Reviews
I recently drove over an hour to check out a vehicle and
I recently drove over an hour to check out a vehicle and was immediately greeted by Omar. From the start, he stood out as an atypical salesman—he wasn’t pushy, didn’t try to upsell me, and genuinely listened to what I wanted. He made it happen! What impressed me most was his honesty—if he didn’t know something, he admitted it instead of guessing, which built a lot of trust. While there were a few hiccups with the registration and plating process, Omar kept me updated every step of the way, which made things much smoother overall. It was a great experience, and I’ll definitely be coming back in the spring to buy another vehicle. Highly recommend working with Omar! Plus the dealership itself inside makes it super comfortable.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I love the way Linda listened to me and how they worked
I love the way Linda listened to me and how they worked with me on the price
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Looking forward to doing business with you again
I have purchased at least eight FORD vehicles from
I have purchased at least eight FORD vehicles from Imperial Ford over the years. For the first several vehicles I worked with Doug Hood, who was a great individual and is sadly missed. More recently, I worked with Dean Childs, on the purchase of a Ford Escape and Brian O'Malley on the purchase of my current 2022 Bronco. They both provided a great experience. I have all my service done at Imperial as well, and have rarely been disappointed. I purchased a Bronco Sport from McGovern Ford and soon regretted not dealing with Imperial Ford. I highly recommend Imperial Ford for Sales and Service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
So what more can I say about this amazing dealership that
So what more can I say about this amazing dealership that myself and others haven't already said. Again I found myself in the position of needing another vehicle. I am so beyond grateful for Ali Kehail, Bob Pierce, Michael Falco, and lets face it, the entire Imperial Ford Team. I could go on and on and on for my many rewarding experiences with this incredible dealership. My sincerest appreciation for all of them for their above and beyond devotion to their customers is absolutely amazing and their loyalty and friendship is among the best of the best in the business. For all of this I sincerely thank you, forever yours, Sandy!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Imperial Ford is a Five Star rating for me.
Imperial Ford is a Five Star rating for me. I am a repeat car buying and both times have been outstanding. My experience from the moment I walked through the door was white glove. What a great team, starting with Donnie at the service center and Bob in the finance center. Dean Childs should get the sales award of the Year! Dean went above and beyond to provide me with both honest and personal service. Dean helped me find the perfect car that fit my personality and my budget. Dean took the time to walk me through all the settings in my car, drove to the gas station with me and filled my car with gas. I can't thank Dean and Imperial Ford enough for the extraordinary service!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Called Bob Pierce up on a GT500 ( I've known him for 30
Called Bob Pierce up on a GT500 ( I've known him for 30 years ) he put a deal together for me in 24 hours and I went and got the car today. Everyone was great
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We had a great experience with Morgan.
We had a great experience with Morgan. She was straight to point, knowledgeable and friendly.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Went in today with a plan to look at an expedition,
Went in today with a plan to look at an expedition, dreading the car buying process. This process was the best I've experienced. I highly recommend using Imperial and going to see Tom!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
service
Imperial Ford is by far the best dealership I have ever had the pleasure of using. Service department is outstanding. They were spot on with my appt time. Once in the service representative was very helpful and knowledgeable. Explained everything in a way I could understand. They were very prompt. Once my service was complete the service representative met with me to go over everything they did pre my request. I was extremely pleased with there job performance. I would highly recommend Imperial Ford.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
one of the best, painless car buying experiences.
one of the best, painless car buying experiences. I highly recommend Brian and Bob in the Imperial Ford store.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car