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Advisor","emailTxt":"chodges@jakesweeney.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":18011,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":588682,"firstName":"Jordan","lastName":"Clatterbuck","titleText":"Reconditioning Specialist","emailTxt":"jclatterbuck@jakesweeney.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":18011,"certifiedEmployee":false,"deptDscrp":"Administration"},{"id":597408,"firstName":"Kristin","lastName":"Cooper","titleText":"Reconditioning Specialist","emailTxt":"kcooper@jakesweeney.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":18011,"certifiedEmployee":false,"deptDscrp":"Administration"},{"id":578876,"firstName":"Tony","lastName":"Townsend","titleText":"Mazda Client Advisor","emailTxt":"ttownsend@jakesweeney.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/8b1ea8cec4e2.jpg","drDealerId":18011,"dealerEmpStartDtUtc":"1548979200","industryStartDtUtc":"1330560000","certifiedEmployee":false,"deptDscrp":"Sales"}]

Jake Sweeney Mazda West

Rectangle 48
Sales 9:00 AM - 8:00 PM
Service 7:30 AM - 6:00 PM

Jake Sweeney Mazda West Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 6:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 6:00 PM

Tuesday

7:30 AM - 6:00 PM

Wednesday

7:30 AM - 6:00 PM

Thursday

7:30 AM - 6:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

8:00 PM - 12:00 PM

Sunday

Closed

Special Offers

Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
See all Special Offers

About Our Dealership

Dealer on Cars.com since January 2005

Jake Sweeney Mazda West is recognized among other dealerships in Cincinnati for its unbeatable selection, unmatched service and stellar pricing!

...



At Jake Sweeney Mazda West, our philosophy is simple. If we sell the best vehicles at the lowest prices and treat our customers with respect, we will be successful. As one of several Ohio Mazda Dealers, we understand that we have to work hard to earn and keep your business.

"The Tri-State's most trusted automotive name since 1917!"

Service

Oil, Filter Change

$34.95 and up*

Wheel Balance

$49.95

Tire Rotation

$19.95

Fuel Injector Service

$129.95

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.7 out of 5 4.7
138 lifetime reviews. Includes reviews of Jake Sweeney Mazda West from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    June 25, 2019

    I purchased a 2007 Saturn Vue new from this Jake Sweeny dealership when they sold Saturns. When General Motors discontinued the Saturn Brand, I received... a letter signed by Jake Sweeny, Jr. telling me that to show his deep appreciation for my loyalty he was instructing the service teams at the Western Hills and Tri-County facilities to offer free oil changes for the life of our Saturn vehicles (2 per year). This promise was kept until my last oil change when I was told they were discontinuing this "program". I notified the General Manager Robert Sabbagh of this and emailed him a copy of the letter stating I was unhappy with this. I was told that there is now a Shamrock Club that took the offer's place. I sent a follow up email explaining my feelings and have heard NOTHING in response. The email I sent is as follows... "I do not understand how an expression of appreciation for ones loyalty to a company can be "Discontinued". It is NOT a program that has various perks that can be replaced by a different program. This gift was given because General Motors turned their backs on their loyal Saturn owners but Jake Sweeny Jr. did not. He took care of his customers and gave them an assurance that he would instruct his team to give them free oil changes (2 per year) for the life of their Saturn automobile. This brought us into the Sweeny dealership on a regular basis, looking at new Mazdas while we were getting our cars serviced, and still considering this dealership family home. I feel VERY differently now. I would like to know how the Sweeny family feels about this." I would still like to know how the Sweeny family feels about this. When it comes time for me to buy a new car, why would I go to a Jake Sweeny dealership. How can you trust a dealership that won't keep its word?

    1.0 out of 5
    Customer Service
    3.0 out of 5
    Quality of Repair
    2.0 out of 5
    Friendliness
    2.0 out of 5
    Pricing
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello,Thank you for taking the time to share. I'm sorry to hear you do not feel you have had a satisfactory experience with us. I have forwarded this ...to management and they will reach out shortly.


    Worked with:
    TJ Davis

    Mazda Service Advisor

    (4.7) 8 reviews

    Robert Sabbagh

    General Manager

    (4.5) 9 reviews

  • 5.0 out of 5
    June 24, 2019

    Got a oil change and recall notice for wipers but completed all is well Have used this dealership for many years and will go back.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello,So glad to hear you had a great experience with us, thank you for taking the time to share!


