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Pearson Honda

4.7 out of 5 4.7
Rectangle 48
Sales 8:30 AM - 9:00 PM
Service 7:00 AM - 6:00 PM

Pearson Honda Hours

Sales

Monday

8:30 AM - 9:00 PM

Tuesday

8:30 AM - 9:00 PM

Wednesday

8:30 AM - 9:00 PM

Thursday

8:30 AM - 9:00 PM

Friday

8:30 AM - 9:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

12:00 PM - 6:00 PM

Service

Monday

7:00 AM - 6:00 PM

Tuesday

7:00 AM - 6:00 PM

Wednesday

7:00 AM - 6:00 PM

Thursday

7:00 AM - 6:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

8:00 AM - 4:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since July 2019

PEARSON HONDA RECEIVED AMERICAN HONDA'S 2011 PRESIDENT'S AWARD--this is our 7th TIME!!! PEARSON HONDA is Central Virg

...

inia's #1 Volume Leader of NEW HONDAS. PEARSON HONDA is also Central Virginia's #1 Volume Leader of CERTIFIED PRE-OWNED HONDAS! Come visit us in our new state-of-the-art HONDA dealership at 14001 Hull Street Road. Our new store has incredible inventory to make your HONDA wishes come true. As Richmond Virginia's first and oldest Honda dealer, our mission is to provide you with up-to-date information and to respond to your SALES, SERVICE and PARTS requests quickly. As always, YOU are the most important part of our business!

"Home of the Good People! One of the Largest Certified Honda Dealers in the Mid-Atlantic Region!"

Service

Tire Rotation

$24.95 and up*

Wheel Balance

$39 and up*

Wheel Alignment (AWD)

$79 and up*

Wheel Alignment (FWD)

$79 and up*

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.7 out of 5 4.7
181 lifetime reviews. Includes reviews of Pearson Honda from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    November 10, 2020

    The staff members at Pearson Honda were helpful and efficient. They took note of my vehicle needs, and found a way to make it work. It was truly a great... first-time buying experience!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    3.0 out of 5
    Pricing
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Pearson Honda

    Thank you for taking the time to leave this wonderful review, we are so lucky to have customers like you! If we can help you with anything else in the... future, please let us know!


    Worked with:
    Nate Jones

    Sales

    (5.0) 43 reviews

  • 5.0 out of 5
    October 28, 2020

    Nate was extremely personable and knowledgeable about the CR-V we were interested in. He was able to easily answer our numerous questions and we never... felt pressured to make a purchase.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Pearson Honda

    Our goal at Pearson Honda is to make car-buying the most pleasant experience it can be for all of our customers. We are so pleased to know that we ach...ieved this goal for you! Thank you so much for your kind words. We look forward to seeing you in the future!


    Worked with:
    Nate Jones

    Sales

    (5.0) 43 reviews

  • September 29, 2014

    Excellent experience overall. Our salesman Greg Gohlke made the buying process a positive experience. His knowledge of the car business is unsurpassed.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 22, 2020

    Nate was so helpful and easy to work with. We never felt pressured and he always answered our questions with ease. We loved working with him.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Pearson Honda

    Congratulations on your new Honda! We are so glad to hear about your positive experience and we thank you for your 5-star review! We look forward to s...eeing you in the future!


    Worked with:
    Nate Jones

    Sales

    (5.0) 43 reviews

  • 5.0 out of 5
    October 9, 2020

    Nate was great. He spent quality time educating me and teaching me everything about my new car. I will definitely be recommending him to friends and family....

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Pearson Honda

    Thank you so much for the wonderful review! We'll be sure to pass along your kind words to Nate.


