Reviews
This service center is hands-down the most convenient and
This service center is hands-down the most convenient and pleasant place to have your car worked on. I especially want to give a big shoutout to Sylvia?her customer service is exceptional, and the genuine joy she brings to her role is a breath of fresh air in what can often be a frustrating experience. Whenever I need to bring my car in, I never dread it, because I know Sylvia will be there with a warm smile, ready to help. The facility itself is clean, modern, and welcoming, and it?s clear the staff enjoy working there and take pride in helping customers. I highly recommend this location to anyone dealing with car trouble?and I especially recommend asking for Sylvia.
This service center is hands-down the most convenient and
This service center is hands-down the most convenient and pleasant place to have your car worked on. I especially want to give a big shoutout to Sylvia?her customer service is exceptional, and the genuine joy she brings to her role is a breath of fresh air in what can often be a frustrating experience. Whenever I need to bring my car in, I never dread it, because I know Sylvia will be there with a warm smile, ready to help. The facility itself is clean, modern, and welcoming, and it?s clear the staff enjoy working there and take pride in helping customers. I highly recommend this location to anyone dealing with car trouble?and I especially recommend asking for Sylvia.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
One of my favorites service center for Mercedes Benz.
One of my favorites service center for Mercedes Benz. Andreas always provides great customer service, truthful and helpful. I recommended to my friends and family
One of my favorites service center for Mercedes Benz.
One of my favorites service center for Mercedes Benz. Andreas always provides great customer service, truthful and helpful. I recommended to my friends and family
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
This service center is hands-down the most convenient and
This service center is hands-down the most convenient and pleasant place to have your car worked on. I especially want to give a big shoutout to Sylvia—her customer service is exceptional, and the genuine joy she brings to her role is a breath of fresh air in what can often be a frustrating experience. Whenever I need to bring my car in, I never dread it, because I know Sylvia will be there with a warm smile, ready to help. The facility itself is clean, modern, and welcoming, and it’s clear the staff enjoy working there and take pride in helping customers. I highly recommend this location to anyone dealing with car trouble—and I especially recommend asking for Sylvia.
This service center is hands-down the most convenient and
This service center is hands-down the most convenient and pleasant place to have your car worked on. I especially want to give a big shoutout to Sylvia—her customer service is exceptional, and the genuine joy she brings to her role is a breath of fresh air in what can often be a frustrating experience. Whenever I need to bring my car in, I never dread it, because I know Sylvia will be there with a warm smile, ready to help. The facility itself is clean, modern, and welcoming, and it’s clear the staff enjoy working there and take pride in helping customers. I highly recommend this location to anyone dealing with car trouble—and I especially recommend asking for Sylvia.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Beverly Hills! Please don't hesitate to reach out if there's anything additional we can do for you.
I love working with my service advisor Terry McKie!
I love working with my service advisor Terry McKie! He is the best and has the BEST customer service skills! He goes above and beyond for you and your vehicle!
I love working with my service advisor Terry McKie!
I love working with my service advisor Terry McKie! He is the best and has the BEST customer service skills! He goes above and beyond for you and your vehicle!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy you found our staff Terry to be so supportive during your experience here at Mercedes-Benz of Beverly Hills. We are always more than happy to assist you if anything else comes up. Take care!
Great experience, Very flexible service and my sales
Great experience, Very flexible service and my sales person was knowledgeable and thorough with all my questions and concerns. Highly recommend this dealership for your next car shopping needs.
Great experience, Very flexible service and my sales
Great experience, Very flexible service and my sales person was knowledgeable and thorough with all my questions and concerns. Highly recommend this dealership for your next car shopping needs.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
If I could give this a 0 star I would.
If I could give this a 0 star I would. Customer service was so slow to get back, they never followed up. They were hard to find. It was the most inconvenient time I?ve ever had. This made me not want to ever deal with Mercedes again. I had an AWFUL time.
If I could give this a 0 star I would.
If I could give this a 0 star I would. Customer service was so slow to get back, they never followed up. They were hard to find. It was the most inconvenient time I?ve ever had. This made me not want to ever deal with Mercedes again. I had an AWFUL time.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Casey, I'm sorry to hear about your experience and truly regret the inconvenience caused. Your feedback is important, and I'm addressing it with our team. I'd appreciate the chance to make this right—please contact me at 310-659-2980 Sam Yadegari, General Manager Mercedes-Benz of Beverly Hills | syadegari@bhbenz.com
I love working with my service advisor Terry McKie!
I love working with my service advisor Terry McKie! He is the best and has the BEST customer service skills! He goes above and beyond for you and your vehicle!
I love working with my service advisor Terry McKie!
I love working with my service advisor Terry McKie! He is the best and has the BEST customer service skills! He goes above and beyond for you and your vehicle!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Lauren was fantastic.
Lauren was fantastic. She got the work done under difficult circumstances. BH Mercedes is the best.
Lauren was fantastic.
Lauren was fantastic. She got the work done under difficult circumstances. BH Mercedes is the best.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Beverly Hills! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Lauren Vaunan is the best service rep I have ever worked
Lauren Vaunan is the best service rep I have ever worked with. She’s very thorough and goes out of her way to make sure everything is taken care of. And the staff are all very helpful.
Lauren Vaunan is the best service rep I have ever worked
Lauren Vaunan is the best service rep I have ever worked with. She’s very thorough and goes out of her way to make sure everything is taken care of. And the staff are all very helpful.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Suzanne, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.
“Simply the Best” dealership.
“Simply the Best” dealership. I have been purchasing cars and services since 2002. Everything has always been a five star. Terri and the others make it this way. I trust them.
“Simply the Best” dealership.
“Simply the Best” dealership. I have been purchasing cars and services since 2002. Everything has always been a five star. Terri and the others make it this way. I trust them.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi John, thank you for taking the time to leave us feedback about your experience with us. If you have any further questions, please give us a call. We're always happy to help!