Paul Miller BMW

Great staff, sales to service. That's it. When you're in the market for a car, they're the best

Worst buying experience ever encountered. Traveled over 80 miles to see a specific vehicle for sale, a used 2016 BMWd XI, with only 8,000 miles. The "salesman", Paul Sherman, was entirely out of his element, insisting most of his customers buy sight unseen over the internet as all the german cars drive the same and then making promises never delivered. We arrived by appointment to preview the car and test drive. Car had not even be washed and was filthy form having been on the back lot. Not a good start. After finding scratches in multiple areas, we were promised car would be entirely detailed upon pickup. We should have walked away then. However, we mistakenly decided to trust the assurances of the salesman, relying on the overall appearance of the dealership facilities. We drove back to pick up a car that was only washed and nothing done to correct the problems we brought up. Horrible experience. Would never repeat at any Paul Miller dealership. Buyer beware. All that glitters is not gold...

Jack Khoury is a gentlemen, competent and professional sale rep, I only was disappointed that I did $450 of service to my trade in that day and NO credit could have been applied. If I did not do the service and came to but the next day I would have saved $450 in cash! That's sad the left hand cannot help the RIGHT..