Mercedes-Benz of Beverly Hills

This was my first experience buying a Mercedes and it was everything I could have hoped for. I was referred to Alex by a coworker, and I owe her lunch for the referral because Alex was AMAZING. He was patient with all my requests, searched tirelessly for my exact car and specs, and just made the entire process effortless. I couldn’t have had a better first time experience with Mercedes. If you’re thinking of getting a Benz, go see Alex today!

I have taken my 2021 Sprinter Van twice to this location to fix my Hotspot. Both time they closed the case without fixing it. I contacted the US MB Customer service and they email me the instruction how to fix it. I provided the instruction to Service Department, but they are unable to fix it. It seems their technician is not even capable of executing the instruction from MB US Customer service. They claim they can do it, but after a couple of month, they have not been able to do it. Many times I asked them if they don't have any trained technician please refer me to another Service Department who have trained technician and they have refused to help. I am very very very FRUSTRATED with them.

I attempted to purchase a certified used SL 450 through an internet sale. I made the deal, wired $5,000 to the dealership as well as forwarded the loan funding documents. The sales person has done her part, her manager (unnamed) continues to try and change the deal. Now I must use MB financing and ship the car to my home state or register it in CA. The disreputable business practice of "the last second objection" is why car dealers have a poor reputation. I have reported the issue to MBUSA. As a long time BMW customer, I'm sorry I strayed.

Took my car in last month for jerky transmission and the vehicle it’s still in the dealer as I write this review. After many times of call explain my issue to the service advisor and him having it written down he concern still they getting it wrong. Each time I had called in was given different stories. Let’s begin and keep in mind I was told all of the by my service rep and I won’t be mentioning his name.”Two techs are involved, two shop Forman, MBUSA, Amg engineers at Germany and now Daimler”. Which is hard to believe because we had all the ppl involved and still they can not tell what the problem is!!!??? Keep in mind the problem is present and had been confirmed by my shopforman but nothing is being done besides being told different stories each time I call and them telling me mbusa told us to do this test and that test and still nothingggg. I have to keep calling explaining and end of the day nothing and what they good at saying is we understand if that’s the case and I should’ve got an answer by now since they car has been at the dealer for a month and to me it’s not a rocket science to figure out the issue while you can see the problem and also feel the jerky tranny. Also I had stopped by two times at the service department for wanting to go for a test drive with a tech which was refused by my service advisor stating that you don’t need to go for a test drive because they had verified the issue and they had confirmed it is NOT normal and couple of days later I call in and they tell me another shopforman had drove the car and he stated it’s a normal operation of the transmission are you serious!!!!! Lies after lies. Why don’t you guys be honest and say it’s not normal and are techs have no clue about this type of vehicle which is Amg gt. Stop making up stories. We got all this people involved and you guys can’t figure out what it is??!!!!

Took my car in last month for jerky transmission and the vehicle it’s still in the dealer as I write this review. After many times of call explain my issue to the service advisor and him having it written down he concern still they getting it wrong. Each time I had called in was given different stories. Let’s begin and keep in mind I was told all of the by my service rep and I won’t be mentioning his name.”Two techs are involved, two shop Forman, MBUSA, Amg engineers at Germany and now Daimler”. Which is hard to believe because we had all the ppl involved and still they can not tell what the problem is!!!??? Keep in mind the problem is present and had been confirmed by my shopforman but nothing is being done besides being told different stories each time I call and them telling me mbusa told us to do this test and that test and still nothingggg. I have to keep calling explaining and end of the day nothing and what they good at saying is we understand if that’s the case and I should’ve got an answer by now since they car has been at the dealer for a month and to me it’s not a rocket science to figure out the issue while you can see the problem and also feel the jerky tranny. Also I had stopped by two times at the service department for wanting to go for a test drive with a tech which was refused by my service advisor stating that you don’t need to go for a test drive because they had verified the issue and they had confirmed it is NOT normal and couple of days later I call in and they tell me another shopforman had drove the car and he stated it’s a normal operation of the transmission are you serious!!!!! Lies after lies. Why don’t you guys be honest and say it’s not normal and are techs have no clue about this type of vehicle which is Amg gt. Stop making up stories. We got all this people involved and you guys can’t figure out what it is??!!!!

Honestly, I felt discriminated against, maybe because I'm a woman, or because I look young, or because I'm Asian... They didn't even check what was wrong with my car before they told me that they didn't have time for me and they didn't have loaners for me either, even though I had an appointment for mid-day!! The email confirmation even said that appointments after 5pm would be serviced the next day. My appointment was at 1:30pm. There were not many cars there either. They absolutely should've serviced my car at the time of my appointment. I had to press them to run the supposedly FREE diagnosis for why my check engine light was on, and they were reluctant to do it until I said I just needed to know if it was going to be a safety issue. My advisor, and old white man, was totally dismissive and spoke down to me. I get that this places is in Beverly Hills, but there's no excuse for discrimination and microaggressions. It's 2021. I'd give 0/5 stars if I could. Y'all wasted my time, and I'm a doctor.

Crooked dealership Mercedes Beverly Hills there’s no intention to help customer their intention to take money from customer even though this problemMercedes issue with the wiring harness got oil fromCamshaft sensor that defective from factory but they denied the repair.Goes to another repair shop they perform this repair under car insurance.Is there a cost from my pocket

Efficient Friendly Done as promised Work was professional Service area was spacious, clean like a surgical suite

I accompanied my mother for a recent, routine service and while the Service Advisor, Eddie A., was very cordial, I found the overall experience underwhelming and quite disappointing. We waited on-site for a Schedule A service that took a little over 4hrs!! Not what I would’ve expected from such a reputable location. I will be encouraging my mother to locate an alternative service team.

The worst experience I've ever had in a service department and I've been driving luxury vehicles for 10+ years. I dropped my 2017 SL450 because it wasn't starting. The car has a bumper to bumper warranty. It took them almost 10 days (from the drop off date) just to give me a proper look at the car. They determined one of my circuits that feed to a fuse is bad. Then they tell me they want $1000 just to look at the vehicle and give it a "diagnosis". That my warranty does not cover that. That it will also take an additional 4-5 days to actually fix the car from that point on. I called a Mercedes certified mechanic, and they told me to bring the vehicle right over. That Beverly Hills were price gauging, and that he'll repair the car using the warranty, and only charges $100 for a diagnostic. This made me realize they do not have their customers best interest in mind. They are more interested in earning a commission and seeing what they can get away with, then actually taking care of you. I'd like to add Joe Rodriguez was polite, but ultimately didn't care about his customer's time. I work 100 hours a week, and not having a car is a strain on peoples lives. He didn't seem to care. When you have a nice car, they treat you like your second class garbage. Tom Craig "the manager" is one of the rudest reps I've ever dealt with. He straight up told me that he didn't care, that they are too busy to deal with the car, and to go find another place if I have a problem with the timing. He doesn't have the temperament to hold the position. It's no surprise your reviews are so bad. I use to take my cars there for service. Never again. I'll make sure my family doesn't buy or service there again either. This experience deserves 0 stars!