Pearson Toyota

Bought a used RAV 4. Dealer refused to perform a VA state inspection. Dealer said they didn't have to do a state inspection. I found out later from the... VA State police the law says they do. Back brakes were shot. Wanted to charge me an extra $300 to replace them. That's why the would not do the inspection because they knew the brakes would not pass but why should I have to pay for them when it is their responsibility to make sure the care is legal to be on the road? I did the brakes myself for $180. Pointed out the tire icon light was on. They said they would take care of it. Got home and the next day the tire was flat. It had a nail in it. They added an extra $800 in fees which they put into the price of the used car when it went onto the lot for sale. So they got paid twice for this fee. Would not take off the $800. Waited over 3 hours to get to the finance officer to pay for the car which I did in cash. Never saw the salesman again after the test drive. Did not contact me to let me know the title and license were ready. I had to call them to find out what was taking so long and temporary was close to running out. What a poor quality place this is run by a bunch of ignorant people.

I visited this dealership looking to buy a used car. I ended up selecting another dealer, but not because anything this dealer did, just that I found another... car that suited my needs better. The staff was very courteous and pleasant, and the facilities was excellent. Lyndon, who was my salesperson, showed me a Toyota Corolla, and I had a great time test driving it. He was very informative about the car and the buying process. While this is a big dealership, I felt looked after, and really appreciated their time.

Larry Cardwell, is professional, very knowledgeable, honest, recommends only repairs that are required, explains the work that has been done, extremely... accommodating, cares about his customers, is a pleasure to work with and I have always experienced excellent service through him. I highly recommend requesting Larry as the only service representative to service your Toyota at Pearson. Billy Hobbs, Service Manager, manages an excellent shop. Thanks to both of you.

This dealership knows how to make you feel at home whether you're purchasing or not. It was a great experience for my husband and I. I will definitely... recommend to others.

Fast, painless, pressure free! Carl, Shannon and Greg are amazing! The atmosphere is fun and energetic. We won’t buy a car from anywhere else again. They... took extra time to find the right financing, were more than accommodating and went out of their way to make sure we were happy.

the customer service and the service was excellent but I had a coupon for a $59.99 oil change (synthetic oil) and when I paid my bill it was $74.39. When... I asked why was I paying almost $15 more the excuse was that my car didn't require synthetic oil but I requested it so the oil change process required an additional fee (I drive a Toyota Yaris). There was no mention of an additional fee until it was time to pay the bill. I don't like being taken advantage of. Also, the service representative was very nice and professional and I know he's just doing his job, but he tried to sell me additional service repairs. I politely declined each recommendation and he would offer another service repair at a lower rate.

So, went in to buy a 4Runner from them and all seemed well over the phone let me know they could most likely and probably beat the other dealers offer... for my trade-in but they have to see the car to be sure. Which this dealership is about an hour away so i was trying to avoid going there if i didnt have to. So when i get they, they end-up just giving me the exact same offer on the trade and informed me they couldnt give me any money more, which i was assuming i'd receive more (made it seem like a dealer game and ploy to get me in). But after serious debate of this being the only dealer with the exact 4Runner in stock i wanted i decided i'd go ahead anyways and they said i could have the AFTERMARKET roof rack i had installed on my car. So when i goto leave, and i had taken my own purchased roof racks off they came yelling out that i cant have them cause he was informed it was apart of the deal. Even after they said i could have them, i didnt want to argue with them anymore, and they made it sound like i was wrong to take them off after i was told i could keep them. Which made me extremely angry cause they just kept changing their word. I especially didn't appreciate how they said they could sell me the crossbars for "the dealers cost" but it was exactly the same price that I could buy them for which was not their cost. I would have rather them not seem to pull one over on me. Anthony and the sales staff both seemed to play the dealer game really well and really made me feel undervalued as a customer, the only good thing was the finance manager. If you like to play dealer games (even though they claim to be transparent) and the joy taken out of buying a new vehicle go here, otherwise go elsewhere and save time and headaches.

Celeste was our sales person and she was competent, helpful and friendly. She patiently worked with us until we decided what car we wanted to buy. The... entire process was without any pressure, the business manager who did the paperwork was a pleasure to deal with. He answered all our questions. We had a small problem with the price and that's why we took one star off. But in the end everything worked out fine and Pearson was accomodating with their price. We would buy there again, it's a fine dealership.

I am not good about keeping up with the recommended maintenance schedule. At my last oil change the employee spent a lot of time answering all of my questions... about what is involved with my next big service on my vehicle, the time frame involved, and other questions. He was very patient and didn't try to hurry through the answers. Please keep this man for a long time! I like him. (Give him a raise, too. He's worth it.) I also really enjoy your coffee and peanut butter crackers.

Salesman knew and stood behind their product. They were willing to negotiate to a price that left both parties satisfied. I'm a repeat customer and quite... pleased. This also includes repairs and even warranty work.