Pearson Honda

Contact seller

By clicking here, you authorize Cars.com and its sellers/partners to contact you by text/calls which may include marketing and be by autodialer. Calls may be pre-recorded. You also agree to our Privacy Statement. Consent is not required to purchase goods/services.

We value your privacy. Cars.com Privacy Statement

4.4
(252 reviews)
Visit Pearson Honda
Sales hours: 8:30am to 9:00pm
Service hours: 7:00am to 6:00pm
View all hours
Service Sales
Monday 7:00am–6:00pm 8:30am–9:00pm
Tuesday 7:00am–6:00pm 8:30am–9:00pm
Wednesday 7:00am–6:00pm 8:30am–9:00pm
Thursday 7:00am–6:00pm 8:30am–9:00pm
Friday 7:00am–6:00pm 8:30am–9:00pm
Saturday 8:00am–4:00pm 9:00am–6:00pm
Sunday Closed 12:00pm–6:00pm
New (804) 767-4823 (804) 767-4823
Used (804) 212-2505 (804) 212-2505
Service (804) 212-2346 (804) 212-2346

Inventory

See all 103 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since July 2019.
PEARSON HONDA RECEIVED AMERICAN HONDA'S 2011 PRESIDENT'S AWARD--this is our 7th TIME!!! PEARSON HONDA is Central Virginia's #1 Volume Leader of NEW HONDAS. PEARSON HONDA is also Central Virginia's #1 Volume Leader of CERTIFIED PRE-OWNED HONDAS! Come visit us in our new state-of-the-art HONDA dealership at 14001 Hull Street Road. Our new store has incredible inventory to make your HONDA wishes come true. As Richmond Virginia's first and oldest Honda dealer our mission is to provide you with up-to-date information and to respond to your SALES SERVICE and PARTS requests quickly. As always YOU are the most important part of our business!
Home of the Good People! One of the Largest Certified Honda Dealers in the Mid-Atlantic Region!

Service center

Phone number (804) 212-2346

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed

Reviews

4.4
(252 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

Want to share your experience with this dealership?

Write a review
5.0

Excellent Service

John, my service advisor, deserves recognition for his outstanding customer service as always and the efficiency of your service department is incomparable. Thank you and happy new year!

Dealer response

We are incredibly grateful that you took the time out to leave us this note. It's customers like you that make our job wonderful. We look forward to serving you again here at Pearson Honda! Happy New Year to you as well!

1.0

Terrible experience

Before I had a decent score on this dealership however that changed the last time me and my fiancée went here, we went in looking to replace our 2007 jeep liberty with something newer and were looking at a used HRV (which was the same cost for some reason as a brand new one) ended up looking at a rav4 they just got in instead based on the recommendation of the sales associate we were working with, asked how much it was and they wouldn't tell us but assured us they wouldn't have it above what we could afford based on what we wanted to pay monthly. Ended up running credit to get it and everything and were told all of a sudden it was going to be 100 dollars over what we wanted to pay monthly at which point we told the sales Associate and the sales manager we were dealing with that we would not be moving forward at which point they tried to get us to go for a sedan instead when all we wanted was an suv. We walked out and so did the sales Associate and were told based on the fact that we were looking for an suv that the amount we were looking to spend that an suv wasn't within our budget and we couldn't afford it based on what we wanted to spend (300/month) never coming back here again unless I absolutely need to for parts. Very happy with the suv we purchased elsewhere for 300/month.

Dealer response

Fordgt38, we are extremely sorry to hear about this and even more sorry to disappoint a customer. We'd like to make sure that such mistakes don't happen again. Please reach out to us on call or by email. We want to hear all about your concerns and address them in the most suitable way. Sincerely, Keith Hightower, General Manager, keithhightower@pearsonhonda.com

1.0

Before I had a decent score on this dealership however...

Before I had a decent score on this dealership however that changed the last time me and my fiancée went here, we went in looking to replace our 2007 jeep liberty with something newer and were looking at a used HRV (which was the same cost for some reason as a brand new one) ended up looking at a rav4 they just got in instead based on the recommendation of the sales associate we were working with, asked how much it was and they wouldn't tell us but assured us they wouldn't have it above what we could afford based on what we wanted to pay monthly. Ended up running credit to get it and everything and were told all of a sudden it was going to be 100 dollars over what we wanted to pay monthly at which point we told the sales Associate and the sales manager we were dealing with that we would not be moving forward at which point they tried to get us to go for a sedan instead when all we wanted was an suv. We walked out and so did the sales Associate and were told based on the fact that we were looking for an suv that the amount we were looking to spend that an suv wasn't within our budget and we couldn't afford it based on what we wanted to spend (300/month) never coming back here again unless I absolutely need to for parts. Very happy with the suv we purchased elsewhere for 300/month.

