Reviews
Write a reviewCaveat emptor (Buyer Beware)
Be VERY careful- `the livery? sold a car with a known transmission issue. After I purchased I went to the dealer to get the service records. He told me `the livery? had brought the car in for service on the transmission. The dealer told them that it needed a new transmission. The work was declined. I go to the owner of the `the livery? and inform him of the situation with the transmission. He stated that it was `just their opinion? on the transmission. He felt it was fine. He then goes on to tell me how I got such a great deal on the car and that he saved me $30,000 over a new car. I asked him to take the car back as a measure of `good customer service?. His response ?why would I do that?. He went on the say how much business it took to keep the `dealership? open. I will say that he did provide an extended warranty. But it still cost me $1200 to get the transmission replaced. So heed my warning and learn from my mistake. BUYER BEWARE Not able to give zero star? That is the REAL rating?
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
I'm sorry you were unhappy with your purchase and would have liked the opportunity to help make the situation right. I will have to find out what happened with your vehicle or what vehicle this is in reference to but unfortunately I was not made aware of any repairs made to your car. We always do our best to provide excellent service after the sale including repairs to vehicles after purchase here in our service department. Unfortunately problems do arise with all vehicles, but I am only able to help correct those problems when the vehicle is brought back to us to inspect/repair. In the future don't hesitate to reach out to me personally (Jason) and get the car to me so I can get the problem handled, especially an easy issue like a warranty claim. Again, I'm sorry you had a problem, but please give me a chance to address the problem if another one should arise. Jason
Excellent buying experience
I looked all over the country and found the car I was looking for on the Auto Livery's website. Jason picked me up from my hotel and had the car ready when I arrived. The car buying experience was excellent and the car was exactly as presented on the website.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks Mark! Thank you for the business and enjoy your new toy!
Great service for a great car......
This guy was great, helpful and sells great cars. I have recommended him to a friend.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for the review and the business. Hopefully we can offer you the same great service on your future vehicle needs!
Best buying experience I've ever had!
Purchased a nice used pickup truck from Jason and his team at The Auto Livery and I would not hesitate to buy from them again in the future. The vehicle was spotlessly clean when I picked it up and ready for delivery. I had a minor issue crop up a month after I bought my truck (turned out a complete non-issue that I had caused) but he still didn't hesitate to help me out with it even though the transaction was completed. Buy from these guys with confidence!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for taking the time to write the review and your business. We pride ourselves on excellent customer service after the sale and are happy to help our customers however we can. Here at The Auto Livery it's about more than just selling vehicles.
Fun buying a car
This is the most fun I've had buying a car. All the problems were handled. I love my new car. Real people, not normal car salesmen.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for the kind words and business. We try to make the experience as pleasant as possible and don't use the tricks and gimmicks you might find at other dealerships. Buying your new vehicle should be fun and exciting, not stressful. Hopefully we can meet your needs again sometime soon!
Great place to shop for a used vehicle
The Auto Livery has great selection of clean used cars. They seem to be very selective of the type of vehicles they put up for sale. Buying process was simple and hassle free. I will go back when I am in the market for another quality used car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for the review. We really do go the extra mile to carry exceptional vehicles as well as carefully inspect them in our service department.