Shawnee Mission KIA

Scott S knows great customer service! Buying a car for me is like going to the dentist--ugh!! But he actually made it enjoyable--genuine, personable,... friendly, respectful--never pushy. Did not babysit us on our test drive! Made sure we were comfortable while we waited--food, drink, etc.... I would buy from this dealership again and highly recommend to my family and friends.

We had a great experience at SM KIA when purchasing a used 2017 RAV 4 during June 2019. Our sales consultant, Bryan "Beemer" Behm, his colleague Brian... Hendrich, and their finance facilitator Cristian Arechiga put forth a tremendous team effort in order to locate the car, offer a great price, find the lowest interest rate, and finish the deal in a professional and straight forward manner. We couldn't have been more pleased. We will definitely go back to SM KIA when looking to purchase our next automobile.

I have bought two cars at Shawnee Mission Kia in the last 5 years. The staff is very helpful and friendly, and never pushy. Matt was a new dealer with... SM Kia and did a great job of helping me get into a brand new Soul, even with a trade in that had over 100k miles. Thank you!

Drove in and normally a service advisor would come out greet you, this time it didn’t happen. After walking into the advisors office I was greeted after... a couple of minutes. Nick ended up being really nice. While waiting for my car I walked the lot. The sales man Gino( if I remember right) came out greeted my daughter and I. After talk for bit he wanted to go pull a key so I could look inside. While talking to him I told him what I wanted, he knew I wasn’t into buying a new sportage, so he got the keys, shut the door, grabbed the dealer plate, and walked away. Never asked what my price range is, and when he knew I didn’t want a 2020 or a 2019 he didn’t try to figure out what I could get. Just shut the door and walked away. I will not be returning to this dealership, after buying 3 cars and how it used to be run it’s gone down hill on customer service.

Salesmen are typical used car people, they will say whatever they need to get you in the door. And after the sale there is no follow up whatsoever. They... don't care if you're happy or not, its all about the money. The service department is completely lacking. After buying our car they pulled it in to square away a few items. 7 hours our car came out only for us to find out they didn't even take care of the things we were concerned about. This dealership is lacking any kind of proper management, so buyer beware. If you want a Kia I would choose another dealer.

Had an appointment and sold car before it. And insultingly tried to pawn off a 2020 or car with excessive miles on me. Liars who tried to bait and switch.

If I could give these lying pieces of garbage a 0 star I would never in my life would I buy a car from them again and I don't recommend anybody go there... I bout a car that they said was going to be transferred to a different store if I didn't buy it that day I knew the car was in need of some work but not the point where I need pretty much a new car because that much is wrong with it. I was lied to because the car was not going to be transferred it was going to whole sale. Which I was not told and if I did know that I wouldn't have bought the vehicle. The vehicle is a rolling pile of garbage at this point and the GM told me all he would do was buy the garbage can of a car back from me, give me my down payment and that's it. Which leaves me without a car. moral of the story don't buy from this awful place they call a "Dealership".

Great experience! The Service guys were fast, friendly and knowledgeable! The Manager, Rick was awesome and helpful as well, showed me some new cars I... was looking at while I waited.

overpriced and waiting 3-4hrs for an oil change is ridiculous. been going there for 10yrs 5cars no more. will go some where else. no one seems to know... what they are doing.

I need a car and look on line for a car, I was told I was approved but everyone is approved, the car salesman had already pick a car for me to buy without... my knowledge, I drove the car it’s nice but when we sat down and I seen the payment it was out of my ballpark, I questioned it and he said we agreed but no I didn’t agree, but I went along with it because I’m meek person and have no backbone to life, when u go shopping watch out sharks are here