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2022 state dealer award
View 12 awards
2022 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
(508) 251-6588 (508) 251-6588

Reviews

(2,120 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of AutoMax Preowned Marlborough from DealerRater.

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Easy and pleasant experience

This was our second purchase from this dealership, and the experience was even better than the first. Emily is very professional and a pleasure to deal with. Thank you

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Very pleasant car buying experience

I went to this dealership initially because they had a pre-owned car with the specs I was looking for which included a below market price. The Salesman, Alan, and Business Manager, Lance, were very cordial and professional. The test drive was positive and the car was as advertised. I pointed out that the tires would need replacing soon and they immediately agreed to replace the tires without any further discussion. They then told us some additional repairs they were making such as a new battery. All in all. a very positive experience and painless transaction. I recommend this dealership to anyone looking for a late model, pre-owned vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Excellent Sales and Service!

We had a very good experience at Automax in Marlborough, MA. My wife and I stopped by to "take a look" ended up buying a 2014 Kia Sorento. Chris Trombley was very helpful and courteous. He didn't pressure us into purchasing a vehicle, but was very helpful as he assisted us in the process. Carol in finance was a pleasure to work with. The detailing Crew was fantastic and our vehicle looked very nice after they went thru it. We are very pleased with our vehicle and wanted to say "Thank you!" and keep up the excellent service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Ignored and then laughed at

I came in on a Sunday and I was not greeted by anyone. I sat down and waited for approximately 15 minutes before finally getting up and asking someone for help. When I asked to look at a car, Paul seemed confused as to why I was there. He then told me that Sunday is when people buy cars, not look at cars. He seemed so flabbergasted about it that I almost left because he made me feel unwelcome. This feeling continued throughout the process. In addition, he'll let the car be seen by a mechanic, but only if it's within five miles and he brings it to the mechanic. He then laughed at me when I said I needed to think about the purchase before filling out a credit application (which I don't need but he forces you to use credit to buy the car in order to get The advertised price). I should have known from the minute I walked in that this is a bad dealership. The entire thing was sketchy and I feel bad for people that are taken advantage of by Paul.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

They go the extra mile

I recently purchased my new Volvo here. I was given a good price for my old one as a trade in, and the new one had any dents and dings removed before I took possession of it, free of charge. It looks brand new! The few times I've had to call to request something, such as when I forgot something in my old car, it got attended to immediately. AutoMax Preowned goes the extra mile for the customer, and I really appreciate it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Amazing and so efficient

Just bought a Jeep Compass, process was just so quick and easy. no pain! Christ Trombley was very helpful and approacheable!! Chris was just a great guy!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi carguru96, We're so glad you had a great experience with our dealership! We look forward to being of service in the future, whether it's for your next vehicle or a tune-up on this one. Best, Team Automax

Paul DiCarlo and Automax are the best

I have purchased six vehicles from Paul DiCarlo and the great people at Automax in Marlborough and Framingham, MA. The selection, the service and the pricing are unbeatable. I highly recommend Automax to anyone looking for the best deal and easiest experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi Hatchman, We're very happy to hear that so many of our team did their best to make sure you had a excellent experience. Let us know if we can do anything for you in the future, whether it's service or your next car! Best, Team Automax

Best customer Service!

I was very pleased with my experience at AutoMax Preowned Marlborough. The entire staff was friendly, from the moment I walked in. The saleswomen were respectful, they did not push me. After discussing, I made the decision to purchase the car, and I m so happy with my car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi Rodrigo 0828, Thank you for taking the time to write this, we're always glad to hear when a customer leaves satisfied. Please let your friends and family know about us, and we look forward to working with you in the future! -Team Automax

Paul DiCarlo is THE MAN!!!!!

Thank you so much Paul my Daughter and I are very pleased w the two cars we purchased from you. You made our experience fun and exciting!!!! PAUL YOUR THE MAN!!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
1 person out of 1 found this review helpful.
Dealer response

Hi Jules12345, So glad you and your daughter had a great experience with us! I hope we can help out with any future car purchases, and please be sure to let your friends and family know about us. Best, Team Automax

Paul DiCarlo is The Man!!!!!

Thank you so much Paul Dicarlo. You made it such a fun and exciting experience in helping me and my daughter purchase 2 cars. Made us feel like family. So honest and sincere

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
1 person out of 1 found this review helpful.
Dealer response

Hi Mleblancrealestate, Thanks so much for the review, I'm glad we were able to make your experience the best possible. Please let your friends and family know about us, and we hope to continue doing business with you in the future. -Team Automax