    Worked with:
    TJ Davis

    Mazda Service Advisor

    (4.7) 8 reviews

    Luke Sweeney

    Sales Manager

    NOT RATED

  • October 13, 2016

    This is by far the BEST dealership in the Cincinnati area. Their customer service is way above standard compared to others in the tri-state. I had a wonderful... experience with the sales staff and I never felt pressured. I felt that everyone there really cared about it being my decision and wanted to help me make the best choice. I had lots of questions, and they were more than happy to answer each of them. I had the opportunity to speak with management about my wonderful experience and I have to say that the management staff is just as friendly and helpful. They really wanted to earn my business, and I'm proud to say that I'm loving my new CX-5.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Dear Ms. Rosen, thank you for your feedback. It is our goal at Jake Sweeney Mazda West to always make our customers happy at each and every point duri...ng the sales process. We take all of our ratings very serious and are grateful for both your business and the review of store. Thank you again for your time and we are looking forward to working with you in the future.

  • 5.0 out of 5
    June 19, 2019

    Joe has sold be my last three cars and it's always a good experience! Never had to haggle or anything, just told him what I wanted and what I'd pay and... out the door I went! Need a car and want a good experience; see Joe Collins!!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello,So glad to hear you had a great experience, thank you so much for sharing! Your loyalty is greatly appreciated!


    Worked with:
    Joe Collins

    Mazda Certified Master Elite Advisor

    (5.0) 5 reviews

  • 5.0 out of 5
    June 19, 2019

    Mr. Will is amazing with what he does! He has great customer service! He was very informative every step of the way. We told him what we wanted and he... made it happen and we couldn't be happier ! We are definitely referring all our friends and family here and be buying another vehicle soon! Not only is Mr. Will great but everyone was very nice at this dealership as well ! Thank you so much Mr. Will !!!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Such a wonderful review! Thank you so much for taking the time to share!


    Worked with:
    William Lyles

    Mazda Client Advisor

    (5.0) 9 reviews

  • 5.0 out of 5
    June 9, 2019

    I had a luggage rack and a remote start added to my CX-9. Remote starter works just fine and the luggage rack fits my carrier and looks great. I was expected... at my scheduled appointment time and the work was completed on time.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello,We really appreciate you trusting us with servicing your vehicle. So glad to hear all went well for you, thank you for taking the time to share!


    Worked with:
    Jenn Capps

    Mazda Service Manager

    (5.0) 12 reviews

    Joe Collins

    Mazda Certified Master Elite Advisor

    (5.0) 5 reviews

  • 5.0 out of 5
    May 21, 2019

    Will was outstanding. He took great care of my girl and I. He really did work to put us in two great cars. Not two expensive cars, but great cars for US.... Thanks Will you are the man!!!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello,So glad to hear you had a great experience with us, thank you so much for share!


    Worked with:
    William Lyles

    Mazda Client Advisor

    (5.0) 9 reviews

  • 5.0 out of 5
    May 18, 2019

    I hate buying new cars but my experience at Mazda west with Joe Collins was very enjoyable. I would recommend him to everyone. He knows his stuff answered... every question we had and explained the functions of the vehicle upon delivery. He gave us time.

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello,So glad to hear you had a great experience, thank you for taking the time to share!


    Worked with:
    Joe Collins

    Mazda Certified Master Elite Advisor

    (5.0) 5 reviews

    Luke Sweeney

    Sales Manager

    NOT RATED

  • 5.0 out of 5
    May 15, 2019

    Financial wellness is what Joe Collins(sales) secures for his customer. He doesn't try to make you say yes when really you want to say its a no. He knows... his processes,standard work and this car/financial wellness business very very well. He is very courteous, He is a great listener. He has a unique setup of his personal space. He's a family man. He loves his daughter and all their special time. This is a good man with good intentions and a lot of knowledge and experience. The atmosphere was very pleasant. My Jay came out introduced himself. Luke( the son of owner/product expert) came out and introduced his self, Tim (finance) explained what the contract was in detail and if you had a question he answered them and if he couldn't answer he would get Luke Sweeney and he did answer. All the other sales associates where courteous, they were helping other customers and each other. I also did a review on Yelp please share with your family and friend. Thanks Mazda West And Mr. Collins

    5.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello,Just a wonderful review! Thank you so much for sharing!


    Worked with:
    Joe Collins

    Mazda Certified Master Elite Advisor

    (5.0) 5 reviews

    Luke Sweeney

    Sales Manager

    NOT RATED

    Tim McClure

    Finance Manager

    NOT RATED

  • 5.0 out of 5
    May 11, 2019

    William was very helpful all of the staff was very nice and courteous and they work real hard on customer satisfaction and the process was quick and easy

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello,So glad to hear you had a great experience with us! Thank you for sharing!


    Worked with:
    William Lyles

    Mazda Client Advisor

    (5.0) 9 reviews

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