Lithia Reno Subaru

This is the second car we have purchased from Lithia Reno Subaru. Very trustworthy people.

Great place to buy a car. The staff is very respectful.

I flew into Reno to purchase an Outback for my wife since the model and color she wanted was not available locally. I dealt with the internet sales manager... (Jesse) and he could not have been any more helpful or cooperative. He picked me up at the airport, took care of everything quickly and professionally and did not waste any of my time. I'm very happy with the price as well as the overall experience. I can not think of a single thing that could have been handled any better. I have no reservation about recommending this dealership and I tend to be picky and difficult to satisfy. I'm old and have purchased dozens of cars and this was the best experience ever.

I came in for a basic oil change. It was a weekday morning so it was not very busy. I left my car and walked over to Lillys for breakfast as I was not... in a rush. I don't remember the service mans name? I did get a voice mall message while at breakfast to let me know that I needed a cabin Filter? I called back and left a message to go ahead and change the filter. He quoted the price of $100.00 for the part and labor, what I expected was a $75 oil change and it turned into a $200.00 visit. When I returned to the service center the work had not been down on the filter. I told the service man that I had left a message to go ahead and do the work. I guess he didn't retrieve it? He said that it would take just a few minutes to change the filter. My aunt was with me so we went to the lounge and sat at one of the tables. the service rep , came back twice to talk to a customer behind us on a small sofa. She had apparently bought a new car and hew as spending a lot of time with her discussing the options etc. We were there for at least 30 minutes and the service man finally came back and told me he didn't see us??? he never acknowledged me when i was sitting right in front of the other customer.? All he had to do was call out my name? Very poor service in my opinion, this was my third request for a review here you go!

1, Call from Lithia saying I owe $500 deductible from a previous repair. Told him I was not about to pay that. That it was their responsibility to collect... from the insurance, Farm Mutual. Went back and forth; left it as I was not going to pay as t was not my responsibility. My insurance is State Farm. I was upset and angry. 2. When the repair was done (above) there was another problem under the car that wasn't checked. Had to take it back in to be fixed. 3. Passenger mirror broken. Lithia replaced with wrong mirror, and I need to eventually take it back in for replacement., Replaced with a lower grade mirror that did not match the driver side mirror. 4. My sunroof shattered because of a chip made from a gravel truck. The car then exposed to -3 degrees and up to 37 degrees on top of Pine Creek Pass, Idaho. Called Lithia at least six times and left message for person: 3 times one day, 2 times the next, 1 time next. Never returned my call. Gave up, and used Sunroof Express. 5. I've bought 2 cars from Lithia: a 2013 subaru legacy that was supposed to have all the safety features--and did not. Salesman error. Tried to make up for it with other offers, but would not replace as I had driven it brand new to Idaho (that was when I discovered we did not have safety featueres--blind spot and ability to slow down on its own when approaching other cars. 6. Bought a second 2017 subaru legacy, with safety features. Given Lithia a lot of business over the years Then bought a 2017 subaru. I have 3.

The dealership was clean and pleasant. I was treated respectfully and my car was finished in a short amount of time. My service representative was great....

I have been treated great from the day of sale.. Even the Store manager ( Randy ) came out to meet me.. Then the Salesman was great and even followed... up with me.. Now the Service Department been very helpful, I'm very greatful for all the help they gave me.. When I bought my car, I was selling cars at another dealer ship.. That's how much I liked my Outback..

The turn around time from the inquiry to the time they got back to me was great! I will always check their inventory when I'm looking for a new/used vehicle.

Very good customer service. Excellent sales personnel. Finance person was very creditable. Everyone made my experience smooth. I would recommend Lithia... Reno Subaru to anyone.

Just bought an 2020 ascent today . Michael our sales rep was friendly, helpful and gave us a great deal couldn't of asked for anything more . I'm giving... Michael 5 stars , great guy .