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Crown Acura Richmond

4.8 out of 5 4.8
Rectangle 48
Sales
Service Closed

Crown Acura Richmond Hours

Sales

Monday

9:00 AM - 7:00 PM

Tuesday

9:00 AM - 7:00 PM

Wednesday

9:00 AM - 7:00 PM

Thursday

9:00 AM - 7:00 PM

Friday

9:00 AM - 7:00 PM

Saturday

9:00 AM - 7:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 6:00 PM

Tuesday

7:00 AM - 6:00 PM

Wednesday

7:30 AM - 6:00 PM

Thursday

7:30 AM - 6:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

8:00 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since January 2014

Crown Acura Richmond in greater Richmond is proud to serve Petersburg, Colonial Heights and Hopewell VA with quality Acura vehicles. With the latest models like the MDX, RDX, TL and TSX, we carry vehicle to fit everyone's need. Come over and visit us at 8704 W. Broad St. and test drive a new Acura or used car. Our customers leave our dealership 100% satisfied with our excellent customer service and our friendly salespeople.

...



We carry a variety of used cars for you to choose from, all of which have gone through our detailed quality inspection before made available on the lot. We offer financing services so you can get into the new Acura or used car you want without a problem.

We at Crown Acura Richmond are not just your greater Richmond Acura dealership, we have a full service repair and body shop so you can get the best care for your new Acura or used car. Whether you need Acura auto repair, scheduled service maintenance or Acura auto parts, we are ready to be your first and only choice for quality work on your car.

Stop by our showroom and see the latest additions to our Richmond area Acura dealership or give us call today!

Service

Wheel Balance

$65

Tire Rotation

$24.95

Oil, Filter Change

$29.95 and up*

Suspension Diagnosis

Complimentary

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.8 out of 5 4.8
441 lifetime reviews. Includes reviews of Crown Acura Richmond from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    July 21, 2020

    Outstanding customer service, fast friendly service love my new car. I highly recommend this dealership for anyone looking forward to buy any used or new... cars.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!


    Worked with:
    Wesley Hardaway

    Sales Consultant

    (5.0) 33 reviews

  • 5.0 out of 5
    July 15, 2020

    Josh Alford, the sales manager came outside to greet me in the parking lot after I arrived. He recognized me as I had purchased my previous Acura from... his dealership. He asked me how I was doing and after I told him the vehicle I wanted to look at; he had it up driven up for me in minutes. As with my previous purchase in 2018, I made sure to pick a vehicle for purchase on his lot because I wouldn't trust getting one from anywhere else. He paired my up with Wesley Hardaway to answer any questions that I had. Wesley Hardaway the sales specialist was a pleasure to work with as he was friendly, professional and was able to help me purchase the exact car that I wanted. Wesley explained all of the available finance options for me and so, I was able to choose the one that I felt most comfortable with. He also followed me in my rental car down the road, so I could drop it off and he drove me right back to the dealership. This is my second purchase from this dealership and I will be coming back here my next vehicle.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Wesley Hardaway

    Sales Consultant

    (5.0) 33 reviews

    Michael Schuler

    Sales

    (5.0) 36 reviews

    Anthony Easter

    Sales

    (5.0) 26 reviews

    Josh Alford

    General Sales Manager

    (4.9) 42 reviews

    Thomson John

    Sales Consultant

    (4.9) 20 reviews

    Matt Perry

    General Manager

    (4.9) 19 reviews

  • August 9, 2018

    All of the staff were wonderful and very friendly and professional. The buying process was delightful and easy. Would highly recommend to others looking... for an Acura.

    5.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    July 7, 2020

    Thomson John was friendly, knowledgeable and patient from my first visit to my third when I finally decided to buy. Thomson and John Alford were helpful... and fair and I really enjoyed working with Michael Schuler to finalize the details. It was a great car buying experience and nice to feel good about from who and where I bought this awesome vehicle.

    5.0 out of 5
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    5.0 out of 5
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    4.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We always appreciate positive reviews! Thank you, and happy motoring!


    Worked with:
    Michael Schuler

    Sales

    (5.0) 36 reviews

    Josh Alford

    General Sales Manager

    (4.9) 42 reviews

    Thomson John

    Sales Consultant

    (4.9) 20 reviews

  • 5.0 out of 5
    July 4, 2020

    My best car buying experience in 30 years across 20 cars. Fair, friendly, respectful, knowledgeable, customer-centric. Thomson & Anthony were a joy to... work with!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!


    Worked with:
    Michael Schuler

    Sales

    (5.0) 36 reviews

    Anthony Easter

    Sales

    (5.0) 26 reviews

    Thomson John

    Sales Consultant

    (4.9) 20 reviews

  • 5.0 out of 5
    July 1, 2020

    This was a most excellent experience from Wesley Hardaway, Josh, and Mike the finance manager. The things that made it so great was there was no pressure... sales tactics and the professionalism throughout the entire day. I am so happy with the RDX!!!!!!

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    steeledwayne, we really appreciate this positive review! Thanks so much!


    Worked with:
    Wesley Hardaway

    Sales Consultant

    (5.0) 33 reviews

    Josh Alford

    General Sales Manager

    (4.9) 42 reviews

  • 5.0 out of 5
    June 25, 2020

    What great service I had yesterday! It started from the moment i drove into the service area, eveyone was Covid prepared with mask. Emil Salib was my... service advisor ,he kept gave me informed throughout the day and Will Henderson was my parts specialist . I drive an hour to this dealership and Im glad I chose Crown Acura to buy my MDX.

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    keywestlvr, we really appreciate this positive review! Thanks so much!


    Worked with:
    Emil Salib

    Service Advisor

    NOT RATED

  • 5.0 out of 5
    June 24, 2020

    I have never experienced a smoother more professional car buying experience. Josh and Thompson were excellent to deal with on the sales side. Josh, with... help from Matt Perry, arranged for my vehicle to be shipped from a sister dealership. The price I paid was more than fair and the professionalism and honesty I experienced will never be forgotten. Mike Schuler, the Finance manager handled the paperwork process with the same level of professionalism shown by the sales department. He explained the benefits of the warranty that I ended up purchasing without any pressuring tactics. A First Class Dealership across the board! Thank you, Judy Wolford

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Johnraiders99, we are delighted to see this rating! Have a great day!


    Worked with:
    Michael Schuler

    Sales

    (5.0) 36 reviews

    Josh Alford

    General Sales Manager

    (4.9) 42 reviews

    Thomson John

    Sales Consultant

    (4.9) 20 reviews

  • 5.0 out of 5
    June 24, 2020

    They are honest, fair and reasonable. Work is completed perfectly and on time The staff is helpful and gives great personal service. I always feel valued... and feel like I'm getting a good deal working with Crown acura.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, thank you for taking the time to leave us your feedback. You definitely made our day with your rating! We hope you have a wonderful day!

  • 5.0 out of 5
    June 22, 2020

    I had an appointment to view 2 cars and when I arrived I was told that both vehicles had sold that morning. There was a third vehicle that was available... that had just arrived and it checked off everything I had been looking for and wanting. Our salesman and the manager worked with us to meet our budget. I ended up with a better quality car all around with all the new safety features. The process was smooth from start to finish! Love the great customer service and people who work here.

    5.0 out of 5
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    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Michael Schuler

    Sales

    (5.0) 36 reviews

    Thomson John

    Sales Consultant

    (4.9) 20 reviews

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