agreed to take the additional $150 concession. We at Paul Miller BMW take great pride in making sure all our customers are happy with their purchase. We are a family business founded and built on providing a premium environment to all our clients!


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  • Sales

    Jack Khoury is a gentlemen, competent and professional sale rep, I only was disappointed that I did $450 of service to my trade in that day and NO...


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    Jack Khoury is a gentlemen, competent and professional sale rep, I only was disappointed that I did $450 of service to my trade in that day and NO credit could have been applied. If I did not do the service and came to but the next day I would have saved $450 in cash! That's sad the left hand cannot help the RIGHT..

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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Service & Repair

About Our Dealership

Dealer on Cars.com since December 2005

Located in Passaic County NJ and serving nearby Morris County and Essex County New Jersey, Paul Miller BMW is your source for BMW Cars and SAVs. Under the ownership of Paul Miller Auto Group, LLC since 2000, Paul Miller BMW is one of the largest BMW dealerships in New Jersey as well as the nation. We also have the distinction of being the nation's only 8-time winner of the BMW Center of Excellence Award. This is a true testament to our unmatched level of customer service and satisfaction.