Reviews
Robert’s Toyota stole 2,000 dollars from me on a deal that didn’t go through . They sent me home with the 2026 Highlander and made me believe I was approved and financed through Toyota Financial Services. Then I get a text message asking me for more information. My wife and I were perplexed . We bought 2 other Toyotas earlier this year with no issues. I have hired a national law firm to sue them for misrepresentation and for not returning my 2,000 down payment. I filed a complaint with the consumer financial protection bureau and the Attorney Generals office . I have also filed a complaint with Toyota and the Federal Trade Commission. STAY AWAY this is a CRIMINAL DEALERSHIP .
Robert’s Toyota stole 2,000 dollars from me on a deal that didn’t go through . They sent me home with the 2026 Highlander and made me believe I was approved and financed through Toyota Financial Services. Then I get a text message asking me for more information. My wife and I were perplexed . We bought 2 other Toyotas earlier this year with no issues. I have hired a national law firm to sue them for misrepresentation and for not returning my 2,000 down payment. I filed a complaint with the consumer financial protection bureau and the Attorney Generals office . I have also filed a complaint with Toyota and the Federal Trade Commission. STAY AWAY this is a CRIMINAL DEALERSHIP .
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
Probably one of the best dealerships in southeast TN dealership. Had top notch service and the sales team was very informative and kept me up to date on process during the entire process. If you are in market for a new Toyota see Samantha
Probably one of the best dealerships in southeast TN dealership. Had top notch service and the sales team was very informative and kept me up to date on process during the entire process. If you are in market for a new Toyota see Samantha
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Robert’s Toyota stole 2,000 dollars from me on a deal that didn’t go through . They sent me home with the 2026 Highlander and made me believe I was approved and financed through Toyota Financial Services. Then I get a text message asking me for more information. My wife and I were perplexed . We bought 2 other Toyotas earlier this year with no issues. I have hired a national law firm to sue them for misrepresentation and for not returning my 2,000 down payment. I filed a complaint with the consumer financial protection bureau and the Attorney Generals office . I have also filed a complaint with Toyota and the Federal Trade Commission. STAY AWAY this is a CRIMINAL DEALERSHIP .
Robert’s Toyota stole 2,000 dollars from me on a deal that didn’t go through . They sent me home with the 2026 Highlander and made me believe I was approved and financed through Toyota Financial Services. Then I get a text message asking me for more information. My wife and I were perplexed . We bought 2 other Toyotas earlier this year with no issues. I have hired a national law firm to sue them for misrepresentation and for not returning my 2,000 down payment. I filed a complaint with the consumer financial protection bureau and the Attorney Generals office . I have also filed a complaint with Toyota and the Federal Trade Commission. STAY AWAY this is a CRIMINAL DEALERSHIP .
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
I bought a used car from Dean internet sales there were some problems. After he got my money and the car was paid for he would not return my calls in a timely manner. Or he would give. me an answer and lie. Paul the general sales manager contacted me. Put on a big show like he was going to do something and never followed through. I Left him 3 messages.He has not contacted me back.. I asked the two of these guys why they were buying and selling repossessed cars , a new toyota dealer. They didn't even realize they were. I guess they're just desperate. Or they just don't pay attention. Once they get your money they are the hardest people in the world to get a hold of. But the bottom line is their service department and sales department are the worst. Do yourself a favor find a different dealer.
I bought a used car from Dean internet sales there were some problems. After he got my money and the car was paid for he would not return my calls in a timely manner. Or he would give. me an answer and lie. Paul the general sales manager contacted me. Put on a big show like he was going to do something and never followed through. I Left him 3 messages.He has not contacted me back.. I asked the two of these guys why they were buying and selling repossessed cars , a new toyota dealer. They didn't even realize they were. I guess they're just desperate. Or they just don't pay attention. Once they get your money they are the hardest people in the world to get a hold of. But the bottom line is their service department and sales department are the worst. Do yourself a favor find a different dealer.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
Policy does not permit pre-purchase inspection by an OEM certified mechanic. Big red flag..
Policy does not permit pre-purchase inspection by an OEM certified mechanic. Big red flag..
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Tony, thank you for taking the time to review us. I would love more information on this as we have no such policy. In fact, we welcome and encourage independent inspections on used vehicles, specifically ones that are out of warranty. I look forward to hearing from you. Paul Caruana, GSM [email protected]
Nice folks! They take care of you. I strongly recommend doing business at Robert’s Toyota!!
Nice folks! They take care of you. I strongly recommend doing business at Robert’s Toyota!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We strive for the best for our customers, and you've made our day with your review! Thank you for being a valued part of our family! - Roberts Toyota
Worst place I have ever been. Took forever to get car serviced and when I went to pick it up my windshield was broken. Andy of course they did nothing to try to make things right.
Worst place I have ever been. Took forever to get car serviced and when I went to pick it up my windshield was broken. Andy of course they did nothing to try to make things right.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Worst service I have ever had. I buy a new car every 2 years and I won’t buy another one from them. Took forever to get service done and when I went to pick car up my windshield was broken. They would not do anything to try to make things right. Zero stars this place is 💩
Worst service I have ever had. I buy a new car every 2 years and I won’t buy another one from them. Took forever to get service done and when I went to pick car up my windshield was broken. They would not do anything to try to make things right. Zero stars this place is 💩
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, y’all done an awesome job, thank you Roberts Toyota. See you in 5000 miles.
Thank you, y’all done an awesome job, thank you Roberts Toyota. See you in 5000 miles.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
It's our privilege to serve you! Take care and we'll see you next time here at Roberts Toyota!
Blake was very informative and had all the answers to my questions. I was in and out in 2 hours with a new Tundra.
Blake was very informative and had all the answers to my questions. I was in and out in 2 hours with a new Tundra.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to hear that Blake provided you with all the information you needed and made your visit efficient at Roberts Toyota. Enjoy your new Tundra, and thank you for choosing us!