Reviews
The buying process was smooth and made easy by my sales
The buying process was smooth and made easy by my sales man Grant Fuller. He answered all my questions and was very professional throughout the process
The buying process was smooth and made easy by my sales
The buying process was smooth and made easy by my sales man Grant Fuller. He answered all my questions and was very professional throughout the process
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
2019 GLC 43 AMG under CPO which had a factory defective
2019 GLC 43 AMG under CPO which had a factory defective MOONROOF which leaked and corroded amplifier control unit. $8600 to repair and told that this failure in workmanship is not covered. Beware buying a CPO and be sure that they warranty moonroof as dealer claims it happens frequently. Nice little revenue booster for slow summer repairs.
2019 GLC 43 AMG under CPO which had a factory defective
2019 GLC 43 AMG under CPO which had a factory defective MOONROOF which leaked and corroded amplifier control unit. $8600 to repair and told that this failure in workmanship is not covered. Beware buying a CPO and be sure that they warranty moonroof as dealer claims it happens frequently. Nice little revenue booster for slow summer repairs.
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- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
We would like the opportunity to address your concerns. Please reach out to our General Manager directly at (800) 351-7403 when you have a chance. Thank you.
Couldn't be happier with the whole transaction.
Couldn't be happier with the whole transaction. The staff was amazing! Vehicle price and condition was incredibly 10/10 recommend
Couldn't be happier with the whole transaction.
Couldn't be happier with the whole transaction. The staff was amazing! Vehicle price and condition was incredibly 10/10 recommend
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we're so glad you had such a wonderful experience with us! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Brantley was so very helpful and knowledgeable, made my
Brantley was so very helpful and knowledgeable, made my purchase easy and pleasant, recommend them highly, honest and truthful.
Brantley was so very helpful and knowledgeable, made my
Brantley was so very helpful and knowledgeable, made my purchase easy and pleasant, recommend them highly, honest and truthful.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Robert, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!
Serguei was our salesman and was very efficient and
Serguei was our salesman and was very efficient and respectful from start to finish and even after the sale. He brought a personal touch to the entire transaction and followed up several times with us over the 5 to 6 weeks after the sale.
Serguei was our salesman and was very efficient and
Serguei was our salesman and was very efficient and respectful from start to finish and even after the sale. He brought a personal touch to the entire transaction and followed up several times with us over the 5 to 6 weeks after the sale.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, We regret to hear that you had a negative experience with us. Our General Manager would appreciate the opportunity to speak with you directly about this situation. Please reach out to us at (800) 351-7403. We look forward to hearing from you.
Kris was cordial and informative, but before and after
Kris was cordial and informative, but before and after the sale. I highly recommend him.
Kris was cordial and informative, but before and after
Kris was cordial and informative, but before and after the sale. I highly recommend him.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!
I contacted the dealership to speak with service
I contacted the dealership to speak with service regarding a SL450 that we took ownership of that day. Having been stored for a period, it had several issues, particularly with a malfunction of the Vario-Roof that we were unsure how to handle. Michael Ghiris was outstanding in explaining and helping identify ways to resolve the issues. He even offered to travel to us to help resolve the issues. While this was an incredible offer, I could not accept due to pre-scheduled meetings. Instead, we later drove the vehicle to the dealership. On arrival, Michael warmly greeted us and even obtained support from a very talented technician who quickly adjusted roof mechanism to resolve the issue. Michael went above all expectation to ensure we were satisfied, even though we technically were not a customer nor had an appointment. He was very personable and demonstrated both his professionalism and care for us as Mercedes owners. If you have the chance to utilize Mercedes Benz of Fort Myers service center, I highly recommend Michael. Thank you.
I contacted the dealership to speak with service
I contacted the dealership to speak with service regarding a SL450 that we took ownership of that day. Having been stored for a period, it had several issues, particularly with a malfunction of the Vario-Roof that we were unsure how to handle. Michael Ghiris was outstanding in explaining and helping identify ways to resolve the issues. He even offered to travel to us to help resolve the issues. While this was an incredible offer, I could not accept due to pre-scheduled meetings. Instead, we later drove the vehicle to the dealership. On arrival, Michael warmly greeted us and even obtained support from a very talented technician who quickly adjusted roof mechanism to resolve the issue. Michael went above all expectation to ensure we were satisfied, even though we technically were not a customer nor had an appointment. He was very personable and demonstrated both his professionalism and care for us as Mercedes owners. If you have the chance to utilize Mercedes Benz of Fort Myers service center, I highly recommend Michael. Thank you.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Mike, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
Excellent experience!
Excellent experience! Staff was wonderful, friendly and quick! Highly recommend this dealership! We love our new car!
Excellent experience!
Excellent experience! Staff was wonderful, friendly and quick! Highly recommend this dealership! We love our new car!
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
The entire process was a breeze.
The entire process was a breeze. Grant was extremely helpful when I had questions about the vehicle. Mercedes-Benz of Fort Myers went above and beyond to ensure a quality experience.
The entire process was a breeze.
The entire process was a breeze. Grant was extremely helpful when I had questions about the vehicle. Mercedes-Benz of Fort Myers went above and beyond to ensure a quality experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We really appreciate your positive review! We look forward to your next visit! Take care!
Second time buying a car from Mercedes Benz of Fort
Second time buying a car from Mercedes Benz of Fort Myers. From the test drive to the final paperwork the staff was professional, knowledgable and courteous. Thank you for making the car buying process less of a hassle!
Second time buying a car from Mercedes Benz of Fort
Second time buying a car from Mercedes Benz of Fort Myers. From the test drive to the final paperwork the staff was professional, knowledgable and courteous. Thank you for making the car buying process less of a hassle!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Mary, we really appreciate your positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!