Reviews
I was very impressed with my first, 5000 mile checkup and...
I was very impressed with my first, 5000 mile checkup and tire rotation. All were very helpful and friendly even showed me a shady place with a breeze outside to wait. I’m in a high risk group so didn’t want to sit inside with others.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Ruth, Thank you for taking the time to write this review, we appreciate it very much. Glad to know you had a great service experience. Happy to have you as part of the McDonough Toyota Family McDonough Toyota Team
Service Department
Have been using McDonough since 1998 and they have treated me with great care and respect. Always provides what I need. Thank You for your continued support.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Betty, Thank you for taking the time to write this review, we appreciate it very much. Glad to know you had a great experience with us. Thank you for your loyalty and your business! McDonough Toyota Team
McDonough
Clean, friendly, courteous, kept me informed through the process, conversational, made me feel at ease during the check up and tire rotation, a very low stress experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Bruce, Thank you for taking the time to write this review, we appreciate it very much. Glad to know you had a great service experience. McDonough Toyota Team
They took great care of me by finding and fixing my truck...
They took great care of me by finding and fixing my truck problems. So nice, helpful and respectful. I will be back for sure. Thank you!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
C Phillips, Thank you for taking the time to write this review, we appreciate it very much. Glad to know you had a great service experience. McDonough Toyota Team
My car was inspected and serviced at Mcdonough Toyota...
My car was inspected and serviced at Mcdonough Toyota Staunton VA.The staff is always pleasant, professional and interested providing a good experierce for their customers.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to write this review, we appreciate it very much. Glad to know you had a great service experience. McDonough Toyota Team
Mc Donough Toyota! Customer service was great! I was so...
Mc Donough Toyota! Customer service was great! I was so please with the effort and determination to get me the vehicle I fell in love with thank you much! Don Leach you are awesome!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Jennifer, Thank you for taking the time to write this review we appreciate it very much. We are glad you had a great experience and appreciate your loyalty and your business, we love having you as part of the McDonough Toyota Family McDonough Toyota Team
I'd rate the Mcdonaugh lady herself working in Service...
I'd rate the Mcdonaugh lady herself working in Service Dept. five stars however between the poor or lack of thereof customer service and satisfaction brought on by waiting an hour and than some for a scheduled appointment, dealing with another Service Dept "employee" (Jessice Thompson) who just excubrates positive customer service and impact, than to the actual garage workers..all in all..I'd make the hour and than some that it took to actually service my vehicle and drive else where for a better service and experience. Back in the 90ies, this place stood for something and demonstrated that. I'm not sure if it's lack of vaules or qualified competent workers, but bring back those days of Reese and Tony and clean up what you got down there now. Sadly dissatisfied.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for taking the time to write this review, we apologize for the inconvenience it caused you to wait an hour for your service to be completed. Unfortunately almost all service done would take approximately that long if not longer, and due to Covid19 there are extra precautions we need to take to prepare the vehicle for service. The vehicle must be sprayed and cleaned before and after the service is completed to ensure we are following the CDC guidelines handed down to us, the process does take a bit longer. Please feel free to contact Nivia at 540-886-6201 should you have any other concerns. McDonough Toyota Team
This is a wonderful dealership from the front door to the...
This is a wonderful dealership from the front door to the back door. I have never had the slightest issue with any situation Acey in service is really good at what she does
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
jpmildew, Thank you for taking the time to write this review we appreciate it very much. We are glad you had a great service experience and appreciate your loyalty and your business, we love having you as part of the McDonough Toyota Family McDonough Toyota Team
Friendly, courteous, easy.
I only deal online. I knew which vehicle I wanted so I went through True car and got an offer from Gary. I had purchased a car previously from Gary so I knew what to expect. We agreed to the price on the phone then I drove to the dealership and in an hour we were done. I did a lot of research prior to the purchase so I feel like I got a good deal.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Bob, Thank you for taking the time to write this review we appreciate it very much. We are glad you had a great car buying experience and appreciate your loyalty and your business, we love having you as part of the McDonough Toyota Family McDonough Toyota Team
The service department workers were professional and...
The service department workers were professional and knowledgeable and fixed the car to my satisfaction. I would recommend them and will use them again. I feel confident they will do the job right.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Sboudouris, Thank you for taking the time to write this review we appreciate it very much. We are glad that you had a great service experience, we appreciate your loyalty and your business, we love having you as part of the McDonough Toyota Family McDonough Toyota Team