Crown Acura Richmond

Went there for general maintenance on my 2018 Acura. I want to to say Mike in service was wonderful to work with. He was courteous and knowledgeable. Great business ethics.

Steve Lerner was just amazing and so down to earth. NEVER felt pressured or unimportant! Very painless and great experience from start to finish! Thanks!

Great experience! Fast and efficient…awesome deal! I traveled from Williamsburg to purchase the vehicle. Josh was great and accommodating! Did the deal on the internet!!!

This is the best place I have ever been to buy a car.They really went out their way for me.I drove 3 hours to the dealership because of how far they went out their way for me.They beat the dealership from my area by $1500 and even threw in some extra Accessories for the car.Not to mention how patient they were with me because had the hardest time deciding on color of the car I wanted.From Anthony the sale a manager to my salesman Jerry and even the owner greeted me.This place would rather help you get in a car and earn your business even if it doesn’t mean them making that much money on their end.I have bought close to 20 cars in my life and this dealership showed me professionalism and Curtesy like never before.They deserve 100 stars and I truly mean that.

I just bought a car from Jamel today! I expected to buy a new RDX but it was just a bit too small so I opted for a used Lexus RX350. Jamel was extremely knowledgeable, pleasant, smart, and had no problem with me changing my mind from new Acura to a used vehicle. He stressed the importance of me getting what worked best for me. I highly recommend Jamel and the Acura dealership. The entire staff was very welcoming, from the sales manager to the finance manager!! And I was greeted and welcomed by the entire staff. Just a great team and friendly atmosphere.

Stephen Anokye-Boateng was really nice and helpful! We were happy that we were able to test drive the cars we like. Stephen really helped us with information on the cars we weren't sure about. I love the fact that he was very patient with us and we finally decided and got our car. We were happy with Manny in doing our paperwork and even the manager came in to say Hello. Even Josh Alford said Congratulations to us and was attentive. So it was a great experience!

GREAT EXPERIENCE with Jamel! I went with my son to buy a pre-owned car today. We found the car online over the New Year weekend while they were closed so we reached out online to schedule a test drive appointment. We received a prompt response to our email with an appointment time for Monday and we were greeted at the door by very friendly sales people. Our salerson named Jamel was very friendly and allowed my son the time and space to evaluate his options. He was not pushy and it felt like we were working with a family member. The GM came over and was equally friendly and seemed to genuinely care about us as customers. Needless to say my son bought the car and we couldn't have been happier with the process. Even the time spent with Kevin in the finance office was pleasant and fast.

Since my original purchase in 2002, I have always been pleased with the the service associate Mike Mereu. I feel that I have always been treated with respect and told the truth about my vehicle’s condition. He has guided through the best recommendations which has lead me to a 350,000 mile odometer reading.

Thomson was fantastic. He new a lot about the vehicle and really tried to keep the buying process on task. The whole team was great!

Excellent experience for test drive then purchase. Only complaint, Wesley disappeared for about 30 minutes during transfer process without saying he’d be gone that long. Everything went on schedule.