Colonial Hyundai

Jim called me on the phone you remind me that my inspection will run out in December and they could do it today. I said yes and it will save me a trip... for service.

The service dept is well organized and service was started within minutes of arriving. It was completed quickly and within the time frame that Jim said... it should be done.

I had the most positive experience buying a new car here. Everyone in the dealership was direct, honest and personable. Bradley T. was my salesman and... he was fantastic in every way!!! When i returned to finalize my deal and Bradley was with another client for a bit. Lou Z., another salesman, stepped right in and guided us through all the little details such as setting up the blue link account. And he gave us so many helpful ideas. He, like Bradley, is another really great customer-oriented salesman! Also worked with Gabriel C. in finance, who was very professional. I'm sure no dealership is perfect but to me they were everything I wanted in service when buying a car.

Like always the service staff (Jim and Donna) takes good care of my cars and keep inform with the status of the service service on my cars.

My almost 10 year Sonata had a leaking head gasket which ultimately led to alternator problems. Replacing both would be a $$$$ job. JP, the service tech... (sorry I don't have his full name) checked and ensured that everything was fixed and included as part of the 10-year 100,000 miles powertrain warranty. Also as usual, Colonial Hyundai is super helpful is getting me a ride to and from the dealership and one of the main reasons I continue to bring my car here for all services.

Nonaggressive sales pitch. Very helpful for my needs. I liked Katie???s nice friendly demeanor and she was super knowledgeable and not pushy at all

The salesman Randy was very nice and knowledgeable. We went the Colonial HyundaI dealership because we got an invitation to take advantage of a great trade... in deal, zero apr for 72 months, a 55 inch tv, and a chance to win $5000.00 if we purchased a new car. We immediately test drove a 2019 Hyundai SanteFe, and were sold. That is when we learned that we were not eligible for the terms of the invitation. We were ready to walk, when a concession was made for the trade in. We asked the General Manager about the TV mentioned in the invitation, and he reluctantly told Randy to make the deal. We were waiting and there was some confusion among the staff about which car we were getting, we were there for over 6 hours. Just before we went to do the paperwork, Randy said that we were getting such a great deal, we would not be getting the TV. By that time we just wanted to conclude the deal, and get going. We mentioned many hours before that we had a prior engagement and needed to get things done or we would come back Monday. We were constantly assured we would be on our way soon. We got there shortly after 11:am and left after 5pm. Not a great experience.

Donna did a great job keeping me informed. Unfortunately it took Hyundai 8 weeks to deliver the engine, but the service department did a great job with... the replacement. The car was returned to me running well and nice and clean!

Service OK. Concierge service needs improvement. Communication with customer needs improvement. Had oil change and inspection work done. I expected car... to be returned same day it was picked up. Didn't return until following day. Had to call several times to update status. Colonial did not initiate any calls and concierge driver seemed to get lost despite specific directions.

Felt the team had our interest in mind in providing our needs and service the best deal for the car we purchase. I felt very confident these men worked... with my wife and I to address our vehicle and financial needs.