Southern Volkswagen Greenbrier

IF I could leave 0 Stars I would. This place should be avoided at ALL costs. ANDREW SMITHSON oversaw a State Inspection over my car and he and despite my car passing the inspection, the brake calipers were not put back on the car properly and the Knock Sensor was "loose" which caused my engine light to come on days after leaving. Then when I called to have the car towed, they gave me the run around and essentially had my car disabled for almost a week. To make matters worse ANDREW denied hearing any dragging noise, which literally happens everytime the wheels move yet he told me he "couldn't reproduce it". I took my car to Pep Boys to get brake pads and he confirmed to me that the Calipers weren't on properly which caused them to grind against the rotors. I had to get Rotors AND calipers thanks to these crooks which cost me $1k for something that should've never occurred from a STATE Inspection. STAY AWAY FROM SOUTHERN AUTO GROUPS. Take your money elsewhere and don't give them any of your money. I nor anyone I know will be buying from them anymore.

IF I could leave 0 Stars I would. This place should be avoided at ALL costs. ANDREW SMITHSON oversaw a State Inspection over my car and he and despite my car passing the inspection, the brake calipers were not put back on the car properly and the Knock Sensor was "loose" which caused my engine light to come on days after leaving. Then when I called to have the car towed, they gave me the run around and essentially had my car disabled for almost a week. To make matters worse ANDREW denied hearing any dragging noise, which literally happens everytime the wheels move yet he told me he "couldn't reproduce it". I took my car to Pep Boys to get brake pads and he confirmed to me that the Calipers weren't on properly which caused them to grind against the rotors. I had to get Rotors AND calipers thanks to these crooks which cost me $1k for something that should've never occurred from a STATE Inspection. STAY AWAY FROM SOUTHERN AUTO GROUPS. Take your money elsewhere and don't give them any of your money. I nor anyone I know will be buying from them anymore.

2013 Beetle, stretched timing chain, 82,000 miles, $3600 job turned out was covered under warranty. Took them 3 weeks, it's a big job, lots of parts and labor intensive. That car runs as if it were brand new. We are pleased.

Online sales pricing is FALSE and correspondence with the dealership leads to false perception about pricing details. Sales price was significantly inflated following sales rep discussion with “sales manager”. Trade-in value was also significantly under valued, even lower than the previously quoted agreement from the sister dealership. They do not compete with CARMAX and they even claim that CARMAX drives their own trade values, despite reselling trucks on their lot for more. I would not recommend this dealership due to the poor customer service from the sales team and the bad pricing. Over 30 years of car buying, this was my worst experience!

I went to Southern Volkswagen 2wks prior for my roof light holder or whatever it's called because it just fell off obviously it's the manufacturers fault. Anyway at the time when I went there I was given a date to bring the car in for repairs(2wks out) as that was the date when they would receive the part. I got about 10 reminders both by email and text messages for my appointment which would be today August 24th,2022, and they all stated appointment at 9am-11am. I got there and sat down for 2hrs before being told that they had not recieved the part and they had no idea when they would, because it was on back order and that is when I was told that it was a manufacturers fault because they had a lot on bk order... I wasted half a day from work getting stuck in traffic sitting down for 2hrs only to be told that they have not gotten the part for my vehicle . They could have sent me a text or an email stating such,and this is not the 1st time I've had a bad experience with the servicing department I'm really appalled by their lack of professionalism

