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Lithia Reno Subaru

4.7 out of 5 4.7
Rectangle 48
Sales 11:00 AM - 6:00 PM
Service Closed

Lithia Reno Subaru Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 8:00 PM

Saturday

9:00 AM - 8:00 PM

Sunday

11:00 AM - 6:00 PM

Service

Monday

7:30 AM - 5:30 PM

Tuesday

7:30 AM - 5:30 PM

Wednesday

7:30 AM - 5:30 PM

Thursday

7:30 AM - 5:30 PM

Friday

7:30 AM - 5:30 PM

Saturday

7:30 AM - 5:30 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since June 2008

At Lithia Reno Subaru, we offer new 2012 Subaru cars in Reno, along with used cars, trucks and SUVs by top manufacturers. Our sales staff will help you find that new or used car you have been searching for in Reno.

...



For years, our financial staff at Lithia Reno Subaru has offered expert advice for those seeking a great Subaru car loan or lease. Our service doesn't stop there. Reno customers can come in and take advantage of our knowledgeable Subaru car repair technicians and a fully-stocked inventory of Subaru car parts.

You can reach Lithia Reno Subaru any time by calling us or simply visiting our Reno Subaru dealership at 2270 Kietzke Lane

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.7 out of 5 4.7
1688 lifetime reviews. Includes reviews of Lithia Reno Subaru from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    May 12, 2020

    This is the second car we have purchased from Lithia Reno Subaru. Very trustworthy people.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi, thank you for your kind words and this wonderful review! We want all our customers to feel this way when leaving our dealership! We hope you conti...nue to choose us for all your automotive needs! Take care!

  • 5.0 out of 5
    April 8, 2020

    Great place to buy a car. The staff is very respectful.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi there, thank you so much for the great review! We welcome you back anytime you need help!

  • April 8, 2015

    I flew into Reno to purchase an Outback for my wife since the model and color she wanted was not available locally. I dealt with the internet sales manager... (Jesse) and he could not have been any more helpful or cooperative. He picked me up at the airport, took care of everything quickly and professionally and did not waste any of my time. I'm very happy with the price as well as the overall experience. I can not think of a single thing that could have been handled any better. I have no reservation about recommending this dealership and I tend to be picky and difficult to satisfy. I'm old and have purchased dozens of cars and this was the best experience ever.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 2 found this review helpful. Did you?
  • 3.0 out of 5
    March 26, 2020

    I came in for a basic oil change. It was a weekday morning so it was not very busy. I left my car and walked over to Lillys for breakfast as I was not... in a rush. I don't remember the service mans name? I did get a voice mall message while at breakfast to let me know that I needed a cabin Filter? I called back and left a message to go ahead and change the filter. He quoted the price of $100.00 for the part and labor, what I expected was a $75 oil change and it turned into a $200.00 visit. When I returned to the service center the work had not been down on the filter. I told the service man that I had left a message to go ahead and do the work. I guess he didn't retrieve it? He said that it would take just a few minutes to change the filter. My aunt was with me so we went to the lounge and sat at one of the tables. the service rep , came back twice to talk to a customer behind us on a small sofa. She had apparently bought a new car and hew as spending a lot of time with her discussing the options etc. We were there for at least 30 minutes and the service man finally came back and told me he didn't see us??? he never acknowledged me when i was sitting right in front of the other customer.? All he had to do was call out my name? Very poor service in my opinion, this was my third request for a review here you go!

