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Don Herring Mitsubishi Plano

(1,097 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–7:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
2018 state dealer award
View 10 awards
2018 state dealer award 2016 state dealer award 2015 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (469) 257-0776 (469) 257-0776
Used (469) 257-0981 (469) 257-0981
Service (469) 257-0502 (469) 257-0502

Reviews

(1,097 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Don Herring Mitsubishi Plano from DealerRater.

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My car insurance company (GEICO) said that my car is

My car insurance company (GEICO) said that my car is totaled, so I had to buy another car. When I told this to my brother, the first company that came to his mind was Mitsubishi. He knew Scott Fickert because he had bought Mitsubishi Highlander from him. When I mentioned to Scott that I want compact car with good mileage. he showed me Mitsubishi Mirage. He shared with me all the positives and let me take it for a test drive. It was a great experience and I immediately decided to buy it. I got a text from Scott stating that if I have any trouble in anything, he is here to help me. Then I went to him to him to set up my GPS. He has been a great help and has always welcomed me if I have any questions!

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are so sorry to hear that you previous car was totaled! It is never fun to buy a car in that situation! We are so glad your brother referred you to Scott! Thank you so much for allowing Scott the opportunity to assist you with your new car purchase! We appreciate you taking the time to leave us a review!

Once again I received A+ service from this

Once again I received A+ service from this dealership. I knew Scott wanted me to be happy with my purchase. He was patient with my questions and clear in his explanations. Very professional, top notch service.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for allowing Scott and the team to assist you! We appreciate you taking the time to leave us a review!

Scott was very helpful to me in getting to a deal that I

Scott was very helpful to me in getting to a deal that I could accept. Thank you Scott, Bob Braack

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new car! We appreciate allowing Scott and Domingo to assist you! Thank you so much for taking the time to leave us a review!

This dealership will run a diagnostic test on your

This dealership will run a diagnostic test on your vehicle to see what’s wrong with it. But, if you chose not to use them to fix your car, then they’ll charge you for $179 for diagnostics you didn’t ask them to do! Then, they still not sure what’s wrong with my car! Isn’t that deceiving?

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  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Great greeting when I arrived.

Great greeting when I arrived. Went over what needed to be done. I can always count on my Outlander Sport being done right. So happy with Mitsubishi.

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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for allowing Preston and the team the opportunity to assist you! We appreciate you taking the time to leave us a review and your feedback!

Scott was excellent.

Scott was excellent. He was very attentive and made sure we found the vehicle we loved.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

We are so glad to read that you love your new Mitsubishi! Thank you so much again, for allowing Scott the opportunity to assist you! Please let us know when you are ready to schedule your first oil change and we can take care of that for you!

Scott went above and beyond to make sure I received the

Scott went above and beyond to make sure I received the vehicle I wanted. Scott is very professional.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new vehicle! We appreciate you allowing Scott and the team the opportunity to assist you. Thank you for taking the time to leave us a review!

I have counted on Don Herring for five years.

I have counted on Don Herring for five years. All of the staff are courteous ,friendly and professional. The service department personnel keep you informed but are not pushy. And they go out of their way to help.Special shout out to Preston who retrieved a special earring!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for continuing to allow us to assist you! We appreciate your kind words and taking the time to leave us a review!

Exceptional service, knowledgeable, patient, and

Exceptional service, knowledgeable, patient, and dedicated; Scott Fickert made my car purchase smooth, hassle-free, and enjoyable. Highly recommended!

Rating breakdown (out of 5):
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  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new car! Thank you for taking the time to leave us a review! We appreciate you allowing Scott and the team the opportunity to assist you.

He was very kind and helped us a lot.

He was very kind and helped us a lot. I recommend them. one hundred by one hundred.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Oh WOW! Thank you so much for your kind words! We will be sure to pass them along to Scott! We appreciate you allowing him and the team the opportunity to assist you. Thank you for taking the time to leave us a review!