Reviews
Found help when I really needed it.
Shannon is a great salesman, not pushy and goes above and beyond to help. I'm not the easiest person to deal with and he had lots of patience. I highly recommend going to see him at shelor motormile.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Simple and quick!
Kris and Brandon made our car buying experience seamless! Will use Shelor in the future. They were very accommodating and friendly through out the entire process.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Charles miller
I have bought two vehicles from Charles, he is very professional and knows the vehicles he sells. I purchased a 2012 mustang gt and a 2014 fx4 f150 and he knew both vehicles inside and out. Highly recommend him or Ben Vance.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Subaru service
Brian Lawson and his team always are professional and friendly to work with.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Marie, thank you for review about your experience at Shelor Motor Mile service with Brian Lawless. We appreciate the feedback and we look forward to servicing your vehicle again in the future!
Fast and Friendly
The service department at Shelor is top notch and always treats us great!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Chuck, thank you for review about your experience at Shelor Motor Mile service. We appreciate the feedback and we look forward to servicing your vehicle again in the future!
Sub Standard Repasir results in blown motor
Shelor did not do a proper job on a repair done 8/1 and my award winning show car has a blown engine thanks to them. They did NOT remove all metal from my engine from a repair they did and the engine blew up. I was accused in 8/9/18 for putting metal into my engine to cause the engine failure. Had to get a lawyer because the dealership isn't doing the right thing. Once I stated that Shelor was not going to do any further "repair" on 9/12/18 Rocky said essentially he was going to settle with me but decided he won’t do anything due to my attitude and due to the fact that they have no legal or moral obligation to me.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Michelle, We strive for 100% customer satisfaction and we would like to speak with you regarding your concerns. Please call our service manager, Alan Carter at 540-260-9926. Thank you-
Superior Service
Purchased car new in California in 1999, vehicle has had nothing but Toyota dealership service since. Retired military,having been stationed in other states, I have found that the quality of Toyota dealership service is pretty much consistent..
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Tony, thank you for review about your experience at Shelor Toyota service. We appreciate the feedback and we look forward to servicing your vehicle again in the future!
Excellent staff
Excellent service staff. Very polite and willing to go the extra mile.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Bonnie, thank you for review about your experience at Shelor Motor Mile. We appreciate the feedback and we look forward to servicing your vehicle in the future!
Service department
I would like to say thanks to Brian Lawless for the great service always and for being helpful and friendly and always answers my questions. We go there very often for service with both of our vehicles. We have always been very happy with Shelor Motor Mile service. Brian also will get us a ride from there shuttle service if we have to stay very long. This is a very great service to offer customers and thanks to those shuttle drivers.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Marvin & Dottie, thank you for review about your experience at Shelor Motor Mile with Brian Lawless. We appreciate the feedback and we look forward to servicing your vehicle again in the future!
Service Recall
Excellent Service !! Work was done in a timely manner. Great waiting area.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
John, thank you for review about your experience at Shelor Motor Mile. We appreciate the feedback and we look forward to servicing your vehicle in the future!