Pearson Toyota

Mr. Tim Payton was our sales representative during our visit to Pearson Toyota. He did an incredible job showing us our 2025 Highlander. He went out his way to demonstrate the features of the Highlander--it was an impressive vehicle. Important to us was vehicle safety, and Tim showed us what the car offered in terms safety. He answered all our questions. He was very efficient in processing our paperwork and the set up our financing appointment. After the car was detailed, he spent additional time with us integrating our phones with the car system and went through all the electronic features the car offered. His attention to detail and concern for our satisfaction made a real difference in our car purchase!

The first this I want people to know is the salesman, Omar was fantastic and very helpful finding a car for me. The first week of December I totaled my 2019 Highlander Platinum, and the most important thing was that nobody was hurt. So when we discussed replacement car, I wanted another Platinum Highlander, but a new one. Little did I know how rare they were a this point. Omar at Pearson Toyota was able within a few minutes found me one to look.at. It was a Grand Highlander Platinum and had under 5000 miles, and was beautiful. It had everything I wanted and had never been sold to anyone. Omar and the entire staff at Pearson worked so hard and now less than 48 hours later it is sitting in my driveway. They made what for me is usually a very stressful situation very easy,plus everyone was so very kind. I would recommend Omar to anyone looking for a car. He went over and above for us and I think that's just his normal thing, and Pearson Toyota was a great place to do business. Thans to all of you that made my day possible.

BLUF: Predatory APRs, unreasonable retaining of deposits, good sales associates, ineffective management. It disappoints me greatly to have to make this review. My experience here drives me to warn any potential customers to be extremely cautious if not avoid entirely. I spent a great deal of time researching what my family needed in a new vehicle, and we eventually landed on a Grand Highlander. We found the specs we wanted at Pearson, but the vehicle was still being built. We were asked to make a $500 deposit and wait an unknown amount of time. After about 2 months, our vehicle was ready, and we made an appointment to pick it up. Before picking up, however, we discussed financing, and Toyota was only willing to consider an APR about 2% higher than other market leaders as well as outside financing, which we already had approved just in case. The catch was that Toyota pulled their military incentive as a penalty for using outside financing. After discussing the key points of the terms I decided not to enter into a contract I find predatory and mildly insulting to which the management basically thumbed their noses and said they'd be able to sell it anyway and keep my deposit. Do not do business with Pearson toyota if it can be avoided. They are aware the current market favors the dealer and they, unfortunately, have chosen to take advantage of potential customers.

My son needed a car immediately (he had hit a bear near Roanoke with his 2013 Yaris, and the airbags deployed...), so we went down to the dealership and spoke with Chandler Price on a Saturday afternoon. We wanted a Corolla hatchback, white, new. He was able to find one, and get deliver it to us Sunday afternoon! Very pleased, and very thankful!

Awesome service from Larry and the Red team!!! I only will use their service for my 2004 Marix as it’s still going strong and driving like the first day!!

Service Department quoted me a price (in writing) for a complete replacement of both front struts, I authorized the repair at that agreed price. Service Department later contacted me and said they had made a mistake on their quote and needed additional parts for the installation (not parts for additional things wrong but for the original installation) for which they needed me to pay over $800 above their agreed price. I refused to pay any more than the agreed price, and the Service Department (after advising me they had reviewed the matter with the General Manager) refused to honor the repair contract and instead put the vehicle back together with the old parts. In addition, the Service Department told me the vehicle had an oil leak and needed a major and expensive (almost $5,000) engine repair which another mechanic has said is not needed. I will not use them again for service and I will not go to them to purchase a vehicle.

From an email to a local news station... Dear Newsroom: I have 2 issues that might interest you: 1. Pearson Toyota is now using cameras to scan customers' cars as they drive in, and then using software to upsell/pressure sell customers into frontend alignments. However, once on the rack, both the Pearson mechanic and my mechanic confirmed my suspicion that the front-end did not need aligning. But, I caved in to the pressure sale, and the mechanic ended up breaking a bolt that they would have charged me over $500 to fix. My mechanic fixed it for $400. Pearson did not inform me or warn me in any way of the possibility of them breaking a bolt. My mechanic ended up removing the remaining bolts with heat. Pearson did not mention any possibilities at all, nor did they receive my consent. Yet, Pearson refuses to pay the bill despite their negligence and incompetence.

Great to work with in sales, and the service department makes my life so much easier.

Sad to be writing this as I was planning on having all of my maintenance done on my 22 Tacoma here but I feel like I should warn people of this location. I went in for my 30,000 milestone check (which wasn’t cheap because it’s a big package). When I went to pick up my truck I saw on my Toyota app that one of my tires was a little lower than the others. I assumed they forgot to fill that one which is no big deal and I was going to do it myself but a couple minutes as I pulled out of the garage at their location, I realized they had punctured my tire on the sidewall and I soon had a flat. Unfortunately I picked up my vehicle right before closing so my calls were not answered or returned. When I finally got through 3 days later after I had to buy and put a new tire on. (Another 200$)I explained the whole situation and they told me in summary that if I can’t prove it was them there’s nothing they can do about it. I just don’t feel safe bringing my vehicle there anymore without any accountability. Who knows, maybe next time I’ll pick it up with a huge scratch down the side and not be able to prove it was them.

Awesome Experience.. They went Beyond... My Son was very happy with his 1st purchase Thanks Michele