Paul Miller BMW

Terrible service department! They are unknowledgeable, overpriced, and have NO customer service skills. I took my 2017 BMWX1 in for service due to a check engine light and drivetrain malfunction warning. After paying a $350 diagnostic fee, I received an estimate for $7000+ . I declined services as I wanted to evaluate the worth of fixing the car or selling it and buying a new one. I am SO glad I did!!! I reached out to another BMW dealer who informed me that the waste gate actuator repair ($3000) was covered by an extended 15 year/150,000 mile SULEV warranty and that every BMW dealer in NJ should know this! Apparently not Paul Miller And the battery replacement ($1200) I had done elsewhere for $450. Totally overpriced! I tried contacting the Service Manager Elianna and left numerous messages over several days. She does not return phone calls! Only after I reached out to the GM did she get back to me. And her answer? Sorry...we are human...we make mistakes. Really? A mistake that nearly cost me over $3000! And getting back the $350 diagnostic fee that I paid for upfront (also covered by the SULEV warranty) was no easy task either. Elianna ignored that request also. So once again I had to get the GM involved. Unfortunately for them, they have completely lost my trust. And they lost out on the sale of a new X3 which I just purchased elsewhere.

Service department communication has a lot to be desired. If I didn’t reach out for update I would have never known how long or when my car would be done. Not to mention, they attempted to upsell me on 12k worth of issues. Absolute joke… now I understand why only bmw service department that had appointments available. All nearby bmw service dept had two week wait.

I recently brought my BMW to Paul Miller BMW for an engine starter recall. While my vehicle was ultimately repaired and is working fine, my experience with my service representative, Raul, was extremely frustrating due to a consistent lack of communication and transparency. I dropped my vehicle off Friday and was told I would receive an update later that day or Saturday. By midday Saturday, I had heard nothing. After repeatedly calling, I spoke with Sarah in Service, who informed me that Raul had already left and the dealership was closed Sunday. I was now unexpectedly without my vehicle for the entire weekend, despite initially being told the necessary part was in stock. On Monday, I again had to repeatedly call and leave voicemails before Raul returned my call and informed me that the part actually was not there and the repair would take at least another day. During this conversation, I was also quoted approximately $5,000 for another potential issue without there being a definitive diagnosis as to whether an oil change could be contributing to or resolve the problem. After expressing my frustration, I had to specifically ask what transportation options were available. Only then was I told that if I could get to Wayne before closing, I could receive a loaner. I live in Jersey City, so getting there on short notice cost me approximately $80 for an Uber. Had I been told from the beginning that my vehicle could potentially be there for several days, the loaner option should have been proactively presented. I want to give credit to the staff who assisted me when I arrived. They were very accommodating and provided me with an X5 as a loaner, which I greatly appreciated. I was then told Tuesday would be the latest my vehicle should be ready. Tuesday passed with no update, followed by most of Wednesday. Raul finally called around closing Wednesday to tell me my vehicle was ready. When I returned Thursday evening, Raul was not there, so I never had the opportunity to discuss my concerns with him personally. Thankfully, the other service staff—including the service director and the staff member at the counter—were extremely helpful in locating my vehicle and getting everything sorted out, particularly because some of the information on Raul’s paperwork was apparently inaccurate. My frustration is not that the repair took several days. I understand parts get delayed and repairs do not always go according to schedule. My issue is how the situation was handled. Expectations were repeatedly set and missed without communication, I had to chase down nearly every update myself, and reasonable transportation options were not presented until I specifically asked. If you are having your vehicle serviced at this location, I would highly recommend requesting a different service representative. In my experience, Raul was minimally helpful, communicated poorly, and showed very little empathy or emotional intelligence regarding the inconvenience this caused. I appreciate the other members of the service team who helped me, and most importantly, my vehicle is working properly. Unfortunately, my experience with my assigned service representative was disappointing enough that I will be taking my BMW elsewhere for future service.

Matt is hands down the best sales person anyone could ask for when shopping for a car. My wife and I were impressed by his knowledge, attention to detail, patience and follow-through. Throughout our search, he was friendly and not in the least bit pushy as is usually the stereotype. We love our latest BMW and we have Matt to thank for that. In addition to folks like Matt, the reason we keep coming back to Paul Miller BMW is also tied to their exceptional service. Bob stands out as among the best service advisors we have ever worked with. I have nothing but praise for him. Keep up the great work team!

