Mercedes-Benz of Jackson

DO NOT BUY FROM THIS DEALER IF YOU VALUE CUSTOMER SERVICE AND HONESTY!!! We are longtime Mercedes owners. First purchase from this dealer. NEVER AGAIN. Pretty much everything went wrong with my transaction and the dealer offered no support hence we are beginning legal action. 1) The dealer’s website mentioned a 2.24% interest rate. Upon discussion with salesperson Raymond Smith, he advised the interest rate is 3.24% and actually accused me of fabricating a screen shot from their website in trying to obtain the 2.24% interest rate. Manager “DJ” apologized for the accusation but explained that it was a one-off mistake. Weeks later, I pulled up a few other cars on their website and several offered 2.24% so the mistake wasn’t a one-off, rather a case of false advertising 2) Salesperson Raymond Smith also set the expectation for a 30-day delivery of the license plates, which was a major concern as we are out of state. For the first few weeks, both he and manager DJ kept saying that they checked and the request with It was in process. It turns out that this was not true. It took 78 days due to Mercedes of Jackson didn’t even start the process until 30 days after the purchase per the screen shot they provided. We had to use temporary plates that they provided. I was pulled over and questioned by the police several times. After 60 days of no plates, and opening up a case with Mercedes Benz USA, it was finally determined that the reason for the delay, beyond them starting at day 30, was simply that Mercedes Benz of Jackson did not provide my insurance to the DMV. They had it because the financing wouldn’t have been approved without insurance. Regardless, I provided it again in a matter of minutes and the plates then arrived a few days later. Mercedes of Jackson failed, NY state DMV performed well. 3) I am in NY. The car was shipped to me without a front license plate bracket. Upon bringing this to their attention, Mercedes of Jackson refused to provide the bracket so I had to pay $110 for it at my local dealer. 4) The car I purchased is a certified preowned. It supposed to undergo a vigorous inspection in order to be certified. The first miss in this regard was that the floor mats were for the wrong car and were so far off that they caused a safety issue wherein the accelerator pedal could not be properly operated. After several complaints, they did provide a set of new mats, but the concern is that this ought to have been caught in the certification process 5) One day after I received my car, I took it to my local Mercedes dealer for the required New York State inspection. My local dealer found a loose suspension component. They confirmed that this ought to have been caught in the certification process and the car should have an alignment which would be $324 The biggest concern of all is that it’s apparent that the certification process was rushed, or not completed at all and as such, I wonder what else might be wrong with the car that was not yet discovered. After all that went wrong, all I asked for was the alignment to be paid for by Mercedes of Jackson. General Manger, James White. James, Raymond, and DJ were all unresponsive. Due to all of the issues and lack of response, I made one final gracious and fair offer. I said that if they paid for the needed alignment, I would let everything else go, otherwise I would have no other choice but to file legal action and post this review. I tried my best to work through Mercedes Benz of Jackson’s shortcomings, and offered a fair solution which they declined. So, if you would like to purchase a Mercedes Benz, do not buy it from Mercedes Benz of Jackson.

This dealership has been holding our deposits hostage, while never producing a vehicle and blatantly lying about attempting to complete the transaction. Their practices are unethical and dishonest.

I blew a tire driving through Jackson on my way to New Orleans on a Friday afternoon. Mercedes Roadside Assistance had my car towed to the Jackson dealership. I had resigned myself to waiting until at least Monday for a new tire. But the dealership had the tire in stock, and Brian Kelly came in ON HIS DAY OFF to replace my tire. Kindness and excellence does not happen very often anymore. Thank you so much!

Driving our 8th Mercedes and am happy with the Jackson, MS dealership…but the roadside service is a JOKE. Waited on 4 different wreckers Saturday. Received messages but no one ever showed. Their excuse…we cancelled the request. We did NOT… Had I been on a dark highway for 8 hours, I would be dead.

Amazing dealership! Excellent customer service! Thomas is the best! All employees are eager and willing to assist. Been a customer for over 24 years and always had a positive experience from shopping to sales to service.

700 miles from home with 500 left to go.. Julia and the team helped me get back on the road in record time. I could not be more grateful for the prompt emergency service they gave.

I am deeply disappointed in the service (or lack thereof) I experienced at Mercedes-Benz of Jackson. Their sales manager, James White, agreed to sell me a vehicle. However, I was sent a deposit request at 4:45 pm, and the car was sold to the next buyer at 5:00 pm! They did not give me proper notice and sufficient time to take care of the deposit. James White will not even answer his phone or respond to emails. Bottom line is that MBJ does not care about their customers; they care about their numbers. I hope someone up the chain of command is reading this review. I genuinely hope that someone at this establishment cares about doing the right thing and tells their employees that this behavior is unacceptable.

I had the worst experience ever at a dealership and would not recommend to anyone. They charged me 1200.00 for something that only cost 300.00 at two other dealerships. It took a sold month to get someone on the phone to get an appointment. It was leave a message and I’ll return your call, no call. I finally got my new RV in the as I said overcharged and never told me my fresh water tank had come a loose and fallen down on tail pipe nothing said when o picked up to take a trip where it completely came out and could have cause a wreck. They wrote on paper but told me everything was fine. I will tell everyone this place did not handle business at all. Never never

They charged me for things that they did not do. Said they rotated my tires. They are staggered different sizes front to back. Had an attitude when I informed him that they didn't do that. Inspected my brakes and they failed as soon as I left. They were fine when I brought it in. Then tried to sell me new brake lines at double the mercedes price. Don't trust them to have your best interest at heart. To this day I think they sabotaged my brakes to sell me something else.

Anthony was a big help and we found exactly what we were looking for. The best thing was that he was willing to communicate by text message until I could come to the dealership