    Not Applicable
    Customer Service
    3.0 out of 5
    Quality of Repair
    Not Applicable
    Friendliness
    1.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello,I am concerned to learn about your overall disappointment regarding your recent oil change experience. Your feedback is important to us and we w...ould appreciate the opportunity to discuss your concerns with you directly. Please feel free to reach out to me at your own convenience. I look forward to connecting with you.Best,Robert DowdRDowd@lithia.com

  • 2.0 out of 5
    March 26, 2020

    1, Call from Lithia saying I owe $500 deductible from a previous repair. Told him I was not about to pay that. That it was their responsibility to collect... from the insurance, Farm Mutual. Went back and forth; left it as I was not going to pay as t was not my responsibility. My insurance is State Farm. I was upset and angry. 2. When the repair was done (above) there was another problem under the car that wasn't checked. Had to take it back in to be fixed. 3. Passenger mirror broken. Lithia replaced with wrong mirror, and I need to eventually take it back in for replacement., Replaced with a lower grade mirror that did not match the driver side mirror. 4. My sunroof shattered because of a chip made from a gravel truck. The car then exposed to -3 degrees and up to 37 degrees on top of Pine Creek Pass, Idaho. Called Lithia at least six times and left message for person: 3 times one day, 2 times the next, 1 time next. Never returned my call. Gave up, and used Sunroof Express. 5. I've bought 2 cars from Lithia: a 2013 subaru legacy that was supposed to have all the safety features--and did not. Salesman error. Tried to make up for it with other offers, but would not replace as I had driven it brand new to Idaho (that was when I discovered we did not have safety featueres--blind spot and ability to slow down on its own when approaching other cars. 6. Bought a second 2017 subaru legacy, with safety features. Given Lithia a lot of business over the years Then bought a 2017 subaru. I have 3.

    2.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello,I am concerned to learn about your overall disappointment regarding your experience with us. We value your feedback and would appreciate the opp...ortunity to address your concerns. Please feel free to reach out to me at your own convenience. I look forward to connecting with you.Best,Randy GoldmanGeneral Manager rgoldman@lithia.com


    Worked with:
    Paul Bushnell

    Sales Professional

    (4.9) 118 reviews

  • 5.0 out of 5
    March 26, 2020

    The dealership was clean and pleasant. I was treated respectfully and my car was finished in a short amount of time. My service representative was great....

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the great review! We are happy to know that you enjoyed our services. Let us know if there is anything else we can help you with. We loo...k forward to your next visit!

  • 5.0 out of 5
    March 25, 2020

    I have been treated great from the day of sale.. Even the Store manager ( Randy ) came out to meet me.. Then the Salesman was great and even followed... up with me.. Now the Service Department been very helpful, I'm very greatful for all the help they gave me.. When I bought my car, I was selling cars at another dealer ship.. That's how much I liked my Outback..

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Lee, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Please reach out to us if th...ere is anything else we can do for you. We hope you have a great day.


    Worked with:
    Randy Goldman

    General Manager

    (4.7) 49 reviews

    Greg Thomas

    Sales

    NOT RATED

  • 5.0 out of 5
    March 13, 2020

    The turn around time from the inquiry to the time they got back to me was great! I will always check their inventory when I'm looking for a new/used vehicle.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Jessi, we're so pleased to hear that everything was completed quickly and to your satisfaction! Drive safe, and we'll see you on the road!

  • 5.0 out of 5
    March 2, 2020

    Very good customer service. Excellent sales personnel. Finance person was very creditable. Everyone made my experience smooth. I would recommend Lithia... Reno Subaru to anyone.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Pl...ease let us know if you have any additional questions about services you received and thank you again for choosing Lithia Reno Subaru!


    Worked with:
    Troy Cowan

    Sales

    (4.6) 18 reviews

    S Fregoso

    Sales

    (4.4) 10 reviews

  • 5.0 out of 5
    February 24, 2020

    Just bought an 2020 ascent today . Michael our sales rep was friendly, helpful and gave us a great deal couldn't of asked for anything more . I'm giving... Michael 5 stars , great guy .

    Not Applicable
    Customer Service
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    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to leave us a review, and congratulations on your new Subaru Ascent! We're glad you had a great experience with Michael ...and we'll be sure to share your kind comments with him. We appreciate you coming to visit us here at Lithia Reno Subaru, and we hope to see you again in the future - in the meantime, take care and please don't hesitate to reach out if there's anything else we can do for you!


    Worked with:
    Michael Romero

    Sales

    (4.5) 11 reviews

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