I have been a loyal customer of this BMW dealership since 2021 and purchased my 2022 BMW X5 here. Because of that history, I have always had a level of trust in the dealership and its service team. Unfortunately, my recent experience was extremely disappointing. I brought my vehicle in on July 21 for a coolant leak inspection and picked it up on July 24. When I retrieved the vehicle, I immediately noticed a large crack across the windshield that was not there when I dropped the vehicle off. When I raised the issue with the service team, I was told that the crack was already present based on the “intake” photo. However, the photo provided was extremely blurry and does not clearly establish that a crack was present. More importantly, the vehicle inspection report did not document any windshield crack or glass damage. I also have intake photos from my previous service visit on July 1 and the windshield appears unchanged from that visit. This made the explanation provided by the dealership even more questionable. What was particularly disappointing was my interaction with the Assistant Service Manager, Raul Martinez. I found his response to be extremely rude, dismissive, and unwilling to seriously consider my concerns. Rather than taking the time to objectively review the situation, I was told that the crack was pre-existing and that heat may have caused it to spread while the vehicle was at the dealership. Despite the lack of clear documentation showing a pre-existing crack, the dealership initially declined to take any responsibility. Only after I continued to challenge the situation and express my concerns was I offered a “discount” toward the repair. I did not feel that this was a genuine effort to address the issue, but rather a response after I had to repeatedly advocate for myself. I would have expected a dealership where I have been a loyal customer since 2021 to handle a situation like this with professionalism, courtesy, and a genuine effort to investigate what happened. Instead, I felt that my concerns were dismissed without meaningful consideration of the available documentation and photos. After purchasing my vehicle from this dealership and trusting the service team for years, this experience was extremely disappointing. I will no longer be bringing my vehicle here for service. And based on this experience, I will not recommend this dealership to my friends, family, or colleagues.

SCAMMERS!! ( Bmw 640gt is the vehicle) If I could give a 0 star review I would. This has been probably the worst car buying experience ever came in with my family to check a vehicle out ended up taking 2 hours to see the vehicle, once we decided to take the vehicle we had to wait about another 3 hours to see the finance manager (Isiah)to do paperwork and pay. Next thing you know after speaking over the numbers and fully agreeing on numbers two days after leaving with the signed paperwork we come to find out about 3 grand extra was snuck in under our noses after being reassured that we wouldn’t have scam experience like we have had before at a dealership in the past where we got scammed for about 64 thousand dollars or so by (Msport motor cars/DBA AMG AUTO INC). This was after we told the finance manager (Isaiah) our past situation he still decided to do this under the table without telling us after reassuring us to not have a single worry because “that won’t happen with us”. Another issue with this dealer is their customer service is nearly non existent. We cant even get a hold of someone without needing to call a million times. That wasn’t the only issue the car we bought broke down the next day after only 104 miles and sat outside for two days before they asked us to tow it to them and they would “reimburse us for it” it’s been about 3 weeks since getting the vehicle back and we still haven’t got the reimbursement. It doesn’t stop here after 28 days of waiting for the New York plates turns out they needed us to sign a power of attorney paper which would allow us to get the plates. My tags expire in two days and now I will have to wait another month for the plates to come and can’t even drive the car they also said they’re not allowed to issue another temp tag which is absolutely false and a complete joke. This whole experience has been a nightmare stay away from this dealer and take your business elsewhere this is how they truly treat their customers. We have contacted bmw USA and opend a case with them about our experience and the issue with the plates they were very disappointed to hear this and were not happy. No one is helping us and they just keep pushing us to the side it’s absolutely horrible that they do this to people we aren’t the only ones

I am writing to express my extreme disappointment with the service I received at Paul Miller BMW yesterday, July 1, 2026. I have been a loyal customer, most recently visiting in April 2026 spending 5K, but the lack of transparency and predatory pricing I experienced has ensured I will not be returning. I brought my vehicle in to have a set of rims and tires mounted, which I was initially quoted $295 to complete. After waiting thirty minutes, I was told the work could not be performed due to liability reasons. I then requested that my old theft bolts be replaced with regular ones. Fifteen minutes later, I was informed that three of the bolts were "staggered" and would cost $100 each. Ultimately, I was charged $150 PER BOLT plus tax, along with a 3% credit card surcharge. Given my long history with this dealership, I was shocked by these "sketchy" pricing tactics and the significant increase from the initial expectations set by your service adviser. It is clear that management or pricing policies have changed for the worse. While I chose not to argue at the cashier's desk, please consider this my final visit to Paul Miller BMW. I will be taking my future business elsewhere. Paul Miller BMW (Owner)