I SPENT 3 DAYS SEARCHING FOR A VEHICLE. I PICKED OUT A 2014 JEEP GRAND CHEROKEE THAT WAS JUST SITTING IN THE BACK LOT. I TEST DROVE THE JEEP TWO TIMES. I FELL IN LOVE WITH IT. I PUT 5000 DOWN EVEN THOUGH IT HAD NOT BEEN INSPECTED. AFTER HAVING THE VIN NUMBER AND LIEN HOLDER INFORMATION FOR JUST 2 DAYS, I PUT INSURANCE ON DAY 3. I RECEIVED A TEXT BY THE MANAGER THAT I NEEDED TO COME PICK UP MY DEPOSIT BECAUSE HE HAD SOLD MY JEEP TO SOMEONE ELSE. WOW WHO WOULD DO THIS? I COULD NOT BELIEVE THAT. I WENT STRAIGHT TO GREENBRIER-VOLKSWAGON TO GET MY REFUND BACK AND THE JEEP WAS PARKED THE SAME PLACE I HAD SEEN AND PAID 5000 JUST TWO DAYS BEFORE THAT. I TOOK PICTURES OF THE JEEP STILL ON LOT AFTER MANAGER SAID "JEEP WAS GONE" WOW I THOUGHT, THIS JEEP WOULD STILL BE IN THE BACK LOT IF IT WASN'T FOR ME PICKING IT OUT AFTER LOOKING AT HUNDREDS OF VEHICLES. THE DEALERSHIP ONLY REQUIRES 500 DOWN TO HOLD A VEHICLE 2 WEEKS, I PUT 5,000 TO ENSURE THE JEEP WOULD BE MINE. WOW, THESE PEOPLE HERE DON'T CARE ABOUT PEOPLE, THEY LIE, AND WILL SELL YOUR VEHICLE THAT YOU PUT A 5,000 DEPOSIT ON IN JUST TWO DAYS. I'M STILL BLOWN AWAY, VERY SAD, DISHONEST DEALERSHIP. DO NOT WASTE YOUR TIME AND MONEY HERE. YOU WILL BE RIPPED OFF AND DISAPPOINTED. WHY? BECAUSE THEY WANT A SELL NO MATTER THE COST OR THEIR REPUTATION. VERY VERY BAD BUSINESS TO DO THIS TO ME. ONCE THE TRUST IS BROKEN THE BAD REPUTATION SAYS! I HOPE THIS NEVER HAPPENS TO ANYONE EVER AGAIN. BTW, I STILL DON'T HAVE MY 5,000 REFUND. TERRIBLE GROUP OF DISHONEST PEOPLE.

They were so very helpful and so easy to work with. Charlie Roy was FANTASTIC! One of the easiest buying experiences I have ever had!

Honest review here- Be careful with this dealership. They are there to cheat you. We went to buy two cars. Salesman charlie was okay but finance guy sneaks so many unwanted things in your contract. If you want explanations he becomes angry. Next day when we knew they sneaked so many unwanted items we went back. They removed some of them. They didn’t remove Crap product lojack still which they charged us without authorization. You have to literally see and read every single page and fine prints before you sign any papers because what they say and what they make you sign is different. They just tell you monthly payment so make sure you have calculators to know how much interest and what items they are sneaking. My lojack is still not working but had to pay. This is my 7th car I trade in after 3-4 years always. I will never go to southern and never recommend it to anybody. Another interesting thing they sold me car which had 500 miles already hmm new car. Please please If you guys are buying car go other dealership who treat you good. Don’t fall for that crap place. They do shady business. Very Shady. If you don’t believe me after reading these comments you will trust me after getting ripped up from this Southern dealership.

This dealership does Shady business. They say one thing and make you sign a different thing with many add ons sneaked on your sale paper. Make sure how many miles in odometer before you sign. I thought it had few files as its new but it almost had 500 miles. Can you imagine new car 500 miles!!! Make sure what add ons they have sneaked inside because they never tell you just tell you monthly payment so make sure you have calculator. Be prepared to face angry face from finance people if you ask questions. They sneak add ons like lojack and uswc etching which are crap products. Never buy them and check fine prints use calculators if they sneaked it. They will. Mine lojack they charged and it has not even installed till date. Im paying for something which I didn’t authorize and they sneaked and Interesting is they don’t even have installed it. This is my 7th car and this is my worst experience. I trusted what they said but didn’t realize they say one thing in mouth and make you sign a different paper. Never recommend this place to anyone and won’t go there for my 8th car. I suggest don’t go there and if you go make sure you read all fine prints and calculate out of door price before you sign. This is Shady place guys. You will realize later on

Went into Dealership today with all intentions to purchase a used vehicle for our daughter. The first thing the salesman informed us about was all cars were equipped with some type of window etching and gps tracking at a expense to the buyer of $1200 on top of the car price. Never in the 50 years of buying cars had I ever heard of this. My advice is to shop elsewhere to where the buyer has a choice. No longer shopping at any Southern dealerships.