Hyundai of Paramus

They are fast, compassionate, hardworking They work to help anyway they can They are great

If there was an option of zero, I would've given it to this dealership. I spoke to someone named Paul who is allegedly their EV specialist. He gave me prices and reviews on every other EV car maker. Suggested I lease a Volvo EV because it was the least expensive and that's all that mattered. I could not get to see or drive anything , I was very disappointed and will never come back. As interested as I am in leasing a Hyundai I'm totally turned off.

Best service fast and clean All staff are so nice and courteous This repair shop is one of the best I had visited

I was dreading getting a new car, but Iggi brought the excitement as he made this process so easy. He was so patient and gave me all the information I needed. He made sure I was happy with my choice and got me to drive off the lot with our new Hyundai Tucson. My husband was also very happy with the choice and service! Brian in Finance was great and answered my questions so I can leave informed.

Iggi is the best Salesperson I have ever dealt with.. He took his time with me and explained everything I needed to know. Second time I’m using Iggi for my Hyundai and I absolutely love my ELANTRA and working with Iggi!!!!

They were great through the whole process of getting me the car I wanted. I am working out of state for a few months and would be back to NJ for only a few days. I found the car on line and they made everything easy for me in the buying process. On picking up my new Hyundai, I was thoroughly shown how everything works .

If you like wasting your time or perhaps observe an example of complete and utter incompetence, this is the place for you. I brought in my Ioniq 5 for service last year for some recalls, an inoperative USB data port for CarPlay and inoperative over the air updates. The service advisor was very dismissive and said that Hyundai’s don’t do over the air updates. Well, the Ioniq 5 was one of the first cars to offer that for some features and other users were getting their updates but mine weren’t working despite being subscribed to the blue link. Regarding the USB issue, again the service advisor was dismissive. I was told that my phone port probably needs to be cleaned, or that I’m probably using the wrong type of cable. This is an early model Ioniq 5 and others were having a similar issue of CarPlay constantly disconnecting. The known fix was to replace the USB port. But they didn’t want to listen to me and they did a “reset” of the radio system. When I got the car back, the USB issue was still present as ever and the OTA updates didn’t work. So I brought in the car recently again for another recall and the same issues with the USB and OTA’s. They said that they have to charge me a $250 diagnostic fee. I asked why if the car is still under the warranty. The service advisor said, that maybe I won’t be charged the fee but I still have to sign the form to allow the charging of the fee. I asked the service advisor what determines if I’m charged the fee? She said that she didn’t know!! What? This is your job!!! Finally I spoke to the manager and she said that the fee is charged if something outside the warranty is found to be the issue (flood damage, etc.). Ok this made sense but I don’t understand why the service advisor doesn’t know this simple fact. After leaving the car with them, they fixed the recall issue but said they needed to order the USB port. (Which they should have done on my first visit). They said the part will arrive in 2 days so I said they can keep the car and fix it when the part arrives. After 2 days it turns out they ordered the wrong part. So I pickup the car and they said the new part will be in next week and someone would call me. 2 weeks goes by and no phone call. So I called them and they had the part but hadn’t received the call. Finally they replaced the USB port and now CarPlay works. If they were more receptive the first time, or just cared enough to do a good thorough job I wouldn’t have to make 3 visits to get this fixed. OTA updates still don’t work though. I will never recommend a Hyundai to anyone again after these experiences. There is a book out there called “The Art of not giving a f—k.” It must have been written by Paramus Hyundai staff because this is where they really shine.

My vehicle had a bad thermostat the replaced it and never replaced the antifreeze the coolant bottle was empty went I checked it

Service was helpful and courteous. Do da do da do da do da do da

The dealership and sales team were professional, provided great service, and gave us a great deal.