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Pearson Honda

(294 reviews)
Visit Pearson Honda
Sales hours: 8:30am to 9:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 8:30am–9:00pm 7:00am–6:00pm
Tuesday 8:30am–9:00pm 7:00am–6:00pm
Wednesday 8:30am–9:00pm 7:00am–6:00pm
Thursday 8:30am–9:00pm 7:00am–6:00pm
Friday 8:30am–9:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday 12:00pm–6:00pm Closed
New (804) 767-4823 (804) 767-4823
Used (804) 212-2505 (804) 212-2505
Service (804) 212-2346 (804) 212-2346

Inventory

See all 133 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since July 2019.
PEARSON HONDA RECEIVED AMERICAN HONDA'S 2011 PRESIDENT'S AWARD--this is our 7th TIME!!! PEARSON HONDA is Central Virginia's #1 Volume Leader of NEW HONDAS. PEARSON HONDA is also Central Virginia's #1 Volume Leader of CERTIFIED PRE-OWNED HONDAS! Come visit us in our new state-of-the-art HONDA dealership at 14001 Hull Street Road. Our new store has incredible inventory to make your HONDA wishes come true. As Richmond Virginia's first and oldest Honda dealer our mission is to provide you with up-to-date information and to respond to your SALES SERVICE and PARTS requests quickly. As always YOU are the most important part of our business!
Home of the Good People! One of the Largest Certified Honda Dealers in the Mid-Atlantic Region!

Service center

Phone number (804) 212-2346

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed

Reviews

(294 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Pearson Honda from DealerRater.

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Pearson Honda has a friendly atmosphere no matter which

Pearson Honda has a friendly atmosphere no matter which employee you encounter. We actually enjoyed the financial meeting with Mike! Our salesman was patient and informative even though he was new! And…I love my HRV! It has an ease of handling that makes it fun to drive! Plus there are so many safety features that I feel protected. In my seventies and 5’2” all of this made me feel appreciated as a customer!

Pearson Honda has a friendly atmosphere no matter which

Pearson Honda has a friendly atmosphere no matter which employee you encounter. We actually enjoyed the financial meeting with Mike! Our salesman was patient and informative even though he was new! And…I love my HRV! It has an ease of handling that makes it fun to drive! Plus there are so many safety features that I feel protected. In my seventies and 5’2” all of this made me feel appreciated as a customer!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your wonderful feedback, Joyce! We're thrilled to hear you had such a positive experience and that you love your HRV. Our team is dedicated to making every customer feel valued, and it’s great to know we hit the mark with you! Enjoy your new ride!

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Worked with Chris on purchasing the new Honda Passport

Worked with Chris on purchasing the new Honda Passport Trailsport - Chris was not the typical sales person. He came out, greeted us and left us to roam the lot. When ready, we came back to speak with him and test drove the car - no high pressure sales approach or shady sales tactics. Chris is great to work with through the whole process. Definitely ask for Chris when purchasing a car from Pearson Honda!

Worked with Chris on purchasing the new Honda Passport

Worked with Chris on purchasing the new Honda Passport Trailsport - Chris was not the typical sales person. He came out, greeted us and left us to roam the lot. When ready, we came back to speak with him and test drove the car - no high pressure sales approach or shady sales tactics. Chris is great to work with through the whole process. Definitely ask for Chris when purchasing a car from Pearson Honda!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Very unprofessional They make promises and then the lies

Very unprofessional They make promises and then the lies begin. Just bought a 50k new car and they can't even find both keys. Will not be trusting them with any service, or buy from them again.

Very unprofessional They make promises and then the lies

Very unprofessional They make promises and then the lies begin. Just bought a 50k new car and they can't even find both keys. Will not be trusting them with any service, or buy from them again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
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Dealer response

We're sorry to hear about your experience. We strive for professionalism and take your feedback seriously. Your concerns are important to us, and we’re committed to addressing this issue to improve our service. Thank you for sharing your thoughts. Sincerely, Keith Hightower, General Manager, keithhightower@pearsonhonda.com

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Had a great experience.

Had a great experience.No problems so far.Really appreciate you .Keep on the good work!!!

Had a great experience.

Had a great experience.No problems so far.Really appreciate you .Keep on the good work!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

Michelle, we’re thrilled to hear you had a great experience! Your appreciation means a lot to us. We’re committed to maintaining this level of service and look forward to continuing to impress you. Thanks for your support!

