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Crown Acura Richmond

(955 reviews)
Visit Crown Acura Richmond
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–7:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
2025 state dealer award
View 3 awards
2025 state dealer award
2025 consumer dealer award 2021 consumer dealer award

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New (888) 266-5994 (888) 266-5994
Used (888) 263-8201 (888) 263-8201
Service (888) 269-2320 (888) 269-2320

Inventory

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Incentives

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About our dealership

This seller has been on Cars.com since January 2014.
Crown Acura Richmond in greater Richmond is proud to serve Petersburg Colonial Heights and Hopewell VA with quality Acura vehicles. With the latest models like the MDX RDX TL and TSX we carry vehicle to fit everyone's need. Come over and visit us at 8704 W. Broad St. and test drive a new Acura or used car. Our customers leave our dealership 100% satisfied with our excellent customer service and our friendly salespeople.

We carry a variety of used cars for you to choose from all of which have gone through our detailed quality inspection before made available on the lot.
Less talk. More Drive. Less Drama.

Service center

Phone number (888) 269-2320

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–5:00pm
Sunday
Closed

Meet our employees

Reviews

(955 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Crown Acura Richmond from DealerRater.

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Very knowledgeable and helpful.

Very knowledgeable and helpful. The entire office got involved with everyone being as welcoming and helpful as possible. This is our third purchase from this dealership

Very knowledgeable and helpful.

Very knowledgeable and helpful. The entire office got involved with everyone being as welcoming and helpful as possible. This is our third purchase from this dealership

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi, thank you for rating us! We appreciate you taking the time to do this, and hope you have a great day!

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Everyone was very courteous & respectful.

Everyone was very courteous & respectful. They showed nothing but kindness and a welcoming environment. Crown Acura earned my highest approval. I would recommend anyone who?s looking for a great vehicle and a warm atmosphere your way. They?re also reasonable. Nurse life woman of God.

Everyone was very courteous & respectful.

Everyone was very courteous & respectful. They showed nothing but kindness and a welcoming environment. Crown Acura earned my highest approval. I would recommend anyone who?s looking for a great vehicle and a warm atmosphere your way. They?re also reasonable. Nurse life woman of God.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

:-) Wow! Thank you for rating us so many stars!

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For the record.

For the record. My Service Advisor Dalton CONSISTENTLY provides WORLD CLASS customer service. Not only for myself, but I have observed that it is with everyone he provides assistance. He is truly a tremendous asset to Crown Acura.? Thank you, Mary Mabe

For the record.

For the record. My Service Advisor Dalton CONSISTENTLY provides WORLD CLASS customer service. Not only for myself, but I have observed that it is with everyone he provides assistance. He is truly a tremendous asset to Crown Acura.? Thank you, Mary Mabe

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Willie was so helpful, sent me text so I could

Willie was so helpful, sent me text so I could communicate while waiting, responded right back when I texted, told me up front what the cost would be for maintenance.

Willie was so helpful, sent me text so I could

Willie was so helpful, sent me text so I could communicate while waiting, responded right back when I texted, told me up front what the cost would be for maintenance.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Dale Lucy, we really appreciate this positive review! Thanks so much!

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Matt Perry could not have been any better to deal with on

Matt Perry could not have been any better to deal with on the sale of our current Acura. Thank you Matt for all of your help.

Matt Perry could not have been any better to deal with on

Matt Perry could not have been any better to deal with on the sale of our current Acura. Thank you Matt for all of your help.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Steven Jenkins, thanks so much for rating us so high! Be safe on the road!

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Jeff took great care of me and my RDX.

Jeff took great care of me and my RDX. Vehicle was serviced properly and received as promised. I only take my vehicle to Crown Acura because I trust them to do the job correctly.

Jeff took great care of me and my RDX.

Jeff took great care of me and my RDX. Vehicle was serviced properly and received as promised. I only take my vehicle to Crown Acura because I trust them to do the job correctly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello Thomas, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!

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Jeffrey was attentive, helpful and professional.

Jeffrey was attentive, helpful and professional. He got me in and out quickly and ensured all the little extras were taken care of. He started my car, cracked the windows and turned on the air condition so it wouldn?t be so awful in this hundred degree weather that we?re having! He even walked me out to my car. Thanks so much for everything!

Jeffrey was attentive, helpful and professional.

Jeffrey was attentive, helpful and professional. He got me in and out quickly and ensured all the little extras were taken care of. He started my car, cracked the windows and turned on the air condition so it wouldn?t be so awful in this hundred degree weather that we?re having! He even walked me out to my car. Thanks so much for everything!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Aimee Palmer, thank you for the high rating! Our team works tirelessly to provide excellent customer service.

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Everyone was great to work with.

Everyone was great to work with. They listen and care and are very professional. We were not just another sale as they reached out to check on us and see if we had any questions about our new cars features. We will definitely work with them again on our next vehicle needs.

Everyone was great to work with.

Everyone was great to work with. They listen and care and are very professional. We were not just another sale as they reached out to check on us and see if we had any questions about our new cars features. We will definitely work with them again on our next vehicle needs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Shawn Chapman was very helpful!

Shawn Chapman was very helpful!. I will be back to buy my next car from her when my 2006 TSX is no longer running. 287k miles and counting

Shawn Chapman was very helpful!

Shawn Chapman was very helpful!. I will be back to buy my next car from her when my 2006 TSX is no longer running. 287k miles and counting

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Jamal, my salesman was the best and has been since he

Jamal, my salesman was the best and has been since he helped me purchase my second RDX. In purchasing my 2025 MDX, Jamal was efficient, knowledgeable, patient and professional. Anthony, Josh and Kevin are the best!!!! Thank you all for a smooth process!!!

Jamal, my salesman was the best and has been since he

Jamal, my salesman was the best and has been since he helped me purchase my second RDX. In purchasing my 2025 MDX, Jamal was efficient, knowledgeable, patient and professional. Anthony, Josh and Kevin are the best!!!! Thank you all for a smooth process!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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