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Mercedes-Benz of Beverly Hills

(1,479 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 8:00am–5:00pm
Sunday 10:00am–6:00pm Closed

Reviews

(1,479 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Oil Change

I had a great experience today! My advisor Elam Haim was helpful.Friendly and knowledgeable. I'd recommend Beverly Hills dealership to everyone! Very professional and responsive.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello Nazli, thank you for reviewing Elam and our service department! We appreciate your business!

One of the best MB service centers I’ve been to

Came here last minute at the end of day to see if I could get the A service done and I was lucky enough to have Desmond helping me. He got me setup and out of there really fast which I loved. I did get to talk to him a bit and he is a super cool guy I will be going to him again when I return for anything else. The place is really clean and the couple of other people I saw there were nice and asking me if I had already been helped or needed anything. After dealing with the Dallas Tx location I was hesitant to walk into the BH location but I’m really glad I did. It was a super smooth transaction and would definitely go there again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Chris, thank you for being our customer and we are thrilled to hear Desmond did a great job for you and your Mercedes!

Beverly Hils Mercedes Service Center

Service team organized and quick! Service turn around time short. The online appointment process is easy and the text updates keep one informed. Online payments available for express check out.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for your kind words for our service department!

Andrew

Terry McKie was great throughout process and the service dept. was great as was the loaner. Repair was very well done. Great job!!!! Will use again

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for your kind review of Terry. We are glad to hear we did a good job for you, Larry!

First rate service

Elam Haim was a great service advisor. He went beyond the typical response to make sure we were happy customers with everything from advice to pricing. He made MBBH competitive with the marketplace. Good for MBBH for making smart hiring choices!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent and Responsive beyond expectation

Elam Haim was absolutely first rate. He was thorough and a great listener. And he made sure our prices were fair- even going the distance to get the best price in the market, not just at the dealership. He’s got our praise! Good for MBBH for hiring the best.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi David, Glad to hear we could provide you with a wonderful experience! Thank you for your kind words for Elam!

Excellent customer service

We purchased our 2017 GLE 43 coupe from Steve, it was exactly what we were looking for, the perfect color combination and options. Steve was polite, knowledgeable and very helpful, he explained everything, and went above and beyond to make sure we were satisfied with the Suv. We couldn’t be more happy with how smooth the transaction went. I highly recommend this dealership. Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

HORRIBLECUSTOMER SERVICE. CORRY POLK HAS NO MANNER

The internet sales person named Corry is rude and has no manners at all! He does not return calls as promised and is not polite. What a horrible representation for Mercedes Benz!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Thank you for informing me about your situation. Please know that we are looking into your concerns, Karine Kasparyan the Internet Director will be reaching out to you to soon to assist. Frank Murphy General Manager

beware of this dealership!

This dealership sold us a car that had broken struts, control arm and panel damage that must have come from an accident that they did not declare! They knew the car was not safe to drive but they still sold it to us. they are no different from those small dealership scammers! so disappointed. we tried to give them a chance a make it right but their rude used car manager named bobak ignored all our emails and calls! dont buy from this dealership but if you do, make sure you test drive and have a machanic test the car!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great people, excellent service

Worked with Steve and Neil who are straight shooters and offered me a great price without a pugulistic negotiation. I was in and out quickly and I love my new car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you Double D for the kind words! We thank you for your business and look forward to your next visit!