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Car shopping made easy
Excellent customer service by everyone. Friendly sales staff always willing to help or go the extra mile . Made car shopping less stressful and easy .
Water pump service
Great and I felt real comfortable that my vehicle was well taking care off
2021 Chevy Traverse
Alex Hockaday made the buying process quick and easy! Professional and honest! I highly recommend checking out what deals he has to offer if you are in the market for a new vehicle!
Always a great experience at the dealership. Friendly staff. Clean waiting area.
Good repairs but price of parts was wayyyy higher than what I could have bought
Thank you for the great feedback, Jamal! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Regards, Hampton Chevrolet Team
Aftermarket Rims Severely Scratched
I am updating my review based on my horrible experiences that I have had wit the Hampton Chevrolet Service Department. I got my 2020 Blazer in September 2020. I traded in my 2018 Malibu which had aftermarket rims on it. I wanted to take my rims to the the place where I bought them so that they could take the rims off for the trade in. The dealership told me not to worry they would remove the rims and I could pick them up. When I had them picked up,my boyfriend noticed that they had been scratched on the face of the rim. He requested to speak with the service manager, Joe Bonney who basically did not claim fault, as him and boyfriend got into a very heated discussion almost coming to blows. This type of behavior is unacceptable. This is not how you talk to and treat customers, especially since First Team is a company who claims to be committed to putting their customer's FIRST! They tried tried to sweep my issue under the rug by sending me to some offsite person to paint them for me. Needless to say that did not work out and I am stuck with rims I wished to sell since they would not fit the Blazer. I was never compensated from Hampton Chevrolet. Fast forward to November 2020. I bought a new set of rims for the Blazer which had to be custom made since the Blazer has a 6 lug bolt pattern. Those rims were almost $3K. My Blazer had an issue with the radio and it was taken into the Hampton Chevy service department to be fixed. My new rim had not been on the car for more than a few weeks and when I got it back from the dealership this time CHUNKS of metal my from rims are missing. This time I requested to speak with the GM. I was told by my salesperson that both managers were made aware and someone the would be contacting me. I specifically told then that I did not wish to speak with the service manager as his customer service skills are subpar. I was told that Paul or Dustin would call me personally after reviewing the cameras. I am still waiting. Instead Joe Bonney called me again against my wishes and again my issue has not been resolved. I just want to know how many losses Hampton Chevy expects me to take? How many times will me issues be disregarded? This is very disappointing because I stand firm behind the Chevy Brand and Hampton Chevrolet is not doing them any justice. A paying customer cannot keep taking losses. MY ISSUE NEEDS TO BE ADDRESSED PROPERLY with and outcome that is not in the best interested off the dealership.
We acknowledge your review and are currently looking into the events you’ve detailed.
Done fast right and without flaws. I was able to make an appointment that met my needs early in the morning. They took me in and got started without wait.
We appreciate your kind words, Anthony. We are glad that we could get your car fixed up and back in good running order. Thank you for your recommendation as well. If there is anything more we can do please come back and see us again any time! We look forward to your next visit. Take care. Regards, Hampton Chevrolet Team
I have bought my last 3 cars from here. I just bought another used car, everyone was wonderful! Anyone looking to buy a car should go here u wont be sorry!
Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Benny Cash General Manager 281-421-2800
Would buy from again
Staff was friendly, honest and informative. I did not feel the pressure to buy anything. I would buy from them again.
Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or message us if there is anything else we can do to help you. Regards, Hampton Chevrolet Team
Hampton Chevy is a great dealership. I recommend anyone looking for a new/used vehicle to check them out. Extremely professional staff and super clean facility.
Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Regards, Hampton Chevrolet Team