Pearson Toyota

the customer service and the service was excellent but I had a coupon for a $59.99 oil change (synthetic oil) and when I paid my bill it was $74.39. When... I asked why was I paying almost $15 more the excuse was that my car didn't require synthetic oil but I requested it so the oil change process required an additional fee (I drive a Toyota Yaris). There was no mention of an additional fee until it was time to pay the bill. I don't like being taken advantage of. Also, the service representative was very nice and professional and I know he's just doing his job, but he tried to sell me additional service repairs. I politely declined each recommendation and he would offer another service repair at a lower rate.

So, went in to buy a 4Runner from them and all seemed well over the phone let me know they could most likely and probably beat the other dealers offer... for my trade-in but they have to see the car to be sure. Which this dealership is about an hour away so i was trying to avoid going there if i didnt have to. So when i get they, they end-up just giving me the exact same offer on the trade and informed me they couldnt give me any money more, which i was assuming i'd receive more (made it seem like a dealer game and ploy to get me in). But after serious debate of this being the only dealer with the exact 4Runner in stock i wanted i decided i'd go ahead anyways and they said i could have the AFTERMARKET roof rack i had installed on my car. So when i goto leave, and i had taken my own purchased roof racks off they came yelling out that i cant have them cause he was informed it was apart of the deal. Even after they said i could have them, i didnt want to argue with them anymore, and they made it sound like i was wrong to take them off after i was told i could keep them. Which made me extremely angry cause they just kept changing their word. I especially didn't appreciate how they said they could sell me the crossbars for "the dealers cost" but it was exactly the same price that I could buy them for which was not their cost. I would have rather them not seem to pull one over on me. Anthony and the sales staff both seemed to play the dealer game really well and really made me feel undervalued as a customer, the only good thing was the finance manager. If you like to play dealer games (even though they claim to be transparent) and the joy taken out of buying a new vehicle go here, otherwise go elsewhere and save time and headaches.

I am not good about keeping up with the recommended maintenance schedule. At my last oil change the employee spent a lot of time answering all of my questions... about what is involved with my next big service on my vehicle, the time frame involved, and other questions. He was very patient and didn't try to hurry through the answers. Please keep this man for a long time! I like him. (Give him a raise, too. He's worth it.) I also really enjoy your coffee and peanut butter crackers.

Celeste was our sales person and she was competent, helpful and friendly. She patiently worked with us until we decided what car we wanted to buy. The... entire process was without any pressure, the business manager who did the paperwork was a pleasure to deal with. He answered all our questions. We had a small problem with the price and that's why we took one star off. But in the end everything worked out fine and Pearson was accomodating with their price. We would buy there again, it's a fine dealership.

Salesman knew and stood behind their product. They were willing to negotiate to a price that left both parties satisfied. I'm a repeat customer and quite... pleased. This also includes repairs and even warranty work.

My husband and I felt very welcomed and appreciated not being high pressured into a sale. Everyone was very warm and accommodating and took time to answer... our questions without prejudice! A very nice experience! Thank you!

Was very good, they vacuumed my car when they didn't have too, it was very sweet of them. The car was dirty.

Always a good experience. Larry is such a nice person and keeps me informed about my car and how long it will take to be finished. I waited for the work... being done on my vehicle.

I flew in from Texas to Virginia to pick up my new truck. Absolutely excellent experience. It was well worth it. If 10 is a max I give these guys a 20... ¿ I am extremely happy. Samual took care of me. Absolutely the best ¿

Everyone working for Pearson Toyota treats you like family. They make it very clear that they work for the you (customer).