    Worked with:
    Nate Jones

    Sales

    (5.0) 43 reviews

  • 1.0 out of 5
    October 8, 2020

    10/8/2020 (don't often post reviews but this needs to be said) TLDR - Watch out for: poor quality wearable parts, pressure based maintenance recommendation,... lack of transparency regarding parts installed, and excessive maintenance costs on warrantied vehicles, excessive wait times. Beware of the service department, the Pearson Honda dealership and the quality of "wearable" parts installed by the dealer. Purchased a new 2018 Honda CRV from Pearson Honda in November of 2017. On Oct 8th of 2020 the service department conducted scheduled maintenance and a VA state inspection on the vehicle. The rear tires were excessively worn down (1 32nds) and we were recommended to be replaced. These tires were new with the vehicle and were always used in normal driving conditions with 19,967 miles on the vehicle. Honda would not cover the replacement of the tires and charged my wife $299.98 to install 2 new tires, matching the original tires that were installed. Then charged $89.95 to align all 4 wheels. At no point was my wife given a choice of tires to install on the vehicle and no information regarding the brand/model/manufacturer of the tire was provided... no warranty information was provided. So to recap I just paid $389.93 for 2 new tires and an alignment on my new 2018 CRV with less than 20,000 miles. Keep in mind I have used this service department for all my vehicle maintenance since the vehicle is still under warranty and have followed all recommended maintenance. Furthermore the service department seemed to think there was no problem installing new tires on a vehicle that had front tires that were worn to 6 32nds on a vehicle that is all-wheel drive (this was even recommended). All of this is completely unacceptable and differs from most mechanical recommendations for all-wheel drive vehicles. When I asked if there was a mechanical issue with the car that could lead to the excessive wear on the rear tires (on the phone after the shop visit) I was told that they didn't check because no one told them to... I was understandably confused. We take our vehicle to the service department to have them recommend the best course of action to maintain the vehicle, as I am not a car mechanic and don't have the expertise to recommend or detect issues. later the service department "advisor" revised the statement to, we checked all the normal causes of this and nothing was wrong. So now I have two older tires that that are clearly poor quality, paid for 2 new bad quality tires to be installed 'to fix the problem'. All on a vehicle that is new, under warranty, and has less than 20,000 miles... I think the service department saw my wife and figured they could rack up a bill that would be paid with no complaint... I have called the service department and they seemed to think all of this is completely fine. However the parts department is going to call me in a few days, after contacting bridgestone to see if there is a warranty on the factory installed tires or even if there is anyways to reduce the cost of the new tires they just replaced (and I paid for in full). Keep in mind all of this is only because I called and was upset with the situation as is. My wife regretted going along with the recommendation but felt pressured to go along because the state inspection my not have passed... She was also there for 3 HOURS for a "scheduled appointment". This appointment was for an oil change and state inspection. I can't blame her for wanting to get out of there after waiting 3 hours. I will update my review if the situation changes Avoid the service department, and shop for your Honda at another dealership if you want the wearable parts (tires, brakes, etc.) on your vehicle to last longer than 20,000 without major service fees.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    3.0 out of 5
    Friendliness
    1.0 out of 5
    Pricing
    Does not recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
    maxhen

    Update 10/12/20:The Service department contacted bridgestone and it appears that they will honor their supplementary mileage warranty for the factory ...installed tires. So credit to bridgestone! I was given a $60 discount per tire. Pearson Honda is not discounting any labor cost or offering any other assistance... Again this on a 2018 Honda CRV, with under 20,000 miles, that was purchased new and has always been maintained at the the dealer's service department. I still find this unacceptable but it is clear that I will be no further compensation.

