Pearson Honda

John, my service advisor, deserves recognition for his outstanding customer service as always and the efficiency of your service department is incomparable. Thank you and happy new year!

Before I had a decent score on this dealership however that changed the last time me and my fiancée went here, we went in looking to replace our 2007 jeep liberty with something newer and were looking at a used HRV (which was the same cost for some reason as a brand new one) ended up looking at a rav4 they just got in instead based on the recommendation of the sales associate we were working with, asked how much it was and they wouldn't tell us but assured us they wouldn't have it above what we could afford based on what we wanted to pay monthly. Ended up running credit to get it and everything and were told all of a sudden it was going to be 100 dollars over what we wanted to pay monthly at which point we told the sales Associate and the sales manager we were dealing with that we would not be moving forward at which point they tried to get us to go for a sedan instead when all we wanted was an suv. We walked out and so did the sales Associate and were told based on the fact that we were looking for an suv that the amount we were looking to spend that an suv wasn't within our budget and we couldn't afford it based on what we wanted to spend (300/month) never coming back here again unless I absolutely need to for parts. Very happy with the suv we purchased elsewhere for 300/month.

Before I had a decent score on this dealership however that changed the last time me and my fiancée went here, we went in looking to replace our 2007 jeep liberty with something newer and were looking at a used HRV (which was the same cost for some reason as a brand new one) ended up looking at a rav4 they just got in instead based on the recommendation of the sales associate we were working with, asked how much it was and they wouldn't tell us but assured us they wouldn't have it above what we could afford based on what we wanted to pay monthly. Ended up running credit to get it and everything and were told all of a sudden it was going to be 100 dollars over what we wanted to pay monthly at which point we told the sales Associate and the sales manager we were dealing with that we would not be moving forward at which point they tried to get us to go for a sedan instead when all we wanted was an suv. We walked out and so did the sales Associate and were told based on the fact that we were looking for an suv that the amount we were looking to spend that an suv wasn't within our budget and we couldn't afford it based on what we wanted to spend (300/month) never coming back here again unless I absolutely need to for parts. Very happy with the suv we purchased elsewhere for 300/month.

I would have left NO stars if that option had been available. I will NEVER let Pearson Honda do ANY service work on my vehicle. Nor, due to their dishonest tactics in the service dept., would I ever purchase a vehicle from them. The service dept. knew just the right key words to say to the warranty people, so that they would not agree to fix my engine. This was a problem that had a class action suit against Honda and then an extended warranty to fix the problem - all before I purchased my Odyssey. The service dept. simply did not want to do the work, after they told me that the Warranty people would not pay for it, they never asked if I wanted to pay to fix the problem, because they didn't want to do it. Period. Plus it took an hour to read the codes and they charged me $66.50, just to read the codes. Ridiculous. Any one else would have read the codes for free.

Great sales person when we were buying the car but don’t expect the sales manager to give any service after the sale.

Very disappointed in the way I was treated by the Sakes Manager when I went back with a new car issue. Poor customer service skills and does not know his products.

Been coming to Pearson Honda for over a decade since they were still on Midlothian and now Hull St. Service has deteriorating for the last couple of years. Yesterday brought our 2015 Pilot for scheduled 8 am oil change and asked to add air to tire as tire sensor was on. Oil change took about 2 hours. Service advisor hands me inspection checklist and told me tires require immediate attention. She told me that she will call me with tire options and that I can go ahead and pay for the oil change. Started my vehicle and tire sensor was still on. As I was driving home, noticed that service noted leaking shock and that it needed immediate attention. This was not mentioned by the service advisor (she said later she was new). My past experience with Pearson is that they will usually recommend repair the same time if it needed immediate attention. But this leaking wasn't mentioned. Called service department but no one was picking up. Left message, sent on line request for appointment. Finally someone picked up and asked appointment for leak to be fixed. Was told they would have to speak with service advisor. Service advisor calls and says I can drop off vehicle Sunday evening and they can work on it Monday. I clarified the date and she confirmed. Later that day someone calls and tells me that my appointment was Monday a week later. Told caller this wasn't what the service advisor told me and they couldn't work me in for something they found "required immediate attention". Experience was very frustrating. I expected more from their customer service but I shouldn't be surprised since their quality of service, like I said, has been declining. In the past, they would ask how can we make it right if there was service that was unsatisfactory and they often do a good job fixing it. But not this time and those days maybe gone.

I bought my Honda Accord in 2015 and have been taking it to Pearson Honda for all oil changes and regular maintenance. It has always been a very good experience, no non-sense, experienced mechanics. Sometimes I wait in the waiting area and make use of their office cubbies with power and WiFi. Before COVID, they would provide free coffee and donuts. I thought I would write this review and give them a well deserved shout out. I’m

Very poor service I think this place is a rip-off I was charged for the technician guess work and also charged for a starter, now I’m having same exact issues and unable to get in contact with anyone at Pearson, left a few messages for the general manager and service manager after a week no response

Nate and the entire Pearson Honda made purchasing my new car a breeze. They were very helpful and treated me like I was family. Thank you guys so much for making the process quick and easy.