This review is for the Paul Miller auto group/BMW Posting it on all their web site for you folks to think twice , review and not to trust these guys. Hopefully they aren’t like Paul Miller BMW with better management that response and answer your calls . We Bought 2018 640GT 72k miles them 0 stars review for them. Scammers, specially finance manager Isaiah. Tagged on $1500 gap insurance without telling us. Extended warranty was supposedly from bmw for $4200 ($117/month) bumper to bumper from BMW. The sad part we trusted these guys specially after getting scammed by another dealer for (64.5k M Sport motor cars/ dba AMG auto inc) and told the finance guy the story. than two days later I reviewed the paper work and found out it was $5800 and not a bmw warranty. Contacted finance manager many times no response. Car broke down next day (104 miles of driving). I guess we got screwed again. People stay away from these guys. Now 29 days later and still no plate. After many attempts to contact dealer salesman contacted me and told me sorry the power of attorney is screwed up and they will over night one for us to sign inorder to resend to nysbmv which means another few weeks to get my plates, the temporary tags from Paul miller will expire in 2 days and they can’t issue me another temp. I pay around $400/month insurance , I won’t be able to use unregistered car , I got no place to store aside from Brooklyn street, hopefully sanitation won’t tow away or get issued daily tickets. I am sure Isaiah/ management intentionally screwed the paper work or never submitted them. A detailed review will follow. And folks we spent over 5 hours at this dealership, we waited 1.5hr to see the car and 3 hours to see the finance scam department. Once again will have an updated fully detailed review. I complained to BMW USA Will also complain to NJ DMV, and attorney general consumer affairs (hopefully they aren’t corrupted like the union county office & the corrupted hill side police department) and definitely complain to all and post the detailed review on all Paul Miller auto group web site

Very POOR customer service AFTER purchasing the vehicle. Two things. Firstly, the amount of time it took to purchase the car. The salesman (Carl) who i believe is also a type of manager was distracted throughout the process with meetings and phone calls which increased the time spent at the dealership exponentially. I am there to buy a car and leave, not wait for your 10 o clock meeting to be done, phone call with wifey etc. So i believe a 2hr transaction wound up being a 5/6 hr transaction. Completely unnecessary. Second issue was with the license plates. I was getting out of state plates and know that it may take a bit longer than usual. No problem, I have a 30 day temp plate. So after about 2 weeks i call to inquire and i am told by the secratary, "dont worry we will call you when they come in". Ok fine. Fast forward 5 days before plates expire. I call again , same thing , we`ll call you etc. 2 days before expiring. I call and explain, hey i dont want to bother but whats going on with plates. This is on a saturday. So I am told title person is not here to day , and they guy who sold me the car is not there but someone one will definitely call you today! I was also told that if i get a ticket they will pay it. Monday comes and still no call , no plates. I call as its the expiration day. I tell the secratary no one has contacted me as promised and that i want to speak to manager or title and registration person about this. Basically, if they dont have the plates at least give me another 30 day temp plate. Let me know what i can do. Instead of allowing me to speak to someone in charge, I am told that "they don`t really take transfers"...What??? This is on May 12. Expiration day. This is what im being told, oh xxxx naww. I got in my car and drove back to the dealership and asked to speak to someone, now in person things were different. The secretary AVA was helpful went "upstairs" and spoke to someone and came downstairs with my plate and registration which was dated May 11th. My question is if it was there May 11th why no phone call??? on the 11th and Why did I have to come in person to make something happen if the plate was there all day? THIS IS UNACCEPTABLE. Just because someone purchased the car doesnt mean the service ends. This is exactly how to go out of business.

Absolute worst customer service I’ve ever received. Damaged two of my wheels and I was accused of damaging one before bringing it in. Was able to prove zero damage from pre inspection video. Barely responded to me never answered my calls or called me back after leaving voicemails. Only responded via text. Truly felt worthless at this dealer I would tell everyone to go elsewhere for their next BMW.