Reviews
Jennifer Perry
I had to have my car serviced today may 2nd and once again Jennifer Perry is always gracious and professional!! .. everything was done Accurately I have been going to Ira Lexus of Danvers for over ten years.. it’s a great place and thank you Jennifer
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your kind words for our staff, we appreciate it! We are very happy to hear that we were able to provide you with a fast and enjoyable experience!
Review of service at IRA Lexus Dearlership
We brought our 2 vehicles in for the yearly inspection and one for a maintenance check, today, May 2 2022. Our service representative was Mark McLean. Mark was extremely helpful, knowledgeable, professional and courteous. We would recommend Mark to any of our friends and the dealership too. Sincerely Lorraine/Emmett Clemente
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the recommendation and kind words for Mark! We thank you for your business and look forward to your next visit!
Great price, excellent service!
Wow!!!! Just bought a car May 2nd, 2022! The dealership exceeded my expectations! Price was excellent, surprised me with new tires after the sale, oil change, and a full tank of gas! My sales person (Jake) was friendly, not pushy, and I thoroughly enjoyed the car buying experience. Well done!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the review, Gail! We are very happy to hear that our team treated you well and was able to help you with your shopping experience. Enjoy your new vehicle and have a great day!
Excellent experience!
The overall buying experience was excellent. John Ponce, our salesperson, was outstanding. We are very excited to own our new Lexus RX350. Thank you for everything.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
Car service
My car was in for routine service but some major issues were found and with my ok they were repaired within 2 days.I am always treated with courtesy and respect
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your kind words! We are thrilled that you had a pleasant service visit!
IRA Lexus- Danvers
Brought my Lexus in for the 60,000 mile service. The work was done promptly and amenities for owners were excellent. Mark, my service representative, was very efficient.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your kind words for Mark, we appreciate it! We thank you for your business and look forward to your next visit!
Great Experience!
The service at IRA Lexus of Danvers is always high quality and timely. The customer service team is first rate- always so friendly and efficient!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!
Service review
I recently bought my Lexus RX 350 sport I love this car, The whole experience of buying a car making everything happened in matter of hours and customer service was excellent. I just had my first service and everyone was so amazing they also brought the car to my house after it was done. (I had Range Rover before this even they never did that I had the worst customer service with them)and I’m so happy to be at a place where I’m treated better and I get the best service also my business is appreciated.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your kind words! It is always great to hear that we were able to make a customer’s car buying experience truly exceptional! We thank you for your business and look forward to your next visit!
Great service experience again
Great experience with service department again from the start. The entire team was excellent as usual from arrival to pickup. Topper Hurley was my consultant and got me processed and on my way with a loaner promptly. The service department had the car ready and I was driving home before noon. Great job & Thanks to all again!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you Dan for your kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!
Huge thank you
Well organized group of workers. Service with a smile even when handing you the bill. Reasonable prices. Will match prices which allows for service at one place
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for being our customer, we appreciate your kind words! We are thrilled that you had a pleasant service visit!