Stateline Chrysler Jeep Dodge

Service Dept prices a scam. Took in for routine 30,000 mile maint.Quoted $1944. Requested itemized breakdown and cost.Got down to approx $1300. Told needed new tires which is not in quoted price.Never needed new tires at 30,000 miles. Stated softer rubber put on new vehicles to give smoother ride that don't last as long.Canceled service. Took to our go to certified mechanic.Stated most services quoted not needed. Quoted $390.00. Huge difference in this dealers Service vs Sales Dept.

received an email 7/6/26 with no name to contact no phone that's all. i will not recommend this dealership to anyone

Just wanted to shout out Brandon Appenzeller at Stateline Chrysler Jeep Dodge, part of Mills Auto Group! He’s newer and still in training, but he did an amazing job helping me with my Jeep purchase. Super helpful, easy to work with, and made the whole process smooth. The entire team there was great too. If you’re looking, go see Brandon!

This is the only place that services my Jeep and they always do a thorough job when doing my regular oil changes and 18 point inspections. Hector Rivera is the best service advisor, has great customer service skills and is always addressing all my concerns and all of that in a timely manner as well! Also appreciate the great set up of their customer waiting area!

The service department at Stateline was very good. I will return again to have my vehicle serviced.

I bought my 2015 Jeep Wrangler from Stateline 11 years ago and had every service done at the dealership. I now own a newer Jeep Wrangler and continue to have Hector Rivera at Stateline oversee all service work. Whether it's an oil change, mechanical repair or installing a lift kit/wheels and tires, I only trust Hector at Stateline to take care of my Jeep. I especially love the videos they text showing you problems needing the be addressed with a detailed explanation of what needs repair. This is transparency at its best as dealerships and mechanics often get a bad name for misleading customers. Stateline has gone above and beyond to ensure customer satisfaction, trust, honesty and transparency. I won't trust my Jeep to any other dealership.

I bought my 2015 Jeep Wrangler from Stateline 11 years ago and had every service done at the dealership. I now own a newer Jeep Wrangler and continue to have Hector Rivera at Stateline oversee all service work. Whether it's an oil change, mechanical repair or installing a lift kit/wheels and tires, I only trust Hector at Stateline to take care of my Jeep. I especially love the videos they text showing you problems needing the be addressed with a detailed explanation of what needs repair. This is transparency at its best as dealerships and mechanics often get a bad name for misleading customers. Stateline has gone above and beyond to ensure customer satisfaction, trust, honesty and transparency. I won't trust my Jeep to any other dealership.

Brand new 2025 Jeep Grand Cherokee, 5500 miles. Tire Pressure System malfunction. Dropped off in a Monday afternoon, received text on Wednesday morning saying I missed my appointment! Oh wait, we made a mistake, we’ll take care of it. Lots of texts and calls saying all good. Friday afternoon, still not fixed but hopefully be ready next week…WRONG! I picked it up unfixed, will take it to another dealer who has a clue! Won’t be back for any reason…ever!

I have a 2022 Jeep Gladiator Mojave that is just a month past warranty and a known issue they will not cover now. Some Engineer thought it would be a good idea to put an electric sensor in the rear diff. Of course they leak and they know it. Poor design like that should be fixed by them at no charge.

My last experience with service unfortunately has led me to start looking elsewhere for a new family ride - not Jeep. Having owned this Jeep for less than a year, I’ve had more visits to service for recalls than oil changes. Trying to be understanding, still loving my Jeep and staying on top of my maintenance, I’ve been going to this Jeep location for all the work and also planned to get the annual oil change service. Last visit, dropped it off with the tech Alyssa, and recall work that was supposed to be 2 hours led to me getting a rental since the the software fix broke something else with the software. No problem, these things happen. What was unacceptable was our baby stroller was placed under the jeep and caused damage to the frame. Highlighting this I spoke with the tech and he took pics to send to the service manager, Joey. Coming back a couple of days later, I figure they’d make it right, apologize for the damage and compensate accordingly. Talking with the service manager, Joey, he basically says that the tech laid it nicely flat under the jeep and they wouldn’t cover wear and tear. Unacceptable… I give you my car to fix for a recall, the fix takes longer than planned, I have to reschedule work to come back and get my car. You put my baby’s stroller under the jeep with all the dirt/grime on the floor and under the vehicle. Damage it. And tell me everything I’m say is ‘allegedly damaged’ I can deal with all the stuff on our jeep but 💯 will not accept damage to my baby’s stuff and any gaslighting after. I’ll just ‘allegedly’ take my business somewhere else Bright spot is the stroller manufacturer was super understanding and is working to fix/recondition our stroller Free Of Charge State line Jeep In Fort Mill gets 👎👎