Reviews
Write a reviewThis express service department was great.
This express service department was great. Ronald Stewart took care of our car and us!
This express service department was great.
This express service department was great. Ronald Stewart took care of our car and us!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! Ronald and our team sincerely value your business and look forward to your next visit.
Thoughtful and thorough.
Thoughtful and thorough. I’ll always ask for him. Service was great
Thoughtful and thorough.
Thoughtful and thorough. I’ll always ask for him. Service was great
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Stay Away
Stay away. This place does not inspect their used vehicles prior to reselling to the public nor do they care about the safety of their customers The Honda CRV I purchased from them only lasted a few months because the wheel practically fell off while driving the speed limit on a side road. Fortunately it didn’t happen on a highway. For peace of mind, after the incident occurred, I called the dealership requesting them to provide me with documentation showing the vehicle was thoroughly inspected prior to selling the car to me. All I was looking for was something that showed they inspected the brakes, control arms, tires etc. (basic safety checks) Interesting enough, all they provided to me was the state inspection report. Nothing else For what it’s worth, this is the first time in my life posting a negative review, but felt it was necessary because they think it’s okay to put a persons life in danger. DON’T BUY FROM THEM - ESPECIALLY A USED VEHICLE
Stay Away
Stay away. This place does not inspect their used vehicles prior to reselling to the public nor do they care about the safety of their customers The Honda CRV I purchased from them only lasted a few months because the wheel practically fell off while driving the speed limit on a side road. Fortunately it didn’t happen on a highway. For peace of mind, after the incident occurred, I called the dealership requesting them to provide me with documentation showing the vehicle was thoroughly inspected prior to selling the car to me. All I was looking for was something that showed they inspected the brakes, control arms, tires etc. (basic safety checks) Interesting enough, all they provided to me was the state inspection report. Nothing else For what it’s worth, this is the first time in my life posting a negative review, but felt it was necessary because they think it’s okay to put a persons life in danger. DON’T BUY FROM THEM - ESPECIALLY A USED VEHICLE
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, Vinny, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.
I made an appointment last week to have my recall work
I made an appointment last week to have my recall work done. When I showed up for the appointment, the parts were not available, so now I have go back. What’s the point of making an appointment if the parts aren’t going to be available? The service department should have known that they were out of the parts needed for the recall and I should’ve been told beforehand.
I made an appointment last week to have my recall work
I made an appointment last week to have my recall work done. When I showed up for the appointment, the parts were not available, so now I have go back. What’s the point of making an appointment if the parts aren’t going to be available? The service department should have known that they were out of the parts needed for the recall and I should’ve been told beforehand.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.
Excellent service.
Excellent service. To the point, no waited time.Our sale person was patient with us.and did a wounderful job
Excellent service.
Excellent service. To the point, no waited time.Our sale person was patient with us.and did a wounderful job
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Liz, for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!
The best place to maintain cars Treated well good place
The best place to maintain cars Treated well good place good staff Thank you for them
The best place to maintain cars Treated well good place
The best place to maintain cars Treated well good place good staff Thank you for them
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Rusty Wallis Honda.
Jason, the Service Manager at Rusty Wallis Honda provided
Jason, the Service Manager at Rusty Wallis Honda provided me with outstanding customer service. He followed up with me as he said he would. The work on my car was completed in a timely manner. The service provided to me by all other employees in the service department was excellent. I was very satisfied with the work performed on my vehicle.
Jason, the Service Manager at Rusty Wallis Honda provided
Jason, the Service Manager at Rusty Wallis Honda provided me with outstanding customer service. He followed up with me as he said he would. The work on my car was completed in a timely manner. The service provided to me by all other employees in the service department was excellent. I was very satisfied with the work performed on my vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to hear that Jason provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
The work is always quick and complete.
The work is always quick and complete. The employees are competent and friendly. It’s always nice to go there.
The work is always quick and complete.
The work is always quick and complete. The employees are competent and friendly. It’s always nice to go there.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
I had a great experience at Rusty Wallace they fixed my
I had a great experience at Rusty Wallace they fixed my tire came at work
I had a great experience at Rusty Wallace they fixed my
I had a great experience at Rusty Wallace they fixed my tire came at work
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Service was excellent and fast.
Service was excellent and fast. Cecilia provided excellent explanation of the service provided and answered all of our questions.
Service was excellent and fast.
Service was excellent and fast. Cecilia provided excellent explanation of the service provided and answered all of our questions.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Sean, Thank you for choosing Rusty Wallis Honda. Your service feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
