Reviews
Call about a 2022 Ford F150 which was posted on their
Call about a 2022 Ford F150 which was posted on their website along with a Facebook Marketplace post from two sales employees. When I started to inquire about the truck listed at $41,977 the sales rep told me oh the price is higher. When I checked again it was changed to $44,977. The sales rep said she spoke with the sales manager and told me his name was Eberson and that they would honor the original posting. Well a day later that's not the case. No return call and after me having to call 3 separate times to see about the status was. He tells me it was a mistake and he can't honor the price or take anything off. This is extremely disheartening for a large Ford dealership and not the way to go about business.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
McKenna O’Brien was awesome.
McKenna O’Brien was awesome. Very upbeat and informative. Everyone, from McKenna in sales to Ford manager to Rick in finance are great to work with and made the purchase experience seamless. Highly recommend!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
I love the way Linda listened to me and how they worked
I love the way Linda listened to me and how they worked with me on the price
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Looking forward to doing business with you again
I just picked up my 2024 F-350 from Imperial Ford.
I just picked up my 2024 F-350 from Imperial Ford. I have purchased 5 vehicles from them and each time it has been a great experience. Dean Childs has been my salesman over the years and working with him has been a pleasure. The folks in Finance were great also. I highly recommend this dealership!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
So what more can I say about this amazing dealership that
So what more can I say about this amazing dealership that myself and others haven't already said. Again I found myself in the position of needing another vehicle. I am so beyond grateful for Ali Kehail, Bob Pierce, Michael Falco, and lets face it, the entire Imperial Ford Team. I could go on and on and on for my many rewarding experiences with this incredible dealership. My sincerest appreciation for all of them for their above and beyond devotion to their customers is absolutely amazing and their loyalty and friendship is among the best of the best in the business. For all of this I sincerely thank you, forever yours, Sandy!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Went in today with a plan to look at an expedition,
Went in today with a plan to look at an expedition, dreading the car buying process. This process was the best I've experienced. I highly recommend using Imperial and going to see Tom!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you to Ali Kehail and TJ (financing)
I myself have been buying my vehicles at Imperial Cars since 2006 and have had great buying experiences on all of them. My son in law just went to Imperial Ford with the intention of test driving and talking, but because of the great experience of Ali Kehail and your financing department (TJ), he purchased and walked out that day with the Ford Bronco Sport. I also just received my $100.00 referral check and dinner will be on Imperial tonight. Thank you!!!
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Imperial Ford is the best.
I just bought my third vehicle from Imperial Ford. The salesman I've dealt with for each purchase, Ali, has been outstanding. I also take my vehicles there for service, Ali always says hi and makes sure everything is going smoothly, the service department is equally as good. I highly recommend Imperial Ford to anyone needing a vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Pleasure to work with!
My Salesperson, Tony was backed backed up by a friendly and helpful team! A couple small glitches on my end were handled professionally and expeditiously
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We needed a new car for our growing family and were not
We needed a new car for our growing family and were not looking forward to shopping in the current market. Tom D’Andrea and the whole team at Imperial Ford made the process not only easy, but enjoyable. They worked with us every step of the way and I love my new Explorer! Tom has continued to follow up with everything even after the sale was complete and I drove off the lot. Can’t beat this kind of service and genuinely kind people.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car