Reviews
Perfect buying experience
I recently started a job with a long commute and really felt that I needed to upgrade my car. I searched the website and had a car in mind. After a test drive, I thought the car would work in my situation just fine. My saleman John F. recommended a different car which I also really liked, it was more money, but had less miles and was a couple years newer. I decided it really was a better choice and so I moved ahead and bought the car with an extended warranty. Its been almost 2 months and I have to say I like the car even more than when I bought it. John had other customers in the showroom when I came in early, and so his associate Ron was able to help get the car ready for me to take it home that day. Thanks to John and Ron for a great experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you very much for taking the time to write such a lovely review for Jon Filleul. We're thrilled that you took the time to share your experience. On behalf of all the employees of the Imperial family of businesses, I wanted to convey how truly grateful we are to have a wonderful customer like you! Thank you for your business.. It means a great deal to us. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep www.imperialcars.com The best compliment we can receive is a referral. I hope you will refer your family, friiends, colleagues, and acquaintances to us.
Mo at Imperial Chevrolet
Mo was amazing! I have never felt so comfortable buying a vehicle off anyone before. He is honest and very caring. He made my car buying experience a great one. I have bought four cars off him and I will always only go to him. Finally a great experience
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dear Beth; Thank you for your business and for taking the time to share your kind words about Mo Alomar and your experience at Imperial Ford. Mo and the entire staff here at Imperial truly appreciate it. Please do not hesitate to reach out to us if we can be of any assistance. We're here to help. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep www.imperialcars,com The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.
Very satisfied
I received excellent service when I purchased my Focus ST from Mazen and sales manager Michael, I appreciate all the help I received from the finance dept. Will recommend to friends. Ryan Papineau
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dear Ryan: Thank you for your business and for taking the time to share your kind words about Mazen and your experience at Imperial Ford. Mazen and the entire staff at Imperial truly appreciate it. Please do not hesitate to reach out to us if we can be of any assistance. We're here to help. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep www.imperialcars.com The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.
Battery
Purchased my used 2014 Taurus Limited at Imperial Ford in March of 2015, and recently got it serviced at Imperial Ford. Found out at that time that I needed a new battery, having talked to the service advisor about it, and that because of the mileage, that it would not be covered under warranty, even though the car itself was not even 1 year old. I waited a few weeks and went back and talked to Justin in Service and explained it to him and that I was not looking for anything free, and he said he would look into it and have an answer when my car was scheduled for the new battery. When I showed up that day, Justin explained to me what he did and what he ended up doing for me, and I can't tell you how happy I was with what Justin did, and it was a pleasure dealing with him
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Dear Luke: Thank you for your business and for taking the time to share your kind words abount Justin Gariepy and your experience at Imperial Ford. Justin and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner Imperial cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.
Rattling noise from undercarriage.
Service Advisor had me meet with Service Technician to explain problem. Took test drive with technician who demonstrated source of rattling. Front sway Bar Links need replacing. Service completed within 1 hour as estimated. Pleased with process and found cost of repair to be reasonable.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Dear CStPierre: Thank you for your business and for taking the time to share your kind words about Donnie Hanscom and your experience at Imperial Ford. Donny and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge Ram-Jeep. The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.
outstanding customer service
I would like to thank the crew from the Ford service department on trouble shooting and fixing my 2011 F150. Don notified me immediately when the issue was diagnosed and the time that it will take to fix it. Don has achieved a higher standard then any other service manager that I've ever del with. Thanks again Don on a outstanding job!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Dear spike1456: Thank you for your business and for taking the time to share your kind words about Don Halsing and your experience at Imperial Ford. Don and the entire staff here at Imperial truly appreciate it Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy. Chryrsler. Dodge. Ram. Jrrp The best compliment we can receive is a referral. I Hope you will refer your family, friends, colleagues, and acquaintances to us.
Vehicle Service
Service is always excellent. Service department personnel are always friendly, courteous and extremely accommodating. Service was completed within the estimated time frame. Have always been pleased that I chose Imperial Ford.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
DearPenelope: Thank you for your business and for taking the time to share your kind words about Frank Best and your experience at Imperial Ford. Frank and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy,. Chrysler-Dodge-Ram-Jeep The best compliment we can receive is a referral. I hope you will refer your family, friends, and acquaintances to us.
Routine check up
The service has always been very good. Very knowledgeable and courteous. Frank explained everything that was done to my car. I really like the honesty.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Dear debbieg627: Thank you for your business and for taking the time to share your kind words about Frank Best and your experience at Imperial Ford. Frank Best and the entire staff here at Imperial truly appreciate it. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues and acquaintances to us.
Excellent service, experienced salesman
I am writing for the excellent service I received in purchasing my vehicle today, I received from help from maaz, and manager michael, I appreciate all the help I received, keep up the food work, I will recommend to many people, sincerely, Malinda Haley
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Dear Malinda: Thank you for the opportunity to earn your business and for taking the time to share your Imperial experience. I am very glad you enjoyed with Maaz Al Nahas and the tram at Imperial Ford. We take great pride in delivering a stress-free buying experience. Please do not hesitate to reach out to us if we can be of any assistance. We're here to help. Sincerely, Mike Penner General Manager Imperial Cars Imperial Ford, Chevy, Chrysler-Dodge-Ram-Jeep The best compliment we can receive is a referral. I hope you will refer your family, friends, colleagues, and acquaintances to us.
Buyer Beware
Purchased used Ford certified vehicle; dealer had guaranteed the known oil leaks & cracked front brake hoses would be corrected before purchasing it. Didn't feel confident; so, after Imperial's repairs I asked an independent shop to inspect the vehicle, wasn't surprised to hear nothing had been repaired. When I called to mention the independent's review, Imperial immediately replaced the brake hoses. It required 5 additional visits to correct leaks.
- Customer service 2.0
- Buying process 3.0
- Quality of repair 2.0
- Overall facilities 5.0
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase