Sandberg Volvo Cars

Great experience from start to finish. Will definitely recommend to others that this is the dealership to shop with. Excellent choice of vehicles and wonderful facilities.

I had the great fortune of contacting Damon at Sandberg Volvo Cars. We had a telephone conversation about my likes, dislikes, must haves and nice to haves to help him dial-in on the car I was looking for. (AWD sedan, new or CPO in my price range). We set an appointment and he had a couple options for me to look at when I arrived. He was very interested in my criteria and answered all of my questions. He was very supportive and engaged in his customers' satisfaction (myself and my husband, who came in later). I felt very comfortable with everyone involved in the buying process at Sandberg (not just my sales rep but all of the people involved) and for the first time in many auto purchases, I have absolutely no second thoughts about the wonderful S60 I brought home. Thank you Damon, Tim and DJ for your customer focus.

I've been going to this dealership for my vehicle's scheduled maintenance and for whatever reason they gave back the car unwashed. Car wash has been part of the service everytime I bring my car to this dealership which surprised when I got my car back.

My family and I came in late on a Saturday evening (literally one hour before closing) with the hopes of buying an XC90 we saw on the website. Immediately, when making the call to be sure it was okay to come into the dealership so late, we were greeted with a fun, lighthearted, but professional salesman (Bini) who gave us a great first impression. We arrived half an hour later with three kids under the age of 9 in tow and found a hospitable, child-friendly, clean, and professional organization. Jim soon joined our little team that was working to get this white XC90 secured. We laughed and smiled throughout the entire process, and found the transparency and empathy leap years different and refreshing from other times we've bought new vehicles. Although we were at the office until ten pm (yes, 10 pm), we never felt rushed or as if we were a burden. Even if we hadn't gotten a wonderful deal on our new car, I may have bought it anyway because the service was stellar. If you are vacillating on if you should and where you should buy your next vehicle, stop here and just head in. I promise you won't be disappointed!

I have used Sandberg Volvo since 2008 when I moved to the Seattle area. I have always felt that I was treated well and professionally, and it continues to this day. Working in service myself, to big ships engines in which you crawl inside the crankcase, for the last 36 years, I know what it takes to keep a customer informed about what is going on, and how you, as the service person, see what you see and why/how you then recommend on what needs to be done about the challenges faced. It is the same way of dealing with customers and things, that I experience every time I have my cars serviced at Sandberg Volvo.

Do not take your vehicle here they will rip you off and damage your vehicle more so you can come back and rip you a new one again.i went in to have my ets fixes and now my coolant is leaking out

I cannot recommend against doing business with this dealer strongly enough. It took weeks for me to get them to perform repairs on a major safety issue with a car I purchased from them, and when they finally did, the work was of such poor quality that I've been debating off and on whether to get it re-done.

Everyone at this dealership was horrible to deal with. It would take too long to explain but I spoke to the owner, the GM, two sales managers, and one sales person and no one would follow up with me. I was so so so fed up with them that I ended up talking to upper management at the Volvo Care Team. I would travel out of state to buy before dealing with them. Some of the worst customer service I have ever experienced.

Worst sales manager ever! I'd give ZERO start if I can. I called Bill Tapscott (the sales manager) on 5/29 for a test drive on 5/31, he said he will email me to confirm my appt...OK...No email was sent. So next day I called him again, then told him I'd like to set the appt 5/31 4pm, I even asked him which sales should I look for. He just told me to show up and "someone" will help me out. We were there on time, Bill initially helped to let us for test drive, then said "someone" will help us after that. After the long waiting, we realized all sales are busying with someone else, and the salesman don't even have time to show us the color we are interested in. Bill even came to tell us to leave if we can't even decide which color we want! (It's my wife's 40s birthday! she can definitely take her time to choose the color she is interested!) So what's the point of making appointment if you can even assign a salesman to us? You could have told us to come in a different day! We were out at 5:20, wasted 1 hour and 20 mins for nothing. Rude, unprofessional and arrogant. Very disappointment, I will never come back or recommend you guys to anyone I know!

I found a car I was looking for here.. From first contact till final paperwork, I was treated with respect. They went above and beyond to see that I got the car I wanted, with no switch and bait! What really blew my mind was they brought the car to me as my trade-in broke down at a gas station. They picked me up in new car and had someone stay with my trade-in till tow truck showed up!! Hands down the the best stress free purchase to !! I highly recommend this dealership. All staff is excellent and focused on the best service possible!⭐⭐⭐⭐⭐