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Beach Ford of Virginia Beach

(869 reviews)

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(869 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Beach Ford of Virginia Beach from DealerRater.

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I was impressed how organized and made my purchase of a

I was impressed how organized and made my purchase of a ford bronco a pleasure

I was impressed how organized and made my purchase of a

I was impressed how organized and made my purchase of a ford bronco a pleasure

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Took my vehicle in for the ac not working.

Took my vehicle in for the ac not working. Of course they did an inspection on it. After seeing the condition and milage, they started hounding me to trade it. The first no was not good enough. They sent more texts. I finally had to get nasty with them to get them to leave me alone. I also spent 7 hours waiting for the repair. This is my only vehicle. I live in another state, so they were not going to give me a ride home. Beach Ford I'll let you know if and when I want to buy a newer vehicle, so leave me alone.

Took my vehicle in for the ac not working.

Took my vehicle in for the ac not working. Of course they did an inspection on it. After seeing the condition and milage, they started hounding me to trade it. The first no was not good enough. They sent more texts. I finally had to get nasty with them to get them to leave me alone. I also spent 7 hours waiting for the repair. This is my only vehicle. I live in another state, so they were not going to give me a ride home. Beach Ford I'll let you know if and when I want to buy a newer vehicle, so leave me alone.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
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Good people in every department that I have have dealt

Good people in every department that I have have dealt with so far. Knowledgeable, friendly parts specialists, administration, and sales.

Good people in every department that I have have dealt

Good people in every department that I have have dealt with so far. Knowledgeable, friendly parts specialists, administration, and sales.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Always have a caring staff even if you're not working

Always have a caring staff even if you're not working with that person. Joven my sales person has become one of my friends now. Ray Bernard Sims whom I worked with in the past was awesome. Leon, the Salesmanger made sure that I was happy with my purchase.

Always have a caring staff even if you're not working

Always have a caring staff even if you're not working with that person. Joven my sales person has become one of my friends now. Ray Bernard Sims whom I worked with in the past was awesome. Leon, the Salesmanger made sure that I was happy with my purchase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Vannah was great, she notified me on every update on my

Vannah was great, she notified me on every update on my vehicle and kept me in the loop. She fought for me with Ford concerning my warranty on getting a new motor because they were giving her a rough time. She finally got it done. Thanks again Vannah! I would also like to thank Vince, the service manager for his understanding of my situation and allowing me to have a loaner vehicle during this whole process. All in all it was a long process, but they made it much more bearable.

Vannah was great, she notified me on every update on my

Vannah was great, she notified me on every update on my vehicle and kept me in the loop. She fought for me with Ford concerning my warranty on getting a new motor because they were giving her a rough time. She finally got it done. Thanks again Vannah! I would also like to thank Vince, the service manager for his understanding of my situation and allowing me to have a loaner vehicle during this whole process. All in all it was a long process, but they made it much more bearable.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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It was a good experience on the pick up & delivery of my

It was a good experience on the pick up & delivery of my service 4 my car

It was a good experience on the pick up & delivery of my

It was a good experience on the pick up & delivery of my service 4 my car

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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I appreciate them understanding the value of me needing a

I appreciate them understanding the value of me needing a car, my car repaired. The waiting area is comfortable to sit and a little cool but I brought my jacket. Free coffee is nice. No hassling from salesman while I’m window shopping.

I appreciate them understanding the value of me needing a

I appreciate them understanding the value of me needing a car, my car repaired. The waiting area is comfortable to sit and a little cool but I brought my jacket. Free coffee is nice. No hassling from salesman while I’m window shopping.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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I found only one trustable person and that was Lisa

I found only one trustable person and that was Lisa Sisler (service mgr) she followed through. Others at Beach Ford were less helpful or trustworthy.

I found only one trustable person and that was Lisa

I found only one trustable person and that was Lisa Sisler (service mgr) she followed through. Others at Beach Ford were less helpful or trustworthy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
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Kale is the best service advisor I have ever had the

Kale is the best service advisor I have ever had the pleasure of working with in over 35 years. He is an an example for everyone.

Kale is the best service advisor I have ever had the

Kale is the best service advisor I have ever had the pleasure of working with in over 35 years. He is an an example for everyone.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Mark, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We try to provide all of our guests with a great atmosphere and world-class service that you can trust.

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Have only had a great experience at Beach Ford.

Have only had a great experience at Beach Ford. My sales person is knowledgeable,professional and easy to work with

Have only had a great experience at Beach Ford.

Have only had a great experience at Beach Ford. My sales person is knowledgeable,professional and easy to work with

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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