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Southern Volkswagen is a scam and they hide behind a fake company VW credit it's all fake The sales person is a fraud The president of the company is a fraud They are VW credit !!!!
Price Gouging at its finest
The services department price gouges to the point of fraud!!! I had a small plastics piece come off of my car and requested a quote for the part and labor. The service team member state that they discontinued making for that style of part for my car. The new style was 160.00 for the part and that I should by 2. The labor would be 300.00. In 1 minute in the waiting area I found the exact part on Carparts.com for 44.95 and my husband placed it with no tools. This type of markup and price gouging is disgusting, deplorable and the reason why the auto service industry is one of the Most mistrusted. I will never go her again. I plan on sharing my experience with everyone in the NAVY stationed in Hampton Roads
Good afternoon. We certainly appreciate coming into our dealership for service. I am sorry to hear that you had a less than satisfied experience with our department. Please give me a call at your earliest convenience to discuss this matter. Thank you for your service in our Military and I look forward to hearing from you in order to work towards a solution. Mike Barnes Parts and Service Director 757-424-4689 firstname.lastname@example.org
Browsing for a used car
I was very pleased and impressed with the attention I received from Catalina when I was just browsing at used vehicles. She was attentive, informative and a pleasure to deal with. I recommend her highly.
Matt and Catalina were impressive and professional
Matt and Catalina were very professional and friendly. They did not stop until i was satisfied due to my bad experience in servicing with my Touareg. They made sure i was happy and drove away in a brand new Tiguan. Thanks to Matt Seyfert for giving me V.I.P. treatment, and many thanks to Catalina Dizon for being thoughtful friendly and very professional by getting Matt involved when she learned the situation.
Repairs, Southern Volkswagen ,Greenbrier
Bought my Touareg only 1year, in the shop 2wks now,didn't get a loaner vehicle,no courtesy call even though and they do all servicing on it
Problems with Atlas Repairs
I bought a brand new Volkswagen Atlas. After driving the car for approximately 3 months, I began to hear a loud knocking/rattling under the vehicle. I have taken the Atlas into the dealer 4 times now and they have yet to fix the problem. The noise and rattling under the car has gotten much louder over time and it now feels unsafe to drive the vehicle. I have not even had the car for a year and it is still under warranty. I have called multiple times to get another appointment to bring in the vehicle and service refuses to work with me. I have even called Volkswagen’s corporate office and they have told me that they can’t even get service manager to return their calls. I would invite anyone that is thinking of purchasing a new Volkswagen to test drive my Atlas first to see if you want to risk having the same problem that Volkswagen can’t repair.
Great service great people great experience will definitely be back and tell all of my friends definitely recommend to all who ask I love my new vw
Experienced Multiple Underhanded Tactics
I cam in to look at a certified vehicle I had seen online. It seemed somewhat overpriced online, but had been on the lot and for sale for over a year so I assumed there would be some room for negotiation. There is always room for negotiation. After looking it over and going on a test drive, the underhanded dealership tactics took over in a very disappointing manner. As consumers we should all be aware that the longer you sit in a sales person's office the better the chance is that we buy a car, so dealerships are incentivized to keep you there longer. They do not want you to be able to get up and walk away. One way sleazy dealerships (Southern VW included) do this is by keeping your keys if you choose to let them appraise your car. It would be easy an unobtrusive for the appraiser to pop into the sales person's office and hand you your keys, but instead, they leave the keys elsewhere so you can't walk away. You have to find out who has your keys and ask for permission to leave. Very underhanded. I experienced another sleazy "sales trick". What I now assume to be another low-level salesman impersonated the used car manager to lend "credence" to the bad deal I was offered. The deal was $200 higher than the price advertised online and there was "no room to reduce the price", even to advertised price. As consumers we should ensure we are really dealing with someone in authority. When I looked at Southern VW's website the person who presented themselves as the manager does not even remotely resemble the picture of any manager listed on the website. Very sleazy and underhanded. The deal I presented was reasonable and the real manager would have likely been in position to accept. Luckily I am in a position where I can wait and continue to search for an honest dealership. I hope that you take this story into consideration if you choose to deal with any Southern Dealership.
Completed work correctly and timely. My advisor explained work and good waiting area. Tim did a great job as well as technical.
On time service they know there cars I was happy with the service on time and not over promised I enjoy taking my cars in to southern for my service needs