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Ask for Goni. Great car buying experience
Take a tip from me - Goni and Nick were awesome. They had the exact vehicle I was looking for and provided excellent customer service. Goni was very knowledgeable, clearly explained all the options of the vehicle and the buying process. Goni's presentation of the vehicle was so good that being the social media (YouTube, Facebook, etc.) video ad sales person should be added to his job.
Hi Shelley G, thank you so much for your positive comments about Shawnee Mission Kia! Thanks again for the recommendation, and have an amazing day!
Horrible customer service!
Horrible customer service!!! Upon arriving after having my car towed there for recall work, the first thing said to us was "I don't know who, what, when, where, or why you are". Next, they're telling me what I will owe when all is said and done, which confused me as I brought my car in for recall work. When asked why I was being charged, they started listing off things I had never once mentioned wanting work done on. Receive a call 30 minutes later saying the car is not running and they won't do anything on it until I buy a new battery and alternator. Which would have been fine had I not talked to 3 different employees while trying to make my cars appointment and none of which mentioned it may be a problem that the vehicle was not running (we believed the car was not drivable due to the recall). Despite me telling them numerous times the battery/alternator had been replaced within the last 6 months, they insisted this was the problem. When we would not agree to replace them, they acted as if it was impossible to do anything. They said they wouldn't jump it or put the battery on a charger. 2 days later I call back to give them the green light for a new alternator, as we did see it being a possibility our alternator was a dud since we bought it after market, and they magically have gotten a power source to the vehicle. My vehicle went in on 2/08 and I finally brought the car home today 2/13 after getting the run around for days on end and having to wait on hold for 30 minutes numerous times when trying to call to work out the solution for my car. Do not recommend going here for service. They are rude and made it clear they were after every dollar they could get.
Thank you for bringing this to my attention. I apologize for the service you encountered. I would like an opportunity to address your concerns and to earn your business, please contact me at email@example.com. I look forward to speaking with you. Bryan Hendrich General Manager
Everything was great, except for the incredibly low offer
Everything was great, except for the incredibly low offer they made on my car for a trade in. That stopped the whole process and I have no desire to go back to this dealer.
Thank you for bringing this to my attention. I apologize for what you encountered with your trade-in offer. I would like an opportunity to address your concerns and to earn your business, please contact me at firstname.lastname@example.org. I look forward to speaking with you. Jeff Goepferich Sales Manager
Excellent service visit!
This was our first experience with the service dept at Shawnee Mission Kia and it was very good. Making the appointment and getting the time that was good for us was very easy. The work took aliitle less than the estimate given when we got to the service depth. This always nice. The service writer came in and explained what was done and what didn't have to be done. The waiting area was very neat and well lit. The only thing we didn't find was access to some bottled water until we were leaving and found a vending machine in the service entry. No problem though. It was very good experience overall. Thank you and your team. Bill & Carol
Thank you so much for your kind words! We are more than happy to hear that we could provide you with a great experience.
Dennis was very knowledgeable about the vehicle I was wanting. He and the rest of the team got me in and going. I absolutely love my car. I would definitely use them again.
Thank you Michelle for your kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!
Service/recall, 2023kia sportage xpro, it's amazin
Everyone is over the top, really nice people that work there. Even had a safety recall with our vehicle, and they took off of while I was for oil change.
Matt, your satisfaction is our top priority. We do hope we can be of assistance in the future. Take care!
Sales person was very pleasant, formal and educated on the vehicle. Helped with whatever I asked, even let me use her computer to complete the purchase process.
Chris, we're glad to hear you enjoyed your visit. Thanks again for taking the time to leave us this information about your recent visit. Take care!
First experience with this dealership. Scott S. Was very helpful and informative very pleasant experience from ordering to receiving our new car. Will definitely consider this dealership again and recommend to others.
Kevin, thank you for sharing your positive experience! We do hope we can be of assistance in the future. Take care!
Way To Go Shawnee Mission Kia!! WoW!!
I really felt like I was at home, the interaction and communication with everyone is so welcoming that I just didn't feel like I was at a car dealership, awesome.
Thank you for being our customer, we appreciate your kind words. We are thrilled that you had a pleasant service visit! We thank you for your business and look forward to your next visit!
A prompt courteous service visit.
I stopped in for a scheduled service. The service was prompt and courteous, with an accurate time estimate. From scheduling to the completion, things went smoothly.
We're excited to hear that our team took care of you and that everything went smoothly. We thank you for your business and look forward to your next visit!