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I had a terrible experience with this dealership.

I had a terrible experience with this dealership. I spent $4000 with them. I had to bring it back three times. It took them three attempts to do my brakes right. It's not rocket science it's brakes. When I told them that I wanted some money back for my inconvenience. I was told if I got a refund, I needed to go to another dealership going forward. What happend to standing behind your work. What a joke!!!! Which is fine with me. You can't get brakes right in two tries your work is not that good anyway. The last trip my Oakley, sunglasses disappeared out of my car. They got butt hurt when I asked them to price match another dealership afted galking to the serice manager this is why I was asked to find a new dealership. A lot of people that work are rude. Their communication is horrible.

I had a terrible experience with this dealership.

I had a terrible experience with this dealership. I spent $4000 with them. I had to bring it back three times. It took them three attempts to do my brakes right. It's not rocket science it's brakes. When I told them that I wanted some money back for my inconvenience. I was told if I got a refund, I needed to go to another dealership going forward. What happend to standing behind your work. What a joke!!!! Which is fine with me. You can't get brakes right in two tries your work is not that good anyway. The last trip my Oakley, sunglasses disappeared out of my car. They got butt hurt when I asked them to price match another dealership afted galking to the serice manager this is why I was asked to find a new dealership. A lot of people that work are rude. Their communication is horrible.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Chris, I’m truly sorry to hear about your experience. It’s clear we fell short, and that’s not what we strive for. Your feedback is invaluable, and we’re taking it seriously to improve our service and communication. Please reach out to us so we can work towards the best solution. Thank you for bringing these issues to our attention. Sincerely, Keith Hightower, General Manager, keithhightower@pearsonhonda.com

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Great experience, Jonathan was very helpful and made my

Great experience, Jonathan was very helpful and made my experience smooty and easy ,all my questions were answered and definitely would recommend

Great experience, Jonathan was very helpful and made my

Great experience, Jonathan was very helpful and made my experience smooty and easy ,all my questions were answered and definitely would recommend

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you, Emmanuel! We're thrilled to hear you had a great experience with Jonathan. Our team works hard to provide smooth and informative service, and your recommendation means a lot to us. We look forward to serving you again!

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Jake Steeves has delivered an outstanding service

Jake Steeves has delivered an outstanding service department leadership in his management role. His customer service merits an Award & Public Recognition. Jake has perfected a team of professionals. Great service every time!

Jake Steeves has delivered an outstanding service

Jake Steeves has delivered an outstanding service department leadership in his management role. His customer service merits an Award & Public Recognition. Jake has perfected a team of professionals. Great service every time!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Lucy, thank you for your wonderful feedback! We’re thrilled to hear about your positive experience with Jake and his team. Recognition like this motivates us to keep delivering exceptional service. Your support means a lot to us!

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Good experience with the purchase of my 2025 Pilot Elite!

Good experience with the purchase of my 2025 Pilot Elite! Service related to paid for added on accessories was great!

Good experience with the purchase of my 2025 Pilot Elite!

Good experience with the purchase of my 2025 Pilot Elite! Service related to paid for added on accessories was great!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks for the fantastic review, James! We’re thrilled to hear you had a great experience with your 2025 Pilot Elite and our accessory service. Your satisfaction is our top priority, and we appreciate your support! Enjoy your new ride!

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We had an excellent experience trading in our vehicle for

We had an excellent experience trading in our vehicle for a newer car! We worked with Eric in the sales department and Ty in the finance department and both did an excellent job!

We had an excellent experience trading in our vehicle for

We had an excellent experience trading in our vehicle for a newer car! We worked with Eric in the sales department and Ty in the finance department and both did an excellent job!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks for the fantastic review, Lauren! We're thrilled to hear about your excellent experience with Eric and Ty. Our team strives to provide top-notch service, and it’s great to see that reflected in your visit. Enjoy your new car!

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Had a great experience and found a beautiful car!

Had a great experience and found a beautiful car! Our salesperson, Don Young, was so helpful and wonderful to work with!

Had a great experience and found a beautiful car!

Had a great experience and found a beautiful car! Our salesperson, Don Young, was so helpful and wonderful to work with!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Thank you, Amanda! We're thrilled to hear about your great experience and that you found the perfect car. Don is indeed fantastic at what he does! Enjoy your new ride, and we look forward to seeing you again soon.

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See all 294 reviews