Crown Acura Richmond

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4.6
(452 reviews)
Visit Crown Acura Richmond
Sales hours:
Service hours:
View all hours
Service Sales
Monday 7:30am–6:00pm 9:00am–7:00pm
Tuesday 7:30am–6:00pm 9:00am–7:00pm
Wednesday 7:30am–6:00pm 9:00am–7:00pm
Thursday 7:30am–6:00pm 9:00am–7:00pm
Friday 7:30am–6:00pm 9:00am–7:00pm
Saturday 8:00am–5:00pm 9:00am–7:00pm
Sunday Closed Closed
New (888) 266-5994 (888) 266-5994
Used (888) 263-8201 (888) 263-8201
Service (888) 269-2320 (888) 269-2320

Inventory

See all 55 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since January 2014.
Crown Acura Richmond in greater Richmond is proud to serve Petersburg Colonial Heights and Hopewell VA with quality Acura vehicles. With the latest models like the MDX RDX TL and TSX we carry vehicle to fit everyone's need. Come over and visit us at 8704 W. Broad St. and test drive a new Acura or used car. Our customers leave our dealership 100% satisfied with our excellent customer service and our friendly salespeople.

We carry a variety of used cars for you to choose from all of which have gone through our detailed quality inspection before made available on the lot.
Less talk. More Drive. Less Drama.

Service center

Phone number (888) 269-2320

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–5:00pm
Sunday
Closed

Reviews

4.6
(452 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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5.0

Service repair

Went there for general maintenance on my 2018 Acura. I want to to say Mike in service was wonderful to work with. He was courteous and knowledgeable. Great business ethics.

Dealer response

Patrice Carpenter, we are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.

5.0

Steve Lerner was just amazing and so down to earth....

Steve Lerner was just amazing and so down to earth. NEVER felt pressured or unimportant! Very painless and great experience from start to finish! Thanks!

5.0

Great experience! Fast and efficient…awesome deal! I...

Great experience! Fast and efficient…awesome deal! I traveled from Williamsburg to purchase the vehicle. Josh was great and accommodating! Did the deal on the internet!!!

Dealer response

Hello, thank you for the high rating! Our team works tirelessly to provide excellent customer service.

5.0

This is the best place I have ever been to buy a car.They...

This is the best place I have ever been to buy a car.They really went out their way for me.I drove 3 hours to the dealership because of how far they went out their way for me.They beat the dealership from my area by $1500 and even threw in some extra Accessories for the car.Not to mention how patient they were with me because had the hardest time deciding on color of the car I wanted.From Anthony the sale a manager to my salesman Jerry and even the owner greeted me.This place would rather help you get in a car and earn your business even if it doesn’t mean them making that much money on their end.I have bought close to 20 cars in my life and this dealership showed me professionalism and Curtesy like never before.They deserve 100 stars and I truly mean that.

Dealer response

Cory, thank you for the high rating! Our team works tirelessly to provide excellent customer service.

5.0

I just bought a car from Jamel today! I expected to buy a...

I just bought a car from Jamel today! I expected to buy a new RDX but it was just a bit too small so I opted for a used Lexus RX350. Jamel was extremely knowledgeable, pleasant, smart, and had no problem with me changing my mind from new Acura to a used vehicle. He stressed the importance of me getting what worked best for me. I highly recommend Jamel and the Acura dealership. The entire staff was very welcoming, from the sales manager to the finance manager!! And I was greeted and welcomed by the entire staff. Just a great team and friendly atmosphere.

Dealer response

Tammie H, thank you again for taking the time to let us know how we did!

4.6

Stephen Anokye-Boateng was really nice and helpful! We...

Stephen Anokye-Boateng was really nice and helpful! We were happy that we were able to test drive the cars we like. Stephen really helped us with information on the cars we weren't sure about. I love the fact that he was very patient with us and we finally decided and got our car. We were happy with Manny in doing our paperwork and even the manager came in to say Hello. Even Josh Alford said Congratulations to us and was attentive. So it was a great experience!

Dealer response

Hi, thanks so much for rating us so high! Be safe on the road!

5.0

GREAT experience with Jemel

GREAT EXPERIENCE with Jamel! I went with my son to buy a pre-owned car today. We found the car online over the New Year weekend while they were closed so we reached out online to schedule a test drive appointment. We received a prompt response to our email with an appointment time for Monday and we were greeted at the door by very friendly sales people. Our salerson named Jamel was very friendly and allowed my son the time and space to evaluate his options. He was not pushy and it felt like we were working with a family member. The GM came over and was equally friendly and seemed to genuinely care about us as customers. Needless to say my son bought the car and we couldn't have been happier with the process. Even the time spent with Kevin in the finance office was pleasant and fast.

Dealer response

Hi, we are delighted to see this rating! Have a great day!

5.0

Since my original purchase in 2002, I have always been...

Since my original purchase in 2002, I have always been pleased with the the service associate Mike Mereu. I feel that I have always been treated with respect and told the truth about my vehicle’s condition. He has guided through the best recommendations which has lead me to a 350,000 mile odometer reading.

Dealer response

Your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!

5.0

Thomson was fantastic. He new a lot about the vehicle...

Thomson was fantastic. He new a lot about the vehicle and really tried to keep the buying process on task. The whole team was great!

Dealer response

Insource, your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!

4.4

Excellent experience for test drive then purchase. Only...

Excellent experience for test drive then purchase. Only complaint, Wesley disappeared for about 30 minutes during transfer process without saying he’d be gone that long. Everything went on schedule.

Dealer response

We are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.

Read all 452 reviews