Crown Acura Richmond

(4.0) 299 reviews

Dealer on Cars.com since January 2014

Currently in stock!

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New Used Service

Today's Hours

Sales
Service Closed
Mon 9:00 AM - 8:00 PM
Tue 9:00 AM - 8:00 PM
Wed 9:00 AM - 8:00 PM
Thu 9:00 AM - 8:00 PM
Fri 9:00 AM - 8:00 PM
Sat 9:00 AM - 7:00 PM
Sun Closed
Mon 7:30 AM - 6:00 PM
Tue 7:00 AM - 6:00 PM
Wed 7:30 AM - 6:00 PM
Thu 7:30 AM - 6:00 PM
Fri 7:30 AM - 6:00 PM
Sat 8:00 AM - 5:00 PM
Sun Closed

Reviews

4.0
299 lifetime reviews. Includes reviews of Crown Acura Richmond from DealerRater.com
  • Acura Loyalty

    I bought my Acura in 2012 after a deployment. Let's say I was pleasantly pleased with the overall experience. Since previous car buying experience oft...en left me feeling taken advantage of. I am very pleased with my Acura and plan on buying a new one in a few years. I only service my Acura through the dealership. Many of my friends say dealerships are expensive and take advantage of the customer. I must admit I am pleased every single time I service my car. I recently purchased 4 tires and the customer service rep truly took the time to answer my crazy questions and recommended several based on my needs. I have become an Acura loyal Fan.

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    I am pleased to hear you have been pleased with not only your buying experience but also your service experience and with your new tires! I know many ...dealerships try to wheel and deal customers-- that is not the Crown Acura way! We are happy to have you as a loyal customer! Best, Tony Sutton General Manager


  • Smooth transaction AAA+++

    0 friends 6 reviews 5.0 star rating 1/5/2018 Wow, What a great experience, from start to finish. Antthony was my sales associate and he was fantast...ic , Tim the sales manager solved my issues by giving me a more than fair price on my trade in, plus a very good deal on my 2014 acura mdx. Did I say no pressure at any point of the transaction. Well that leads me to the finance department , Peter was a wiz, proficient at his job, super quick , knowledgeable and painless to work with, thank you Peter. I'm 61 years old and I must say this had to be one of my best car buying experience's. Thanks for the wonderful teamwork

    Customer Service
    Quality of Repair
    Friendliness
    Pricing
    Overall Experience
    Does recommend this dealer

  • Best Bait and Switch Service in Town!

    Crown Acura Service Center offered the worst customer experience! It was my first time and last time doing business there. Customers, beware. Called... Service Center to get a quote of tow hitch. Did plenty of MDX OEM tow hitch vs. after market tow hitch research in advance of call so I knew exactly what I needed, asked for quote and got told $620 for everything. When dropping my car off for service 3 days later, was told the price was $200 more (STRIKE ONE), which was unacceptable. After haggling with Emil on that, we asked if there were any Cyber Monday Deals and Emil said, "Let me see what I can do. How about $640, total", which we accepted. When we arrived to pick up car, Emil gives us a bill for $794 (STRIKE TWO)! We asked what happened to $640, and crooked Emil says "I never said $640, I said 10% off." (STRIKE THREE) At this time, we lost all trust in Emil and felt like we were getting lied to and screwed so we took it to the manager. Because of Matt, we walked out of there paying the agreed upon amount of $640, but because of Emil, we are never going back. Crown Acura Service Center is crooked and dishonest. Customers, beware. We loved buying the car from the dealership side of the house. Anthony Easter made it a great car buying experience. Cannot believe how different Service is from Dealership. If anyone other there cares, please investigate! If service calls are recorded, I encourage you to listen on 11/29/17, between 10 and 10:40 am for the call. Start there, then put yourself in our shoes. If you aren't getting a high rate of repeat customers at the Service Center, then take a look into your Service Manager's practices. Time to clean up. You've got a lot of good people working hard for you in the front. It's a shame the customer experience isn't carried through to the back. The only way I'd ever go back to Crown Acura Service Center is if there has been serious reforms to practices starting with whoever is in charge back there. For example, put everything in writing. If you quote someone something over the phone, put it in writing. If you quote someone something at the time of drop off, put it in writing. Be transparent about all the charges the customer will expect to pay. Why aren't you guys already doing this?

