Roberts Toyota

Last week while driving north on I-65 I noticed a billboard for Roberts Toyota of Columbia, TN. I had been in the market for a new 4Runner and put a deposit down on one at another dealership over 6 weeks before and had been getting 'the runaround' from that dealership. I phoned Roberts Toyota & Mr. Gene Sauls - The Sales Manager answered the phone and said come on in and we'll help you out. I arrived about 15 minutes later and met him and he worked to get me a new 4Runner. In just a little while after working with my sales person, Mr Cris Stutts and the General Sales Manager, Spencer Dudley they made me a deal and I left with a new 2016 4Runner SR5 Premium. The staff at the dealership made me feel welcome, didn't pressure me into buying anything that I didn't want and to say the least the experience was by far the best I've ever experienced at a new car dealership. I either talked or visited with 5 other Toyota dealers in Middle Tennessee and the experience at Roberts Toyota should make the other dealerships ashamed. I would highly recommend the buying process at Roberts Toyota in Columbia, TN.

Salesman Joe Crenshaw was knowledgeable, low-key and comfortable to work with. This is the second vehicle we have purchased from Roberts Toyota. Ten years ago their sales person was also knowledgeable, low-key and comfortable to work with.

Almost two weeks ago, I began searching for a new Toyota Camry. All total, I had conversations with five different dealerships in middle Tennessee. Only one went out of their way to offer me excellent customer service, a great deal, and the best car buying experience I've ever had: Roberts Toyota. Thanks Catherine Roberts, Erin Phelps Smith, Spencer Dudley, and Mike Milligan for your incredible service. I love my new Camry!