Shawnee Mission KIA

Dealership responded immediately to inquiry and setup a test drive next day. Vehicle info and carfax emailed before test drive. Salesman was friendly and explained all the car features and gave time to test everything, didn’t pressure to make a sale. Car was great and was priced to sell. Asked to talk numbers and requested the out the door price. Salesman said he had a few hundred dollars of room to negotiate. Returned with offer sheet that was thousands above the list price with junk fees. Offer required $800 for Resistall paint coating the was not previously disclosed and could not be removed since it had been “already” applied to paint. After an hour of back and forth made a deal for list price plus $700 “dealer fees”—$800 Resistall, $500 GPS tag, and $2500 extended warranty were removed from offer. Came back 4 days later to pick up car and was given the keys and a thanks. Had to request a copy of the documents. Dealer required $500 deposit until transaction was complete, had to ask for it to be returned. Car was supposed to be detailed, it wasn’t. Seat belt buckle cover required repair, it wasn’t done as promised. However, Finance manager had contacted me three times before pick up to make sure I had payment secured, that tells you their priorities. I complained about receiving a dirty car, was told I could bring it by another day for a cleaning, I live 90 minutes away, not happening. Manager offered to fill gas tank if I returned for detail, declined not worth the hassle, but still annoyed. I’m happy with the car despite dealer not following through on promises, felt it was a fair price in this market, still haven’t seen anything better. Staff is nice but they are too busy and have too many people involved in deals to take care of all the details. Will look elsewhere for next purchase.

Ryan was amazing! Attention to detail, very responsive. Took all our wishlist items and feedback into account. Great service!

They have always been reliable for me and helped me with any issues on my car to give me the best discount to keep my car running and they have done an excellent job for me. Brian Morales helped make it easy to understand and gave me the best rate on my repairs and I appreciate the service, thank you

Great customer service! Informative and very helpful. Everyone I dealt with was very helpful!. Jeff George, Tony, David and Liz Rebollar . They all provided outstanding support.

Very quick and efficient maintenance service. Was really great to work with our service advisor. He was awesome.

Very nice dealership with friendly employees! Very large show room and clean restrooms and coffee area.

Quick and easy service. Tire rotation and oil change was professional. They know their cars and are helpful

Very nice and helpful, even called to make sure everything was good. Scott & Tony are awesome

It took over 5 hours to perform an oil change& tire rotation. 24,000 mileage maintenance.This was WITH a 9:15am appointment. They wouldn't let me wait for my car & offered Uber transport service. Then I needed a recall fixed & was told the satellites were down & they couldn't do it. My radio & XM radio has been out of order for weeeeeeeeks Unacceptable!!

This is the second time I’ve bought a car from Shawnee Mission Kia. The salesman David was great and Nick went above and beyond to get me into my new car! I love it!