Stateline Chrysler Jeep Dodge

Brought Jeep Wrangler in for service. Overheating issues I've experienced for nearly 2 years from these 2 sister dealerships are still happening. They couldn't diagnose cooling issues properly from 2024 till now. After multiple diagnosis efforts, in 2025 told they'd have to tear down the engine at a cost of $6600 to see where coolant leaks might be. Instead, I had a rebuilt engine with a warranty installed since engine had 200k miles. After a while, car started having some cylinder misfire codes and a cam alignment code. Visited dealership and was told they could fix it. Charged $1900 for repairs, paid, and picked up car days later. Within 2 miles of dealership, same codes popped up. Brought car back, am told that $1900 was used to fix a wiring harness that was damaged, causing codes to pop up that weren't accurate. That was of course not disclosed, nor did I ever see the harness itself, or photos of it damaged. The mechanic that put the engine in says he is skeptical that there'd be damage since the replacement engine has 11000 miles on it. I should have insisted they fix the codes that they committed to fixing, but they were very convincing stating this harness was masking the true issues and had to be fixed to reveal the true problem. New charges of $2300 were presented to fix bank 1 cam shafts and phasers. I authorized against advice from others that I was being "taken", especially on a rebuilt engine with just 11000 miles. However, I just needed it fixed to get my life back, so I paid for the service to be done figuring I'd go to the engine company for the warranty. After many days, I was told all the repairs were done, 2 new cam shafts were installed, new phasers, etc. I get the car back and 2 days later the check engine light is back on, as are all the codes from even before the wiring harness repair was done that supposedly needed to be fixed to isolate the cam alignment issue. Basically the vehicle is back in the same exact spot it was before the $4100 total repair bill. I call and state I'll have to bring car back again, but I am up against a weekend, so figure I'll bring it after the weekend. I drive the car that weekend, and notice it's overheating again, same as before all this saga started. Coolant loss is noticed. Mind you, there's been a replaced radiator, water pump, all new hoses, etc have been installed since I brought the issue to this dealership at first. So, I bring the car back, and let them know that not only do I have all the same codes I paid to fix over 2 different diagnoses, but now the same exact overheating issues are back, even after an engine swap, water pump replacement, radiator replacement, hoses replacement, etc. Mind you, all parts are OEM and Mopar parts. Also, 4 thermostats in this timeframe, along with a new cam sensor. So, as a reputable dealer, how can this car have gone through all that and they can't figure anything out. Upon bringing my Jeep in this time, alerting them to all these issues, I get a call the following day saying my Jeep is taking too much time from their staff and other customers, and they decline to service my car any further. To that, I state, "you can't decline service on a vehicle you've charged me $4100 to fix yet haven't fixed at all". I informed them either provide a refund in full since the car isn't repaired, or fix it, but you can't state this is a declination of service after trying to fix it and failing. Aside from this, I've had 3 service advisors. The first one responded fairly well, but since then all calls and messages go unanswered. 2 service managers don't call back, don't text back after they tell me text them, and Voice Mails go completely unanswered as well. I escalate to the senior service manager, no calls back. Finally, I email the dealerships owner, get a call back very quickly from the dealership GM, who hears this all and tells me he will call me the following day, and 2 days later I've heard nothing. TERRIBLE SERVICE.

Shout out to Joshua from Stateline Dodge, Chrysler, jeep and Ram. Joshua was able to get my SUV checked in, diagnosed and fixed faster than expected. All without an appointment.

Service Dept prices a scam. Took in for routine 30,000 mile maint.Quoted $1944. Requested itemized breakdown and cost.Got down to approx $1300. Told needed new tires which is not in quoted price.Never needed new tires at 30,000 miles. Stated softer rubber put on new vehicles to give smoother ride that don't last as long.Canceled service. Took to our go to certified mechanic.Stated most services quoted not needed. Quoted $390.00. Huge difference in this dealers Service vs Sales Dept.

received an email 7/6/26 with no name to contact no phone that's all. i will not recommend this dealership to anyone

Just wanted to shout out Brandon Appenzeller at Stateline Chrysler Jeep Dodge, part of Mills Auto Group! He’s newer and still in training, but he did an amazing job helping me with my Jeep purchase. Super helpful, easy to work with, and made the whole process smooth. The entire team there was great too. If you’re looking, go see Brandon!

This is the only place that services my Jeep and they always do a thorough job when doing my regular oil changes and 18 point inspections. Hector Rivera is the best service advisor, has great customer service skills and is always addressing all my concerns and all of that in a timely manner as well! Also appreciate the great set up of their customer waiting area!

The service department at Stateline was very good. I will return again to have my vehicle serviced.

I bought my 2015 Jeep Wrangler from Stateline 11 years ago and had every service done at the dealership. I now own a newer Jeep Wrangler and continue to have Hector Rivera at Stateline oversee all service work. Whether it's an oil change, mechanical repair or installing a lift kit/wheels and tires, I only trust Hector at Stateline to take care of my Jeep. I especially love the videos they text showing you problems needing the be addressed with a detailed explanation of what needs repair. This is transparency at its best as dealerships and mechanics often get a bad name for misleading customers. Stateline has gone above and beyond to ensure customer satisfaction, trust, honesty and transparency. I won't trust my Jeep to any other dealership.

I bought my 2015 Jeep Wrangler from Stateline 11 years ago and had every service done at the dealership. I now own a newer Jeep Wrangler and continue to have Hector Rivera at Stateline oversee all service work. Whether it's an oil change, mechanical repair or installing a lift kit/wheels and tires, I only trust Hector at Stateline to take care of my Jeep. I especially love the videos they text showing you problems needing the be addressed with a detailed explanation of what needs repair. This is transparency at its best as dealerships and mechanics often get a bad name for misleading customers. Stateline has gone above and beyond to ensure customer satisfaction, trust, honesty and transparency. I won't trust my Jeep to any other dealership.

Brand new 2025 Jeep Grand Cherokee, 5500 miles. Tire Pressure System malfunction. Dropped off in a Monday afternoon, received text on Wednesday morning saying I missed my appointment! Oh wait, we made a mistake, we’ll take care of it. Lots of texts and calls saying all good. Friday afternoon, still not fixed but hopefully be ready next week…WRONG! I picked it up unfixed, will take it to another dealer who has a clue! Won’t be back for any reason…ever!