Crown Acura Richmond

Outstanding customer service, fast friendly service love my new car. I highly recommend this dealership for anyone looking forward to buy any used or new... cars.

Josh Alford, the sales manager came outside to greet me in the parking lot after I arrived. He recognized me as I had purchased my previous Acura from... his dealership. He asked me how I was doing and after I told him the vehicle I wanted to look at; he had it up driven up for me in minutes. As with my previous purchase in 2018, I made sure to pick a vehicle for purchase on his lot because I wouldn't trust getting one from anywhere else. He paired my up with Wesley Hardaway to answer any questions that I had. Wesley Hardaway the sales specialist was a pleasure to work with as he was friendly, professional and was able to help me purchase the exact car that I wanted. Wesley explained all of the available finance options for me and so, I was able to choose the one that I felt most comfortable with. He also followed me in my rental car down the road, so I could drop it off and he drove me right back to the dealership. This is my second purchase from this dealership and I will be coming back here my next vehicle.

All of the staff were wonderful and very friendly and professional. The buying process was delightful and easy. Would highly recommend to others looking... for an Acura.

Thomson John was friendly, knowledgeable and patient from my first visit to my third when I finally decided to buy. Thomson and John Alford were helpful... and fair and I really enjoyed working with Michael Schuler to finalize the details. It was a great car buying experience and nice to feel good about from who and where I bought this awesome vehicle.

My best car buying experience in 30 years across 20 cars. Fair, friendly, respectful, knowledgeable, customer-centric. Thomson & Anthony were a joy to... work with!

This was a most excellent experience from Wesley Hardaway, Josh, and Mike the finance manager. The things that made it so great was there was no pressure... sales tactics and the professionalism throughout the entire day. I am so happy with the RDX!!!!!!

What great service I had yesterday! It started from the moment i drove into the service area, eveyone was Covid prepared with mask. Emil Salib was my... service advisor ,he kept gave me informed throughout the day and Will Henderson was my parts specialist . I drive an hour to this dealership and Im glad I chose Crown Acura to buy my MDX.

I have never experienced a smoother more professional car buying experience. Josh and Thompson were excellent to deal with on the sales side. Josh, with... help from Matt Perry, arranged for my vehicle to be shipped from a sister dealership. The price I paid was more than fair and the professionalism and honesty I experienced will never be forgotten. Mike Schuler, the Finance manager handled the paperwork process with the same level of professionalism shown by the sales department. He explained the benefits of the warranty that I ended up purchasing without any pressuring tactics. A First Class Dealership across the board! Thank you, Judy Wolford

They are honest, fair and reasonable. Work is completed perfectly and on time The staff is helpful and gives great personal service. I always feel valued... and feel like I'm getting a good deal working with Crown acura.

I had an appointment to view 2 cars and when I arrived I was told that both vehicles had sold that morning. There was a third vehicle that was available... that had just arrived and it checked off everything I had been looking for and wanting. Our salesman and the manager worked with us to meet our budget. I ended up with a better quality car all around with all the new safety features. The process was smooth from start to finish! Love the great customer service and people who work here.