  • 1.0 out of 5
    October 8, 2020

    10/8/2020 (don't often post reviews but this needs to be said) Beware of the service department, the Pearson Honda dealership and the quality of "wearable"... parts installed by the dealer. Purchased a new 2018 Honda CRV from Pearson Honda in November of 2017. On Oct 8th of 2020 the service department conducted scheduled maintenance and a VA state inspection on the vehicle. The rear tires were excessively worn down (1 32nds) and we were recommended to be replaced. These tires were new with the vehicle and were always used in normal driving conditions with 19,967 miles on the vehicle. Honda would not cover the replacement of the tires and charged my wife $299.98 to install 2 new tires, matching the original tires that were installed. Then charged $89.95 to align all 4 wheels. At no point was my wife given a choice of tires to install on the vehicle and no information regarding the brand/model/manufacturer of the tire was provided... no warranty information was provided. So to recap I just paid $389.93 for 2 new tires and an alignment on my new 2018 CRV with less than 20,000 miles. Keep in mind I have used this service department for all my vehicle maintenance since the vehicle is still under warranty and have followed all recommended maintenance. Furthermore the service department seemed to think there was no problem installing new tires on a vehicle that had front tires that were worn to 6 32nds on a vehicle that is all-wheel drive (this was even recommended). All of this is completely unacceptable and differs from most mechanical recommendations for all-wheel drive vehicles. When I asked if there was a mechanical issue with the car that could lead to the excessive wear on the rear tires (on the phone after the shop visit) I was told that they didn't check because no one told them to... I was understandably confused. We take our vehicle to the service department to have them recommend the best course of action to maintain the vehicle, as I am not a car mechanic and don't have the expertise to recommend or detect issues. later the service department "advisor" revised the statement to, we checked all the normal causes of this and nothing was wrong. So now I have two older tires that that are clearly poor quality, paid for 2 new bad quality tires to be installed 'to fix the problem'. All on a vehicle that is new, under warranty, and has less than 20,000 miles... I think the service department saw my wife and figured they could rack up a bill that would be paid with no complaint... I have called the service department and they seemed to think all of this is completely fine. However the parts department is going to call me in a few days, after contacting bridgestone to see if there is a warranty on the factory installed tires or even if there is anyways to reduce the cost of the new tires they just replaced (and I paid for in full). Keep in mind all of this is only because I called and was upset with the situation as is. My wife regretted going along with the recommendation but felt pressured to go along because the state inspection my not have passed... She was also there for 3 HOURS for a "scheduled appointment". This appointment was for an oil change and state inspection. I can't blame her for wanting to get out of there after waiting 3 hours. I will update my review if the situation changes TLDR - Watch out for: poor quality wearable parts, pressure based maintenance recommendation, lack of transparency regarding parts installed, and excessive maintenance costs on warrantied vehicles, excessive wait times. Avoid the service department, and shop for your Honda at another dealership if you want the wearable parts (tires, brakes, etc.) on your vehicle to last longer than 20,000 with out major service fees.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    2.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for bringing this to our attention. I am concerned by your review and would like to speak with you to learn more about your experience. Plea...se contact me at your earliest convenience. Sincerely, Keith Hightower, General Manager, keithhightower@pearsonhonda.com

  • 1.0 out of 5
    September 8, 2020

    Car buying experience was ok- but the service we have received since purchasing our Honda has been sub par- at best. So bad is our experience with the... service department, that simply put we will never purchase a vehicle from this dealership again. For me it is not how well you treat me when you cash my check, but how well you treat me when I need work done on my car after I purchase it. And Pearson has failed miserably in that department. If all you care about is how well they treat you when you are spending thousands on a car- then this is the pace for you. If you care about how well they treat you after the sale, then safe yourself the headache and go somewhere else. Honda makes a good car, its too bad the service at this dealership fails to stand behind their product or even show concern or urgency for their clients. And don't waste your time making an appointment, it has zero impact on how efficiently or quickly you are in and out.

    Does not recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Robert Duncan

    Sales Manager

    NOT RATED

  • 5.0 out of 5
    September 2, 2020

    Great customer service. Mr.Jones was very nice, friendly and helpful. He explained everything to me, and answered all my questions. It was my pleasure... to work with Mr.Jones.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Pearson Honda

    Congratulations on your new ride! We're so happy Mr. Jones delivered exceptional customer service! We'll be sure to pass on your kind words to him.


    Worked with:
    Nate Jones

    Sales

    (5.0) 43 reviews

  • 5.0 out of 5
    September 1, 2020

    Great overall experience! I had reached out to, and visited, honda dealers throughout Virginia, and I had many similar quotes to chose from. Nate was providing... the best customer service, and my decision came down to who I wanted to sit in front of for a few hours, while I made the purchase. Other dealers (not all) had some managers get involved in the process that focused on diminishing competitors offers/incentives, instead of being empathetic and at least trying to make up for what they may not offer. They came off as arrogant and condescending. Nate and everyone at Pearson Honda I had the pleasure of working with, made the process less stressful, and I would recommend anyone to shop there for their new car and ask for Nate Jones!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Pearson Honda

    Thank you so much for taking the time to leave this wonderful review! We strive to provide the best possible buying experience for our guests, and we'...re glad to hear Nate and the rest of our team delivered! Congratulations on your new vehicle!


    Worked with:
    Nate Jones

    Sales

    (5.0) 43 reviews

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