Reviews
The guys and gals at Lithia Subaru on Kietzke Ln in Reno...
The guys and gals at Lithia Subaru on Kietzke Ln in Reno are awesome. From sales right through to the mechanics. Always courteous, helpful and so polite. I felt like a queen! Hugo in the front took very good care of me, he was so polite and respectful, and got my service ticket and loaner car ready in the blink of an eye! The mechanic was Ivan, and he too was polite and respectful and very good at explaining things so I could understand. It just doesn’t get any better. I’ll be a lifelong Subie owner for sure!!! 💙 Ivan Delgrego and Hugo don’t appear in the drop downs below, five stars for both of them! My 2019 Impreza was serviced about a month ago. ⭐️⭐️⭐️⭐️⭐️
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind review! We are delighted to know that you received amazing customer service throughout your entire visit. Please don't hesitate to reach out to us if we can be of any further assistance. Thank you for visiting Lithia Reno Subaru!
Marie, we are so happy to read such a great review about Lithia Reno Subaru! If you have any further questions, please don't hesitate to reach out!
Both Paul and Hagin were wonderful to work with! Very...
Both Paul and Hagin were wonderful to work with! Very helpful and made the experience easy. The finance manager was also very easy to work with.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the five-star review! It's great to know that you received exceptional service at our dealership. We hope to see you again in the future!
Great Service
Hagen was our sales representative and we appreciated his thorough, knowledgeable and no pressure approach. Hagen spent time on the phone prior to our appointment to ensure he understood our needs before we even visited Lithia Subaru. On the day of our appointment Hagen had the Outback models we discussed staged and standing by for our test drives. Again, no pressure, no rush and Hagen took the time to answer our questions and explain the features and benefits and differences between models. Although we had not planned to purchase that day Hagen made the process so effortless we decided to go home with a brand new 2019 Outback 3.6R Touring model and we absolutely love it. We were given a fair and reasonable price for our trade-in and a very competitive sale price along with 0% what’s not to like. The Lithia Subaru team were both genuine and professional. My wife and I recommend a Hagen Sandoval and Lithia Subaru without hesitation. . Thanks Hagen for the great service- all the best.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind review; we are happy to pass along your comments to the team here at Lithia Reno Subaru! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!