Car Pros Kia Glendale

Do not get your car service here go to Van Nuys . Horrible Customer service!!! They dint explain to me what was serviced. Waited 3hrs for an oil change

Terrible customer service and completely unprofessional staff. Employees look miserable as if they hate their job. Take your business to other dealerships where you are valued and welcomed.

The customer service was great and they had quite a bit of inventory on the lot. Everyone we encountered was friendly and were happy to help without being to pushy or pressuring us to buy a vehicle. The finance person was also willing to work with us on lowering the monthly payments without having to sacrifice the 10 year warranty and 4 “free” oil changes per year. I would highly recommend this location if you are looking to buy a Kia.

I bought my 2019 Kia Sorento from the dealer about 1 1/2 years ago. Unfortunately, recently the oil was evaporating due to a known defect in the CDI engine design. When I went t o the service department I was introduced to Service Manager Greg Saakyan. He told me he was aware of the symptoms of this situations, asked me several qualifying questions. He told me he would need to keep the car for about a week to have the mechanics make a final assessment, and if they found the car to have the known defect, they would need to have a manufacture's mechanic inspect the car. I was so so impressed with Greg, everything that he committed to do, he did it, and kept me informed of the process via texts and phone calls. As expected, the result of the analysis was that the entire engine needed to be replaced. Greg arranged for a loaner car for the next week while they received and replaced the engine. Since the car was still under warranty, all of the work was completed at no cost to me. I have been driving the car with the new engine for a week, and it is running perfectly. Additionally, Greg and I are working together to schedule some preventative maintenance items in the near future. I am so grateful for how he handled the entire process, as well as the assistance provided by the other members of the service team.

Don't ever buy from them. Thwy are scammers and disrespectful. Their mark up is atrocious.

My Kia need major repairs. I received outstanding customer service from this team, particulalry Andy, who handled everything for me. It caught me by complete surprise. I guess I didn't know what to expect. I cannot say enough about his professionalism and helpfulness, indeed about the professionalism and courtesy of everyone I encountered there. I am very thankful that a stressful situation was handled so well.

The rep was a scammer. BEWARE the service department. I will never return to this location.

5 Stars – Always Exceptional Service! I’ve been coming to this dealership since 2015, and every single time, I make sure to book only with Raymond. He’s the reason I keep coming back! Raymond consistently goes above and beyond—no matter how big or small the issue is, he handles everything with professionalism, care, and genuine kindness. I always leave completely satisfied and confident that I’m in good hands. Thank you, Raymond, for always taking such great care of me and my car. You’re truly the best!

Overwhelmed and understaffed with NO SUPPORT from manufacturer. This dealership, like others in the area, is overwhelmed with service requests. When I spoke to Kia Customer Service, it was clear that they don't care. The level of service reminds me of cable companies from a few years ago, if you have an issue they basically tell you "too bad, nothing we can do about it". I suggest giving your hard-earned money to a company who cares about their customers and supports their dealerships.

I would never go back to get my car serviced here. What a mess. I arrived a bit early for my service appointment. I waited about 20 minutes before I was helped. Someone who arrived AFTER me was helped first and when I asked, it was because she had an appointment time before me. Also, I had called and asked if I could get a loaner car as I had other appointments to get to during the day and they had told me that I could. When I got there on the day of my appointment, I was told that loaners were only available for large warranty services. I was there for a recall. Then, I asked if I could be dropped off somewhere as I knew they had a shuttle service and I was late for my next appointment. They then told me I had to wait for the shuttle but if I wanted to, someone could take me in my car. I told them to forget it and walked to my appointment. I received a text that my car was ready and went back to get my car. When I got to the cashier, they were understaffed and the cashier had to ask multiple people to get my car. She asked me to sit down and wait. While I was waiting, I overheard her ask someone where my key was. After waiting for more than 10 minutes and not having anyone attend to me, I got up and asked her when someone would be getting my car. Again, they could not find my key. Eventually, someone found my key that had just been left at the counter without telling anyone about my key/vehicle. I left the waiting area and waited for my car. I chose this location because it was convenient for me while trying to get some errands done but I most definitely will not be coming back.