Skip to main content

Shelor Motor Mile

(3,948 reviews)
Visit Shelor Motor Mile
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–8:00pm Closed
Sunday Closed Closed
2016 state dealer award
View 10 awards
2016 state dealer award 2015 state dealer award 2014 state dealer award 2013 state dealer award
2025 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (540) 553-8299 (540) 553-8299
Used (540) 585-4032 (540) 585-4032
Service (540) 585-4599 (540) 585-4599

Reviews

(3,948 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Shelor Motor Mile from DealerRater.

Want to share your experience with this dealership?

Write a review

Friendly salesman!!!

Daniel Paige was an A+++ salesman. He listened to what we were looking for and did not make us feel pressured into buying. Me and my husband were very comfortable dealing with him. He made the hour plus drive worth the drive My encounter in the business office however was quiet different. The lady was extremely rude and seemed to want to throw around her authority/position at the dealership. If it wasn't for Daniel Paige's friendliness, I would've walked away without the car after having to do business with this lady! My rating of 4 instead of 5 stars reflects the encounter with her!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

No Pressure

My car had just died, and we had put enough money on repairs, to make a payment on a Lamborghini. I dreaded seeing the salesman coming towards us, because I have no patience for pushy car salesmen. This young man was soft-spoken, and put no pressure at all on us. He was very patient as we test drove a couple of vehicles. His name was Joe Diamond. He was so polite and such a pleasure to do business with. I won't go anywhere else to purchase vehicles in the future. Good job Joe Diamond! We love our KIA Sportage, thank you so much!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Nathan Thomas rocks

We dealt with Nathan Thomas an it was a pleasure he treated us as if he has known us forever he was great an made me want to keep buying from him

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Excellent

The team at Shelor treated me with sincerity and transparency. This is my first time buying from Shelor and I will definitely return in the future. I have told friends and family about the ease of access and quality of the dealership staff. Thank you Doug for a great first experience with your company and for exceeding my expectations. You guys were very knowledgeable, helpful and went out of the way to see that my needs were met.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Stress Free

Buying a new car can be stressful. I want to thank Rick Harrison for making me feel at ease. He's the man to see if you're looking for a car. I will recommend family and friends to visit Shelors for their next car purchase!! I appreciate you making my dream a reality.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great Experience!

Mike went above and beyond to get me a great vehicle. There were a lot of moving parts in this process, him, his manager, and the other guys in the office were very helpful. Mike took the time to find me a great vehicle, and took his time to help me get things together for the financing company. I was having a terrible experience with my insurance companies, but Mike really went above and beyond anything I could have asked for. I really appreciate everyone at Shelor Motor Mile Kia, in addition to the guys in financing. Bryan Howe did my financing. He was informative and helpful. Overall, it was a great experience at Shelor Motor Mile and I will continue going there for my vehicles.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Roger Hollandworth

Salesman John was great , very professional and met all our needs.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process 3.0
  • Quality of repair 1.0
  • Overall facilities 3.0
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Shelor thanks you for your positive review! Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you in the future!

owner

Customer service was responsive and servicing of the car was timely. Overall a good experience.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

It's great to hear that you had such a positive experience having your vehicle serviced at Shelor. Thank you for the positive feedback! We value your business and look forward to your next visit.

Taking Care of some Toyota Recall notices

Great, respectful customer service. Work was done in a timely fashion. I was there to take care of two recall issues.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

It's great to hear that you had such a positive experience having your vehicle serviced at Shelor Toyota. Thank you for the positive feedback! We value your business and look forward to your next visit.

Great to deal with!

Fantastic Customer Service! Everyone that I came in contact with was professional, courtesy, and very nice. I will recommend them to all of my friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Shelor thanks you for your positive review! Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you in the future!