Pearson Honda

I purchased a 2016 Honda CRV Sport Touring Hybrid, over $40,000 and had an absolutely abysmal experience with this dealership. The salesman could not have cared less about me as a customer. A after my review, Keifh Hightower, thr GM, couldn't even bother to reach out. Just recently, I was unable to receive or make calls using hands free and something was preventing me from using my phone as well. I also noticed the driver assist features did not seem to be woekinf properly. I called and asked if i coukd pop on and have a salesperson fix rhis quickly. Iwas told by salesman "Ahmad" that I needed service appointment as it is "elecfrical." I told him nope, I can see calls come jn, j jist can't answer them and have impaired and repaired phone, etc. He promised me a call this morning. After speaking to him I called s new dealership kn Short Pump and received a evening call from salesperson there who was calling on her off time. She was able to walk me through th3 fix in under 10 minutes and also discovered that thr safety features were never enabled. This is part of "deluvery" when buying a vehicle. The fact that I purchased a vehicle over $40,000 and was not told to pop in to take care of me I was promised a call and that didn't even happen. Keith Hightower shoukd do better. I woukd tell anyone do not do any business with this dealership!

Very courteous, worked with me to get the right appointment time and day and very, very efficient

The fact that there is a civic si listed for $10k above the sticker says everything you need to know about this dealer. 43k for a 33k msrp honda civic is wild work. Shop around, these are at msrp at most other dealers. Id hate to see how much they Mark up an actual type r.

I have driven a Honda since buying cars. The service department' has always been exceptional. I would never take my car anywhere else. Thank you Honda.

We usually buy our cars through Carmax because we dread the whole traditional car buying experience so much, but Pearson Honda was an absolute pleasure to deal with! There was zero pressure from anyone about literally anything. Truly, I kept waiting for the shoe to drop, but it never did. We worked with Geneva, Victor, and Mario--all super nice, genuinely friendly, and professional. I am recommending Pearson Honda to all my friends!

After buying and servicing numerous vehicles at Pearson Honda, I stopped going after one of the service advisors got crappy with me when I challenged him about taking 1-1/2 hours to have my engine oil changed. I had an appointment; they didn't squeeze me in. That was six years ago. In June 2026, I decided to give them another try. Wow! What a transformation in attitude. I was told that changes had occurred, and I noticed it. This time I had my transmission and rear differential oil changed, and it took a little over an hour. I was talked to like my business was appreciated and my thoughts about Pearson Honda mattered. I am impressed!

Both Service Supervisors did a fine job. It was routine service but it was done promptly and in good order It would have been a plus if car was washed and vacuumed.

Purchasing a new car is never fun, since it requires lots of time and research, but I had an overall surprising and pleasant experience at Pearson Honda. Damon was my salesperson and he answered all of my questions on the car. I was able to test drive the car and get a good feel for it. He was knowledgeable on the vehicle’s features and warranties. The sales team limited back and forth haggling on sales price and met written offers from other dealers without stalling techniques and other antics I have experienced at other dealers. Only minor gripe I would say is having to present other offers to them and not getting the best price from the start. The finance team is also great and they looked out for my situation and best interests. They were not pushy on add ons which is a plus plus. I am appreciative and happy with my vehicle purchase and would recommend buying from Pearson.

Brought car in for rear roof defect. Getting fixed under warranty and so far great experience on diagnosis

We’ve been using Pearson Honda for years and wouldn’t trust anyone else with our cars Our service rep, Brian, is always attentive and helpful. I highly recommend them.