Sewell Lexus of Fort Worth

I bought an 07 escalade from Ken Dawson and did so from about 350 miles away over the phone and internet. He was extremely helpful and willing to do any and everything I wanted done and answered every question I had happily and with great detail. Sewell does a great job of being truthful about their cars and not hiding one little detail from the customer. I will not buy another car from anyone but Sewell. Very pleasurable experience, and I would recommend if you're looking for great quality cars at an affordable price, give Ken a call!

Sewell Lexus of Ft. Worth is the very best Dealer anywhere to buy and service a vehicle. We have purchased 6 new or certified vehicles in the past 10 years. Two from Sewell Lexus of Ft. Worth. The management and staff is the most professional, honest, knowledgeable and friendly in the business. Buying and servicing a vehicle at Sewell is the most pleasurable experience. I wish I could say the same about the other dealers I purchased vehicles from. Sewell is the epitome of customer service ! Today I purchased a certified 2011 Lexus IS 250 from David Adams a young professional, knowledgeable sales representative! Another great experience!

great experience, not pushy, helpful, I will purchase from them when they have the right vehicle.

I was a little apprehensive going to a dealership but David Adams made everything so easy and worry free. He was very responsive to every need. I do not think that I have been this excited about buying a new car and knowing that I made the absolute right choice. I will always recommend him to anyone that is in the market for a new car.

I am a previous Sewell buyer, and I had no issues when I bought my CT in 2011. However, something has changed in this company. Last month, my friend and I both purchased new Lexus vehicles from Park Place Lexus in Grapevine. We gave Sewell Lexus of Fort Worth ample opportunity to be our dealer of choice; however, Sewell failed miserably, if only because we never received phone calls in a timely manner. Sewell asked me for my contact info at one point during the process, because the sales manager, Gina Collins, wanted to contact me. I didn’t hear from her until 6 days later, but it was too late. I had already purchased a new Lexus from Park Place. I was ready to move on and forget what had happened, but my friend decided to buy a new Lexus as well. I gave Sewell another opportunity to try and win his business, in addition to winning my future business. I contacted Gina Collins and gave her the details regarding the RX purchase. My friend contacted her multiple times with no response back. This was after she asked for him to contact her. Again, she finally called him, but it was too late. I had initially told her that he was ready to move quickly on a purchase, and he did so with Park Place. I’m not sure what is different at Sewell now, but I will no longer consider them as an option during any buying or service needs. Honestly, a phone call (or email) is not difficult and/or time-consuming. Gina Collins said on both occasions that she could not call us back because of long meetings. Well, then she shouldn’t have requested our contact info. Someone else should have handled it. Basically, Sewell needs to know that they missed out on two buyers within 7 days simply because of no phone calls. These were two transactions that totaled well over $100K dollars (including extended warranties, dent protections, tire/wheel warranty, etc.), not to mention the thousands in future service-related revenue. Word of mouth is important, and unfortunately, these negative experiences leave me with little positive to say about Sewell. Bottom line: if you would like a hassle-free experience, stay away from Sewell Lexus of Fort Worth!!!

DO NOT GO TO THIS COMPANY!!!! They lie!!! They belittle you and the worst one of all was the general manger!! That place disgusts me!! Biggest waste of freaking time!

I contacted Sewell Lexus about an Acura TL that I found on cars.com. Within minutes I was contacted by Rick McIntire. Rick was very friendly and helpful regarding information on the car. He also took the time to go out to the car and verify items for me. The TL was a new listing and the dealer's photographer had not yet come out to take pictures of it, so Rick took pictures himself and sent them, then sent me an updated link to the high res pictures when they were on the website. That is much better customer service than what I've experienced from other dealers.

The service was quick and easy. Cameron Cummings (Service Advisor) was extremely courteous and effective. Unfortunately, the problem that appeared to be fixed is occurring again. I am scheduling another appointment to check into why this is happening. Thanks.

If you are in the market for a Lexus, Sewell of Fort Worth is the place to go. It's worth asking for Ken Dawson in sales. He's friendly, helpful, organized, and will bend over backwards to make you happy and get you the car you want at a great price. Highly recommend him. I won't work with anyone besides him for our next vehicle purchase. Butch Gautier was another employee at Sewell that was extremely helpful and pleasant to work with. Good job to the entire staff at Sewell of Forth Worth.

Used vehicle was just as advertised. The buying process went very smoothly. I would not hesitate to recommend this dealership to another person.