Lithia Reno Subaru

Being originally from last vegas I've had my fair share of con-men and loan sharks. I'll say they've got nothing on lithia Subaru. I went down on the 15th of May to try for a car, the finance manager said I was approved but because they don't like to get ahead of themselves they wanted to wait till everything was finalized before we can take the car home. Fast forward to may 19th we called even the finance manager and explained that it obviously wasn't gonna happen so we were gonna move on. He explained he had actually been trying to text us but must have had the incorrect number but that the loan was approved and he was waiting on the approval letter to come in within the next hour or so. As we get to the dealership he explains that they came in with a slightly lower interest rate and the payment would be a few dollars less. Papers are signed and we sign our title hand over our trade, cancel the registration and go about our day. Fast forward again to may 30th. We are called telling us that our bank statements aren't enough. My 1099 shows I make roughly 60k annually the IRS shows the same. They tell us we're to return the car, so I got and return the car, they give me mine but can't give me my title since it's already 5 on a Friday. Without the title I'm unable to register my family vehicle until atleast Monday. I call Monday to speak with the general manager and he explains it's not his problem and they're not responsible for the registration and that he lost out on his money because of us and it's our fault that the deal didn't go through. He also explained that it's not there responsibility to fix or even acknowledge that they broke the side seat cover on the drives side. Essentially told me to get bent. He didn't have time to deal with us since we weren't buying and it was our fault he lost his money and we should apologize to him. They are complete snakes getting by on the name and reputation of Subaru. You can buy a Subaru anywhere or the dealership can aquire one for you. Dealing with lithia Subaru is no different than dealing with and used car lot throughout reno. GO TO DOLAN .

The entire staff was fantastic, our sales person was the most accommodating and helpful person we have ever worked with. The entire leasing process was awesome from beginning to end

Very personable and helpful. We quickly identified the car we wanted and they worked quickly to make that happen and answered all our questions.

Excellent and seamless car purchase. Sales staff, sales manager and finance manager provided excellent customer service.

Ease Processes. Efficient. Got Subaru Impreza 2019 that year from Calin Varga. Excellent Aftermarket Service.

I have purchased 3 Subarus from Calin at Subaru Reno for my family! Calin is the best from start to finish when purchasing a car! His work ethic is off the charts, and he is very experienced! Calin takes care of you like you are his family! He is the genuine article! We completely trust and respect Calin!

Excellent customer service both sales and service. Thanks to the efforts of sales rep German Gonzalez, I was able to trade in my 2022 Impreza for a 2024 Crosstrek Sport, do the paperwork and drive it home the same day.

The salesperson was very "non pressure" and listened to my wants and needs. He guided me towards the Crosstrek as opposed to trying to upsell me the Outback, which I really wanted, but couldn't afford. All the staff that I ran into there were very nice, professional and personable.

I must have not gotten an approval, because I never received a courtesy call, even after I asked. Not very good customer service I think.

Used car salesman usually get a bad rap, but Sal Fregosa was amazing 5 Stars all around! Totally impressed with Sal and will refer anyone I know towards him. An absolute pleasure to deal with him 👍