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Beach Ford of Virginia Beach

(860 reviews)

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Reviews

(860 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Beach Ford of Virginia Beach from DealerRater.

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Have only had a great experience at Beach Ford.

Have only had a great experience at Beach Ford. My sales person is knowledgeable,professional and easy to work with

Have only had a great experience at Beach Ford.

Have only had a great experience at Beach Ford. My sales person is knowledgeable,professional and easy to work with

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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I had to drop off my car due to a breakdown.

I had to drop off my car due to a breakdown. It took a couple of days to have a tech look and fix the problem:luckily I had a friend with a extra car so I did not have to rent a car.

I had to drop off my car due to a breakdown.

I had to drop off my car due to a breakdown. It took a couple of days to have a tech look and fix the problem:luckily I had a friend with a extra car so I did not have to rent a car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
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Service is just about always as expected.

Service is just about always as expected. I wish this time had been possible to accomplish in one day but I understand.

Service is just about always as expected.

Service is just about always as expected. I wish this time had been possible to accomplish in one day but I understand.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Beach Ford made my buying experience an excellent choice.

Beach Ford made my buying experience an excellent choice. Emily went above and beyond on every detail and I could see her genuine care for my satisfaction. Karen organized the paperwork and made the signing process smooth and effortless. This was definitely my best car buying experience!

Beach Ford made my buying experience an excellent choice.

Beach Ford made my buying experience an excellent choice. Emily went above and beyond on every detail and I could see her genuine care for my satisfaction. Karen organized the paperwork and made the signing process smooth and effortless. This was definitely my best car buying experience!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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I will never buy a vehicle from this dealership, they

I will never buy a vehicle from this dealership, they sold me a lemon and they knew about the problems. When I talked to them they said it was my problem, I will keep putting reviews until something happens.

I will never buy a vehicle from this dealership, they

I will never buy a vehicle from this dealership, they sold me a lemon and they knew about the problems. When I talked to them they said it was my problem, I will keep putting reviews until something happens.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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Made an appointment for a week out and after having my

Made an appointment for a week out and after having my car there for four hours I was told the guy was off that day. Would not recommend

Made an appointment for a week out and after having my

Made an appointment for a week out and after having my car there for four hours I was told the guy was off that day. Would not recommend

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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I will never buy a Ford from this dealership, they sold

I will never buy a Ford from this dealership, they sold me a lemon and they knew about it. When I talked with them they said it was my problem. I will keep putting reviews out until something happens.

I will never buy a Ford from this dealership, they sold

I will never buy a Ford from this dealership, they sold me a lemon and they knew about it. When I talked with them they said it was my problem. I will keep putting reviews out until something happens.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello Carl, we're disappointed to hear of the negative experience you had at our location. If you are willing to give us another chance, please contact us at (757) 486-2717 so we can understand your situation better in order to try and turn your experience around. Thank you, Beach Ford Inc

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I was very disappointed during my last service

I was very disappointed during my last service appointment. Mechanics and Service Advisor recommended services without looking my vehicle. Recommended to replace the cabin air filter when my vehicle doesn’t even have one. Recommended to change the brake fluid when the brake fluid in my vehicle is like brand new.

I was very disappointed during my last service

I was very disappointed during my last service appointment. Mechanics and Service Advisor recommended services without looking my vehicle. Recommended to replace the cabin air filter when my vehicle doesn’t even have one. Recommended to change the brake fluid when the brake fluid in my vehicle is like brand new.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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My service representative, Jonathan, is the greatest you

My service representative, Jonathan, is the greatest you could ask for. He provides a positive service experience, giving me confidence which gives me peace of mind that my car is being well-maintained.

My service representative, Jonathan, is the greatest you

My service representative, Jonathan, is the greatest you could ask for. He provides a positive service experience, giving me confidence which gives me peace of mind that my car is being well-maintained.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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We have bought our last two vehicles from Beach Ford.

We have bought our last two vehicles from Beach Ford. Their sales and finance people are professional and do not pressure you, I appreciated having time to think about the purchase. Their vehicles are clean and if there is anything wrong they are proactive in getting it fixed for you. Knowing that I bought certified vehicles gives me peace of mind

We have bought our last two vehicles from Beach Ford.

We have bought our last two vehicles from Beach Ford. Their sales and finance people are professional and do not pressure you, I appreciated having time to think about the purchase. Their vehicles are clean and if there is anything wrong they are proactive in getting it fixed for you. Knowing that I bought certified vehicles gives me peace of mind

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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