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Imperial Ford

(1,436 reviews)
Visit Imperial Ford
Sales hours: 9:00am to 9:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–9:00pm 7:30am–6:00pm
Tuesday 9:00am–9:00pm 7:30am–6:00pm
Wednesday 9:00am–9:00pm 7:30am–6:00pm
Thursday 9:00am–9:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 7:30am–5:00pm
Sunday 12:00pm–6:00pm Closed
2022 state dealer award
View 7 awards
2022 state dealer award
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (508) 286-6870 (508) 286-6870
Used (508) 286-6949 (508) 286-6949
Service (508) 286-6946 (508) 286-6946

Reviews

(1,436 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Imperial Ford from DealerRater.

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In August 2021 I bought a 2018 Ford Focus from Imperial....

In August 2021 I bought a 2018 Ford Focus from Imperial. The salesperson Owen Mulroney was extremely polite, respectful, knowledgeable, and helpful. He made the buying experience very positive and user friendly. I highly recommend him and Imperial Ford. Jim Norris

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

My sales person tony d. Was very easy to work with. He...

My sales person tony d. Was very easy to work with. He made it a great experience! I had to leave for work so he made it a speedy process for me it was much appreciated. Thank you tony! Sean mchugh (f350)

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

I first arrived at Imperial Ford after going to no less...

I first arrived at Imperial Ford after going to no less than ten (10) dealerships prior. I had a budget in mind for a used car and a list of amenities I required. Morgan was amazing through the whole experience! I changed my mind twice (maybe more) on what vehicle I was looking for. She was so accommodating and went through my required list and suggested SUVs that were a good fit for me. I ended up falling in love with a Chevy Equinox LTZ. I have had my car for a week now and absolutely love it and Morgan for all her help! Thank you so much for taking the time to work with me. If you need a new or used vehicle please go to Imperial Ford and see Morgan.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Lynda Glassey was our dealer who worked with on...

Lynda Glassey was our dealer who worked with on purchasing our truck. She listened to us and walked us thru every step.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

I purchased a new vehicle with the assistance of Dean...

I purchased a new vehicle with the assistance of Dean Childs. He was professional and knowledgeable of the latest technology of al 2021 vehicles. My car was ready when promised and the purchasing procedure went smoothly. If interested in buying a new car, give Dean a call.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Very simple, Imperial is the the best from start to...

Very simple, Imperial is the the best from start to finish! My third vehicle purchase from them, a 2021 Bronco, was hands down the easiest car buying experience. Lynda Glassey our saleswoman offered a no pressure no hassle experience for the whole family!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Lynda, Mike and Mike provided excellent service in...

Lynda, Mike and Mike provided excellent service in finding me a vehicle and making the sales process easy, especially given the time constraints of my schedule. Top notch folks and operation at Imperial Ford.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Mr O’Malley was a great help in finding a new vehicle for...

Mr O’Malley was a great help in finding a new vehicle for our family. TJ in finance was very helpful also. We are very excited for our new Ford Explorer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

We just purchased a new Ford Explorer Limited from Tom D....

We just purchased a new Ford Explorer Limited from Tom D. at Imperial. It was a great experience and he was informative and honest through the whole process. I would highly recommend .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Best dealership and dealer around! I worked with Michael...

Best dealership and dealer around! I worked with Michael Potenza and he is top of the line at what he does… hands down best ive worked with. I have dealt with many car dealers in my lifetime and none were more professional, friendly or helpful than Michael Potenza. I will only ever purchase from Mike Potenza in the future!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.