Stateline Chrysler Jeep Dodge

Very pleasant experience! Came in with no expectations on make and model of vehicle. Ron, Ernest and V were very helpful in helping us choose a vehicle that suited us and worked diligently to help meet our financial requests.

I visited Stateline on a Monday afternoon. At about 5 pm I was given a paper with a price for the trade in and a price for the new vehicle. My salesperson was brand new, didn't even have a business card yet. The new car sales manager (Tom) sat down at the desk and went over the offer. I said that I thought I'd move forward, that I'd call them the next day. The only reason I didn't execute then was I wanted to go home and look at finances and decide how much to put down in addition to the trade-in. Not a big deal. I called back at 8:30 the next morning to say I wanted to proceed. It took all day to get a call back ... I called 3 times. Poor Allison (the trainee salesperson) was distraught but was not permitted to return my call. FINALLY at 6 PM this Tom ("sales manager") called and said the trade-in offer I had been given was off the table because some person had been there when I was there who was willing to offer the price I was quoted but since I had not accepted it he'd gone on to somehting else. This was in NO WAY communicated to my while I was at the dealer ... no hint that it was now or never ... I was given a paper with the price on it and no suggestions that it was only good for that minute. THEN he laid the bomb that the rebate on the vehicle had been $2500 when I was sitting at the table with him and this untrained but nice lady. Unfortunately, in the period between 5 PM Monday and 8:30 AM Tuesday that rebate had been reduced to $2000. NO MENTION OF THIS while I was there. I wanted the vehicle I wanted and did buy it. But because of incompetence by this so-called new car sales manager, I was screwed out of $4200. I considered going to another dealer further away, but I did understand that they weren't going to do anything different. I had a great deal on the table Monday but NO ONE said ... take this now it won't be here tomorrow. The poor saleswoman did not have the knowledge to do it, and this Tom just didn't BOTHER. So I bought a car I liked, first new car in 4 years, and had tears in my eyes during the transaction because I felt I had been misled and badly treated. Since my poor little new employee saleswomen didn't even know enough to do the paperwork, they had another more experienced salesperson (Cedric) jump into help and he and the Finance Manager who did the paperwork both felt bad once they heard the story. The Finance Manager was wonderful, competent, and at least made sure I knew my concerns were heard by management. The last thing Cedric said to me was he wished he'd have seen me when I came in because he'd have made sure I knew if I didn't do the deal Monday numbers were going to change. a LOT. The little lady I did deal with said she wished they'd let her shadow someone so she could learn from their experience. They'd said they would but it never happened. She cannot POSSIBLY be successful without that. It isn't fair to her and it CERTAINLY isn't fair to the customer to put her out there unequipped to do the best job. I like my new car but I have a very bad taste in my mouth about the deal. If I'd gotten an experienced salesperson, or if Tom had done what should be his job, I'd have done the deal on Monday and saved literally thousands of dollars. Lesson learned ... do NOT just deal with the person who is standing on the lot. Find out before you go who is the top salesperson and march in and ask for them so you get complete information. In the case of Stateline, ask for Cedric. And NEVER EVER leave the building until you understand whether what you have been told today will be true tomorrow. I want my sales lady to be successful but this dealer has not equipped her to do that yet ... not fair to her and very expensive for me. Shame on Stateline.

The Internet Manager at this dealership promised to have a desired car transported from another location for my test drive. Sales manager said that only if I accepted his offer he would have the desired car transported. The sales manager was unprofessional throughout the negotiating process; he did not include the sales rep in the negotiating process. His first professional mistake was to demean my trade-in by pointing out minute scuffs and scratches. After that, he was overly aggressive and did not attempt to procure a sale for his sales rep; his pushiness was over the top. I will not recommend this dealership to my friends nor relatives. I will not buy a car from this dealership.

Negotiated everything above the board, no surprised. Very courteous service. Pleased with the experience

Service was swift and comprehensive. I did not feel pressured into anything in any way. Sales staff was genuinely friendly and I feel like Ron went out of his way to provide me with a good deal.

good response on offer and made a deal. my fourth vehicle from this location

Buyer Beware: Quoted Price X on Saturday with Trade-in, plus tax title & fees. Was called back on Tuesday and offered "out-the-door" price - salesman made it seem like this was a price for the car without trade-in. Upon further prodding, confirmed trade-in was included, but was "$800 more than last offer for trade." Doing the math, new price was X + $3000. Total of all taxes and fees was $1484. So they essentially offered me a worse deal by $1516. FYI...on used cars they attempt to charge $595 dealer fee and $495 Millenium Fee. Total dealer fees are $1090. They will tell you these fees are mandatory. Be careful of the bouncing ball with these guys. Scrutinize every number on the sales agreement.

One of the absolute works car buying experiences I have had to date throughout my entire life. I would never buy a car from this dealership and the folks the wrote positive reviews must have been paid to do so. I went in to look at and test drive a Jeep Grand Cherokee Overland. The car I was given had film/glue on the inside of the window from shipment. I did not even take the car on the highway because it was nightime and with approaching car lights the film made it increadibly hard to see. The sales person, Dennis Phillips was absolutely clueless about the details of the car and even more so when it came to dealer inventory and packages. Furthermore, it is custom at this dealership to add the Mopar package. And I am not talking about the Chrome, etc. But what they are calling the Mopar package includes rubber mats, cargo rubber mat, and locking lug nuts...they wanted an additional $1K on the car because of this and an additional add-on. This is non-negotiable. I am sorry, but rubber mats and locking lug-nuts do not add 1K. These are supposed to be "Options"....not forced options. The manager that Dennis brought over was incredibly arrogant and not helpful. I will be buying a car before the Holidays and I can assure you it will not be from this dealership. The sales person kept saying....I hear what your saying; yeah, i don't think so!!! It is truly unbelievable how bad these folks I encountered tonight are at their jobs...

My Sales Person Vince Thompson was very friendly, knowledgeable, and heplful. He answered all my questions and made this an easy process. This was the best car buying experience I have ever had. Thanks Vince!!!!!

I was impressed with the sales person who I met as I came up to dealership Very professional and was not a high pressured salesman. Was able to assist me in answering all questions about vehicle I purchased.