    Customer Service
    Quality of Repair
    Friendliness
    Pricing
    Overall Experience
    Does not recommend this dealer
    Came in for service or repair

Read all reviews

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Service & Repair

Service Reviews

4.0

137 lifetime reviews of the Service Department.
Includes reviews of Crown Acura Richmond from DealerRater.com

  • Acura Loyalty

    I bought my Acura in 2012 after a deployment. Let's say I was pleasantly pleased with the overall experience. Since previous car buying experience oft...en left me feeling taken advantage of. I am very pleased with my Acura and plan on buying a new one in a few years. I only service my Acura through the dealership. Many of my friends say dealerships are expensive and take advantage of the customer. I must admit I am pleased every single time I service my car. I recently purchased 4 tires and the customer service rep truly took the time to answer my crazy questions and recommended several based on my needs. I have become an Acura loyal Fan.

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    I am pleased to hear you have been pleased with not only your buying experience but also your service experience and with your new tires! I know many ...dealerships try to wheel and deal customers-- that is not the Crown Acura way! We are happy to have you as a loyal customer! Best, Tony Sutton General Manager


  • Best Bait and Switch Service in Town!

    Crown Acura Service Center offered the worst customer experience! It was my first time and last time doing business there. Customers, beware. Called... Service Center to get a quote of tow hitch. Did plenty of MDX OEM tow hitch vs. after market tow hitch research in advance of call so I knew exactly what I needed, asked for quote and got told $620 for everything. When dropping my car off for service 3 days later, was told the price was $200 more (STRIKE ONE), which was unacceptable. After haggling with Emil on that, we asked if there were any Cyber Monday Deals and Emil said, "Let me see what I can do. How about $640, total", which we accepted. When we arrived to pick up car, Emil gives us a bill for $794 (STRIKE TWO)! We asked what happened to $640, and crooked Emil says "I never said $640, I said 10% off." (STRIKE THREE) At this time, we lost all trust in Emil and felt like we were getting lied to and screwed so we took it to the manager. Because of Matt, we walked out of there paying the agreed upon amount of $640, but because of Emil, we are never going back. Crown Acura Service Center is crooked and dishonest. Customers, beware. We loved buying the car from the dealership side of the house. Anthony Easter made it a great car buying experience. Cannot believe how different Service is from Dealership. If anyone other there cares, please investigate! If service calls are recorded, I encourage you to listen on 11/29/17, between 10 and 10:40 am for the call. Start there, then put yourself in our shoes. If you aren't getting a high rate of repeat customers at the Service Center, then take a look into your Service Manager's practices. Time to clean up. You've got a lot of good people working hard for you in the front. It's a shame the customer experience isn't carried through to the back. The only way I'd ever go back to Crown Acura Service Center is if there has been serious reforms to practices starting with whoever is in charge back there. For example, put everything in writing. If you quote someone something over the phone, put it in writing. If you quote someone something at the time of drop off, put it in writing. Be transparent about all the charges the customer will expect to pay. Why aren't you guys already doing this?

    Customer Service
    Quality of Repair
    Friendliness
    Pricing
    Overall Experience
    Does not recommend this dealer
    Came in for service or repair

Read all Service & Repair reviews
Service Pricing

    Wheel Balance

    $65

    Tire Rotation

    $24.95

    Oil, Filter Change

    $29.95 and up*

See All Service & Price Information

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

About Our Dealership

Dealer on Cars.com since January 2014

Crown Acura Richmond in greater Richmond is proud to serve Petersburg, Colonial Heights and Hopewell VA with quality Acura vehicles. With the latest models like the MDX, RDX, TL and TSX, we carry vehicle to fit everyone's need. Come over and visit us at 8704 W. Broad St. and test drive a new Acura or used car. Our customers leave our dealership 100% satisfied with our excellent customer service and our friendly salespeople.

We carry a variety of used cars for you to choose from, all of which have gone through our detailed quality inspection before made available on the lot. We offer financing services so you can get into the new Acura or used car you want without a problem.

We at Crown Acura Richmond are not just your greater Richmond Acura dealership, we have a full service repair and body shop so you can get the best care for your new Acura or used car. Whether you need Acura auto repair, scheduled service maintenance or Acura auto parts, we are ready to be your first and only choice for quality work on your car.

Stop by our showroom and see the latest additions to our Richmond area Acura dealership or give us call today!
Crown Acura Richmond
8704 W Broad St Henrico, VA 23294
New (888) 266-5994
Used (888) 263-8201
Service (888) 269-2320
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