Dealer response

While we appreciate your feedback, we’re sorry if your experience as a whole could have been better, Fordgt38. If you are open to it, please take a moment to reach out so that we can discuss your visit. Sincerely, Keith Hightower, General Manager, keithhightower@pearsonhonda.com

Consumer response

Just sent an email to you in response to this.

1.0

I would have left NO stars if that option had been...

I would have left NO stars if that option had been available. I will NEVER let Pearson Honda do ANY service work on my vehicle. Nor, due to their dishonest tactics in the service dept., would I ever purchase a vehicle from them. The service dept. knew just the right key words to say to the warranty people, so that they would not agree to fix my engine. This was a problem that had a class action suit against Honda and then an extended warranty to fix the problem - all before I purchased my Odyssey. The service dept. simply did not want to do the work, after they told me that the Warranty people would not pay for it, they never asked if I wanted to pay to fix the problem, because they didn't want to do it. Period. Plus it took an hour to read the codes and they charged me $66.50, just to read the codes. Ridiculous. Any one else would have read the codes for free.

2.0

Great sales person when we were buying the car but don’t...

Great sales person when we were buying the car but don’t expect the sales manager to give any service after the sale.

Dealer response

I’m troubled to hear about your experience. We take your review seriously and want to make sure that your concerns are addressed. Please contact me directly so that we can discuss your review. Sincerely, Keith Hightower, General Manager, keithhightower@pearsonhonda.com

1.0

Poor customer service

Very disappointed in the way I was treated by the Sakes Manager when I went back with a new car issue. Poor customer service skills and does not know his products.

Dealer response

We're sorry to hear that your experience here was not as positive as it could have been. If you'd like to discuss your concerns, please don't hesitate to reach out to us. Sincerely, Keith Hightower, General Manager, keithhightower@pearsonhonda.com

1.6

Been coming to Pearson Honda for over a decade since they...

Been coming to Pearson Honda for over a decade since they were still on Midlothian and now Hull St. Service has deteriorating for the last couple of years. Yesterday brought our 2015 Pilot for scheduled 8 am oil change and asked to add air to tire as tire sensor was on. Oil change took about 2 hours. Service advisor hands me inspection checklist and told me tires require immediate attention. She told me that she will call me with tire options and that I can go ahead and pay for the oil change. Started my vehicle and tire sensor was still on. As I was driving home, noticed that service noted leaking shock and that it needed immediate attention. This was not mentioned by the service advisor (she said later she was new). My past experience with Pearson is that they will usually recommend repair the same time if it needed immediate attention. But this leaking wasn't mentioned. Called service department but no one was picking up. Left message, sent on line request for appointment. Finally someone picked up and asked appointment for leak to be fixed. Was told they would have to speak with service advisor. Service advisor calls and says I can drop off vehicle Sunday evening and they can work on it Monday. I clarified the date and she confirmed. Later that day someone calls and tells me that my appointment was Monday a week later. Told caller this wasn't what the service advisor told me and they couldn't work me in for something they found "required immediate attention". Experience was very frustrating. I expected more from their customer service but I shouldn't be surprised since their quality of service, like I said, has been declining. In the past, they would ask how can we make it right if there was service that was unsatisfactory and they often do a good job fixing it. But not this time and those days maybe gone.

Dealer response

Your feedback means a lot to us and we regret to hear that you were at all dissatisfied. We hope to have the opportunity to speak with you regarding this experience. Please email when you have a moment. Sincerely, Keith Hightower, General Manager, keithhightower@pearsonhonda.com

5.0

Pearson Honda shout out

I bought my Honda Accord in 2015 and have been taking it to Pearson Honda for all oil changes and regular maintenance. It has always been a very good experience, no non-sense, experienced mechanics. Sometimes I wait in the waiting area and make use of their office cubbies with power and WiFi. Before COVID, they would provide free coffee and donuts. I thought I would write this review and give them a well deserved shout out. I’m

Dealer response

Thank you so much for the shout-out, Rob! We appreciate your continued business, and we look forward to working with you again in the future.

1.0

Very poor service I think this place is a rip-off I was...

Very poor service I think this place is a rip-off I was charged for the technician guess work and also charged for a starter, now I’m having same exact issues and unable to get in contact with anyone at Pearson, left a few messages for the general manager and service manager after a week no response

Dealer response

We are sorry to receive this feedback and to hear you have had any issues. We are looking into this situation and hope to find a solution you are satisfied with. Sincerely, Keith Hightower, General Manager, keithhightower@pearsonhonda.com

5.0

Nate and the entire Pearson Honda made purchasing my new...

Nate and the entire Pearson Honda made purchasing my new car a breeze. They were very helpful and treated me like I was family. Thank you guys so much for making the process quick and easy.

Dealer response

We're so happy to hear that Nate and the rest of our team were able to help your appointment go so smoothly! We're glad you had such a positive experience working with us, and we look forward to working with you again.

Read all 252 reviews