Skip to main content

Crown Acura Richmond

(977 reviews)
Visit Crown Acura Richmond
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–7:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
2025 state dealer award
View 3 awards
2025 state dealer award
2025 consumer dealer award 2021 consumer dealer award
New (888) 266-5994 (888) 266-5994
Used (888) 263-8201 (888) 263-8201
Service (888) 269-2320 (888) 269-2320

Reviews

(977 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Crown Acura Richmond from DealerRater.

Want to share your experience with this dealership?

Write a review

It’s not only the service is excellent, it is

It’s not only the service is excellent, it is consistently excellent. Always feel good driving home after a visit to Crown Acura.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The communication was excellent.

The communication was excellent. Highly recommend Crown Acura Awesome vehicles as well Alton kept me updated during the process He was great to work with

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I highly recommend Alton, who shines in the service

I highly recommend Alton, who shines in the service department. Every time I came here, I have been welcomed with the best service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The service was excellent.

The service was excellent. The deal was done and I was out the door with out taking up my time all day. I had set up an appointment and was impressed with how the salesperson was available and met all of my needs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Excellent and friendly staff.

Excellent and friendly staff. They keep update you in the status if your vehicle while there for service

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Overall a great buying experience.

Overall a great buying experience. Dealer went above and beyond to locate the exact vehicle for us.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Kelly was quick to take my car back and kept checking to

Kelly was quick to take my car back and kept checking to see if I needed anything.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Shawn and Kevin were very helpful and knowledgeable.

Shawn and Kevin were very helpful and knowledgeable. Any question I had was answered promptly!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Purchased Acura MDX and this is our 2nd time purchasing a

Purchased Acura MDX and this is our 2nd time purchasing a vehicle at Crown. Excellent customer service from sales person, finance manager and GM. Their service department is also top notch.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

The service dept provided great customer service.

The service dept provided great customer service. My car was done in a timely fashion.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.